24 Restore NE, LLC

As stated previously, using nails or screws is the only proper way to secure a temporary roof tarp, and is the accepted industry standard techniqueRestore has tarped and secured over properties using this method without issueThis is the same technique utilized by FEMA & the Army Corps of Engineers when responding to roof damageAccording to FEMA’s website: “The sheeting [tarp] is secured by using strips of wood fastened with nails or screws..” As a reference, here is a video of workers under the direction of the Army Corps of Engineers, using this same method to tarp and secure a damaged roof: FEMA.GOV - Blue Roof Installation [redacted] Restore was contracted by [redacted] to tarp and secure this property, and any minor holes resulting from this process would be addressed and covered under the homeowners’ policyHowever, the extremely poor condition of the roof observed by Restore upon arriving at the property, combined with the homeowner’s admission that they previously incurred significant ice-dam damage, make this claim against Restore extremely suspiciousIt is obvious that the roof needed to be replaced for some time, and we suspect the homeowner is using this frivolous complaint against Restore as an attempt to mitigate their own out-of-pocket cost of replacing the roofIn conclusion, Restore successfully completed the requested work utilizing industry standard practicesRestore rejects any responsibility for damage leading to the replacement of the property’s roof and will not be providing any form of reimbursementThis decision is finalWe consider this matter now closed

Restore was contacted by *** *** to tarp a skylight which was leaking. A tarp was placed over the skylight and was nailed to the roof to ensure that wind would not lift the tarp. The bottom of the skylight is approximately inches away from the ridge of a gable dormer that
protrude from this roof elevation. In order to ensure that the roof did not leak, the tarp was laid over a portion of the dormer. All other parties involved, the insurance adjuster and the regional manager of the vendor which dispatched Restore, felt that the roof tarp was applied properly without excessSimply said, there is no safe method of securing a tarp to a roof without using nails or screws. This is an industry accepted method which is utilized regularly. Restore has temporarily tarped over roofs, with this being the only instance where a customer feels that something was done inappropriately or excessivelyAs to the condition of the roof, Restore has photo documentation showing that the roof has substantial damage done to the lower part of the roof. The homeowner informed Restore that they had ice dams which were removed, and the damage likely happened during this processIn this situation, the homeowner had a defective skylight as well as additional damage to the roof as a result of ice dam removal. The homeowner did not replace the skylight in when the roof was replaced, and age-related wear and tear caused the skylight to start leaking. The roof was damaged in when Massachusetts endured a catastrophe where ice dams caused many roofs to collapse and many homes and business incurred water infiltration. The homeowner informed Restore staff that his home incurred ice dams, which he had removedRestore staff explained to the homeowner that the tarp that was installed using industry approved methods, however, the homeowner was adamant that Restore should pay for the replacement of his roof. It is unfortunate that this customer feels that something excessive was done, but it is unreasonable to assume that Restore should pay for a roof replacement after being called to perform a roof tarp that was done well within standards

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As stated previously, we are not asking you to cover the damage from ice dams which was on another part of the back roof entirely, as documented in a claim to *** *** from The roof damage caused by your crew amounts to $3,which is only a portion of what the replacement of the roof cost us (over 6,000)The roof leakage occurred above the kitchen where the tarp was installed by 24Restore and not above the family room where the ice dams damage happened (once again, properly documented in a claim to *** *** in 2015)This is very poor workmanship from the 24restore crew and your response is dishonest as we are only holding you responsible for the damage caused by your crew
Regards,
*** ***

As stated previously, using nails or screws is the only proper way to secure a temporary roof tarp, and is the accepted industry standard technique. 24 Restore has tarped and secured over 500 properties using this method without issue. This is the same technique utilized by FEMA & the Army Corps of Engineers when responding to roof damage. According to FEMA’s website: “The sheeting [tarp] is secured by using strips of wood fastened with nails or screws..” As a reference, here is a video of workers under the direction of the Army Corps of Engineers, using this same method to tarp and secure a damaged roof: FEMA.GOV - Blue Roof Installation [redacted] 24 Restore was contracted by [redacted] to tarp and secure this property, and any minor holes resulting from this process would be addressed and covered under the homeowners’ policy. However, the extremely poor condition of the roof observed by 24 Restore upon arriving at the property, combined with the homeowner’s admission that they previously incurred significant ice-dam damage, make this claim against 24 Restore extremely suspicious. It is obvious that the roof needed to be replaced for some time, and we suspect the homeowner is using this frivolous complaint against 24 Restore as an attempt to mitigate their own out-of-pocket cost of replacing the roof. In conclusion, 24 Restore successfully completed the requested work utilizing industry standard practices. 24 Restore rejects any responsibility for damage leading to the replacement of the property’s roof and will not be providing any form of reimbursement. This decision is final. We consider this matter now closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
Enclosed are pictures of the nails used to tarp the skylight. The response by the business is dishonest, the part of the roof that was damaged by the ice dams is above the family room while the damage done by 24restore is above the kitchen. We ended up having to replace the whole back roof and paid over 6000 dollars but the estimate for replacing the part damaged by 24Restore is $3,600, and this is what we are asking them to pay for. The roof leaks subsequent to the "repair" done by 24Restore were in the kitchen and due to the nail holes, not ice dam damage. [redacted] can attest of the different locations as we submitted a claim for the ice dam damage after the 2015 storm. None of the damage occurred above the kitchen.Regards,
[redacted]