247SecurityCameras.com

The camera had one year warranty from the date of sale and it came to us after the warranty was over The cameras are tracked by the serial #s that are on them We tried to fix the camera but we couldn't [redacted] was notified we could not fix his camera His camera is still here, if he wants we can send it back to him as-is As a gesture of good-will if he wants, we can send him a 720P Bullet camera free of charge ETA would be weeks.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In my response I thought that the company was going to send a 720 bullet camera in its place. I guest I did not understand the process.but as I stated in my complaint I am requesting that the camera be fixed, replaced or a full refund. 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by 247SecurityCameras.com regarding complaint ID [redacted].Sincerely,[redacted]

The camera had one year warranty from the date of sale and it came to us after the warranty was over.  The cameras are tracked by the serial #s that are on them.  We tried to fix the camera but we couldn't.  [redacted] was notified we could not fix his camera.  His...

camera is still here, if he wants we can send it back to him as-is.  As a gesture of good-will if he wants, we can send him a 720P Bullet camera free of charge.  ETA would be 2 weeks.Regards,[redacted]

Review: On August **, 2012 I bought Security Cameras from [redacted] of 247 Security Cameras, form the begging I have

had problems with [redacted] and 247 Security Cameras the first cameras that I purchased and received were not the

ones that was advertised to me, I tried to get a refund but was very hard to do. so I settled on different cameras. sense I

I received the replacement cameras I've had several issues with the cameras not powering on, not connecting to the

Network Video Recorder, out of focus or just not working at all. this is the second time that I had to send the camera

back for repairs it happen in September 2013 . The problem now is that I sent the camera back for repairs on

April 08, 2014 for repairs, because it stopped working for no reason, I sent an e-mail two weeks later to see what was

the status of the repair I was told by [redacted] that he was waiting on parts, (see attached e-mail). I called back

and sent and e-mail two weeks later, I have not been able to get in contact with [redacted] or anyone else from

247 Security Cameras. as of to this date November **, 2014Desired Settlement: fix or return my property in the condition that I sent it, and I know for a fact the ip address needed to be reset.

Business

Response:

The camera had one year warranty from the date of sale and it came to us after the warranty was over. The cameras are tracked by the serial #s that are on them. We tried to fix the camera but we couldn't. [redacted] was notified we could not fix his camera. His camera is still here, if he wants we can send it back to him as-is. As a gesture of good-will if he wants, we can send him a 720P Bullet camera free of charge. ETA would be 2 weeks.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In my response I thought that the company was going to send a 720 bullet camera in its place. I guest I did not understand the process.but as I stated in my complaint I am requesting that the camera be fixed, replaced or a full refund.