Customer ( *** ** purchased jeans from us and had them shippedto a third party, the third party received the jeans, unloaded the truck andheld it for three hours then reloaded the truck and sent to fourth party…the fourthparty is claiming foul playWe are not responsible for this issueWe
purchaseall of our products directly through contracts with major department and the departmentstores do not sell fake goodsWe are salvage liquidators and that is what wesell, Department store liquidators, overruns, irregulars, etc. Wesell as is where is no refunds, credits etcthis is posted on our website aswell as our invoices We have a full papertrail The fourth party in question is currently selling product on *** website
Complaint: ***
I am rejecting this response because: Prior to placing our order, we discussed in length with 24/Wholesale and their rep *** exactly what type of *** *** Jeans would be shipped to our customer *** *** ** *** *** assured us that our customer would be shipped 1st quality, brand new *** *** jeans in 3-washes of blue from * * *** *** *** and even sent a photo of what the *** *** blue jeans looked likeNot one of the *** *** 24/shipped to my customer was the colors I ordered for my customer, plus the *** were shipped to my customer were "irregulars" in a series mix of ***...not *** *** brand newI do know where 24/got the crappy *** irregulars from, but it was not what *** *** in good faith ordered for my customerAnd besides 24/kept my customers money for two months plus before any *** *** was ever shippedFurther 24/still owes money back to my customers as they only did a partial shipment of *** *** and still owe my customer 600-prs of *** *** jeans for which we already pd 24/forWe called and emailed for months attempting to straighten this out an resolve the situation until finally 24/threatened *** *** sales to stop calling and emailing or 24/would take legal action against us. In closing just because 24/sells over stocks etcs does not excuse them for giving the customer exactly what they ordered and paid for Nor does it excuse 24/from ethical business practices like any other legitimate USA business
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
Sellers response, Is extremely deceiving. What we had to go by was the email that we sent you. The email clearly states all brand-new product scratch and dent/overstock. We had multiple conversations with Mike, over the condition of this load. We were assured verbally, that there would be a few returns on the load but this load would not be full of returns. Seller states that there would be some new items on this load. Seller claims to know what is on the load. However, by her own admission, they have never seen a load. We expect a seller have enough integrity to stand by their own claim. They claimed the load was all brand-new. That is what was sent to us. Sellers email, is unacceptable. Business practice is at worst deceitful, at best ignorant. This is a clear case of bait and switch. We were promised something we never received. Furthermore, on the manifest was a great deal of printer ink, we contacted the seller, and let her know that this it was all used. It's nothing but trash. Experience has nothing to do with processing this load. Our vendors who purchased this load from us, can do nothing with this load. We have contacted the New Jersey consumer protection agency, and we will be pursuing legal action against this company. In the 10 years of doing this, this is the worst load I've ever seen. In fact, this is the worst company I've ever dealt with. This is a company who will not stand behind their items, nor treat the customer with any respect.
Regards,
[redacted]
customer was clearly told it was returns and has not tested any products, they are under total assumption that items do not work when their is more than 150k of brand new product. The load was a scratch dent return load and was sold as such and email to client says exactly that. In the matter of two...
hours they claim to have tested 40 gaylords holding nearly 500K in product in which they paid $28,500.00 I'm sorry they are disappointed however they have been ill informed by their buyer and not by us. Client was given the option to buy all new without manifest and declined, he wanted scratch dent load even after being informed it was returns. What he told his customer has nothing to do with us, we represented correctly. Please see attached email.
Sorry, again this is not a customer of ours.She needs to contact company she purchased from. Invoice is not 247 Wholesale and there is nothing we can do.again, SHE NEEDS TO CONTACT COMPANY SHE PURCHASED FROM
We do not create the values on any loads and we do not create the manifests, we don't have a warehouse to do such a thing. We buy directly from the department stores and their facilities and We are sent manifests from the stores and people are told to never trust a manifest 100%, it states this in our purchase terms. A Manifest can be off some, this particular load had extra in it and all is not broken. The values are MSRP. For Someone to get a load valued at $500,000 and pay ONLY $28,000 and to expect all items working is a bit much. We also sell the new product version of theses loads and they buyer declined because they are un-manifested and he insisted he could not buy without manifest and needed a manifest even though Mike told him to expect returns as shows in the email sent. We offered to work it out going forward and the vendor offered a load at a 15,000 discount and client refused. There really isn't anything further we can do. Scratch and dent definition from our website as posted on our website as posted directly on the product in question. Full Definition: http://www.247wholesale.com/Truckloads/Best_Buy_Electronics_Wholesa...⇄ New Electronics Load...These loads are a great mix of product from a variety of stores like [redacted]A percentage of items will be brand NEW. The remaining units are similar to our usual lots (scratch dent, missing accessory, parts only). Electronics, Automotive Supplies/parts/ Computers, Cameras, General, Etc. Lot consists of new, returns closeouts, open box, shelf pulls, etc. These loads are considered scratch dent with a lot of great value.The best way to describe these loads would be 1/3 working, 1/3 fixable / needing TLC and 1/3 good for fixable parts. These are imperfect, low end to high end product. Scratch dent that cant be put on the shelf as new. Also in this load are items that were on shelf for 30 days and did not sell. Great Mix. You name it, you can see it in these loads. These are awesome loads for the "Experienced Buyer." General feedback we get on these loads is approx 50% working/fixable need a little attention, with numbers like this, there is plenty of room for money making with the right outlets. We get good feedback on these loads from people that have been in the business and know how to sell (i.e. [redacted]
