24cash.ca Reviews (%countItem)
24cash.ca Rating
Address: 2500 - 88 Queens Quay W, Toronto, Ontario, Canada, M5J 0B8
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+1 (866) 646-4582 |
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I found their customer service friendly, intelligent and informative in regards to explaining the application process and advising me of any delays in processing. The interest is what it is and it's also even stated on THEIR website that this should be utilized as an emergency option and to borrow responsibly. Thanks again!
I have requested numerous times that no further contact from this company. I spoke with manager he which he sent me email confirmation no further contact but was *** again today.
I want no further contact but i want some type of charges laid due to being *** by this compnay
Contact Name and Title: *** supervisor
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***
*** applied with our company on August 20th 2018 and never applied since then.
I tried to explain the exact same situation over the phone.
At the end of March 2019, our marketing department gathered every email in our database from clients who haven't applied within the last 3 months (since beginning of December 2018 and they sent over 22k emails to invite idle customers to reapply with our company.
However, this large amount of emails created an unexpected traffic in our system and the mailing has been stopped for technical reasons.
*** received an email when the 1st mailing, but never applied with us. That's when he asked us to remove his email address from our mailing system, which has been done and confirmed by me, the supervisor.
Only few days later, when we restarted our mailing server at our marketing department, an unexpected error sent back advertisement emails to the exact same list of customers that were contacted the 1st time, without considering if changes were made to their actual file, like it was the case with *** file.
We sincerely apologize if *** feels that he's been *** by our company. It's never been our intention to make him feel this way. This situation has been out of our control and we noticed this issue only few days after *** contacted us.
As you can see in the attached screenshot of his file (sensitive information has been blacked for confidentiality purposes), his file has been modified to make sure that he won't be part of any other mailing from our company (the option "Notification de promotion / promotion notification" has been set to "No" and even his email address has been modified by adding some "mmm" at it to make sure nothing will be sent to him again.
For the time being, that's the best explanation that can be provided, which has already also been provided the same way to *** over the phone.
(The consumer indicated he/she DID NOT accept the response from the business.)
It's not my responsibility to wait until They get the stuff together. If they can't stop emails or if they use excuse of 22K emails then get a new system or don't email at all. Why do you as a company try and hide behind excuses.
from 24 Cash at the Toronto office called the listed employer I had when I took out a loan from them twice. The person at the office who received the call told me that *** disclosed "We are looking for ***, she has a delinquent loan with 24 cash and it will be transferred to a collections agency so we need to speak with her." She called twice disclosing the same personal information which is ***. According to the law, debt collectors are only allowed to contact client's employers to confirm employment and are not allowed to contact the company again. Not only that *** once, she also breached my privacy by disclosing damaging personal information. She also refused to give me her employee ID and a last name.
I do not want them to contact any of my previous or present employers or relatives. I am also in credit counselling so they cannot contact me personally anymore to discuss the debt. They can only contact my credit counselling rep.
Contact Name and Title: *** manager
Contact Phone: XXX-XXX-XXXX ***
Contact Email: ***
Be sure that we will investigate about this case on our end regarding our agent's behavior. We will be able to listen to the call recordings that have been made and we will make sure that the correct follow-up will be made.
Seeing as the client hasn't paid anything since June 14th, 2018, her file has been sent to collection 2 months ago and that's why our agents tried to contact her at hew workplace. Her payments came back NSF or OPP (stop payment) since then, every time we tried to take our payments by automatic withdrawals, as permitted in her signed contract. Every call made was to suggest a payment agreement to avoid any additional fees.
When we called her at work, we never wanted to contact her employer directly. Seeing as we weren't able to get a hold of her on her personal phone, we tried to contact her at work, which is a completely different thing. Also, seeing as we weren't able to be transferred to the client, we had no other choice but to mention the legal purpose of the call to justify the reason why we were disturbing her at her workplace.
Regarding the fact that the client mentioned that she's currently under credit counselling, we never received any document from any trustee company regarding her current situation, which is necessary for us to stop the collection process. That's the reason why we're still trying to contact her in any possible way.
If *** wishes to take a payment agreement with our company, that would be the best thing to do. We invite her to contact us at *** (option 5) to make an arrangement with our recovery department. Otherwise, we will continue our collection process until an agreement is reached or until we receive documents from her Credit Counselling agency. However, no more calls will be made at her workplace or to her relatives. Only her own personal contact information will be used to contact her, if necessary.
(The consumer indicated he/she ACCEPTED the response from the business.)
. ***. They mess account information intentionally to rack up fees. Before you know it a simple 200$ which cost you 500 quickly becomes 1000. Staff is *** extremely hard to deal with and won't answer crucial questions to fix problem.