Customer ( *** ** purchased jeans from us and had them shippedto a third party, the third party received the jeans, unloaded the truck andheld it for three hours then reloaded the truck and sent to fourth party…the fourthparty is claiming foul playWe are not responsible for this issueWe
purchaseall of our products directly through contracts with major department and the departmentstores do not sell fake goodsWe are salvage liquidators and that is what wesell, Department store liquidators, overruns, irregulars, etc. Wesell as is where is no refunds, credits etcthis is posted on our website aswell as our invoices We have a full papertrail The fourth party in question is currently selling product on *** website
Complaint: ***
I am rejecting this response because: Prior to placing our order, we discussed in length with 24/Wholesale and their rep *** exactly what type of *** *** Jeans would be shipped to our customer *** *** ** *** *** assured us that our customer would be shipped 1st quality, brand new *** *** jeans in 3-washes of blue from * * *** *** *** and even sent a photo of what the *** *** blue jeans looked likeNot one of the *** *** 24/shipped to my customer was the colors I ordered for my customer, plus the *** were shipped to my customer were "irregulars" in a series mix of ***...not *** *** brand newI do know where 24/got the crappy *** irregulars from, but it was not what *** *** in good faith ordered for my customerAnd besides 24/kept my customers money for two months plus before any *** *** was ever shippedFurther 24/still owes money back to my customers as they only did a partial shipment of *** *** and still owe my customer 600-prs of *** *** jeans for which we already pd 24/forWe called and emailed for months attempting to straighten this out an resolve the situation until finally 24/threatened *** *** sales to stop calling and emailing or 24/would take legal action against us. In closing just because 24/sells over stocks etcs does not excuse them for giving the customer exactly what they ordered and paid for Nor does it excuse 24/from ethical business practices like any other legitimate USA business
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
Sellers response, Is extremely deceiving. What we had to go by was the email that we sent you. The email clearly states all brand-new product scratch and dent/overstock. We had multiple conversations with Mike, over the condition of this load. We were assured verbally, that there would be a few returns on the load but this load would not be full of returns. Seller states that there would be some new items on this load. Seller claims to know what is on the load. However, by her own admission, they have never seen a load. We expect a seller have enough integrity to stand by their own claim. They claimed the load was all brand-new. That is what was sent to us. Sellers email, is unacceptable. Business practice is at worst deceitful, at best ignorant. This is a clear case of bait and switch. We were promised something we never received. Furthermore, on the manifest was a great deal of printer ink, we contacted the seller, and let her know that this it was all used. It's nothing but trash. Experience has nothing to do with processing this load. Our vendors who purchased this load from us, can do nothing with this load. We have contacted the New Jersey consumer protection agency, and we will be pursuing legal action against this company. In the 10 years of doing this, this is the worst load I've ever seen. In fact, this is the worst company I've ever dealt with. This is a company who will not stand behind their items, nor treat the customer with any respect.
Regards,
[redacted]
customer was clearly told it was returns and has not tested any products, they are under total assumption that items do not work when their is more than 150k of brand new product. The load was a scratch dent return load and was sold as such and email to client says exactly that. In the matter of two...
hours they claim to have tested 40 gaylords holding nearly 500K in product in which they paid $28,500.00 I'm sorry they are disappointed however they have been ill informed by their buyer and not by us. Client was given the option to buy all new without manifest and declined, he wanted scratch dent load even after being informed it was returns. What he told his customer has nothing to do with us, we represented correctly. Please see attached email.
Sorry, again this is not a customer of ours.She needs to contact company she purchased from. Invoice is not 247 Wholesale and there is nothing we can do.again, SHE NEEDS TO CONTACT COMPANY SHE PURCHASED FROM
We do not create the values on any loads and we do not create the manifests, we don't have a warehouse to do such a thing. We buy directly from the department stores and their facilities and We are sent manifests from the stores and people are told to never trust a manifest 100%, it states this in our purchase terms. A Manifest can be off some, this particular load had extra in it and all is not broken. The values are MSRP. For Someone to get a load valued at $500,000 and pay ONLY $28,000 and to expect all items working is a bit much. We also sell the new product version of theses loads and they buyer declined because they are un-manifested and he insisted he could not buy without manifest and needed a manifest even though Mike told him to expect returns as shows in the email sent. We offered to work it out going forward and the vendor offered a load at a 15,000 discount and client refused. There really isn't anything further we can do. Scratch and dent definition from our website as posted on our website as posted directly on the product in question. Full Definition: http://www.247wholesale.com/Truckloads/Best_Buy_Electronics_Wholesa...⇄ New Electronics Load...These loads are a great mix of product from a variety of stores like [redacted]A percentage of items will be brand NEW. The remaining units are similar to our usual lots (scratch dent, missing accessory, parts only). Electronics, Automotive Supplies/parts/ Computers, Cameras, General, Etc. Lot consists of new, returns closeouts, open box, shelf pulls, etc. These loads are considered scratch dent with a lot of great value.The best way to describe these loads would be 1/3 working, 1/3 fixable / needing TLC and 1/3 good for fixable parts. These are imperfect, low end to high end product. Scratch dent that cant be put on the shelf as new. Also in this load are items that were on shelf for 30 days and did not sell. Great Mix. You name it, you can see it in these loads. These are awesome loads for the "Experienced Buyer." General feedback we get on these loads is approx 50% working/fixable need a little attention, with numbers like this, there is plenty of room for money making with the right outlets. We get good feedback on these loads from people that have been in the business and know how to sell (i.e. [redacted]