24HourAnswers.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The business has responded Please see below: The customer stated as his "Desired Outcome" to obtain a 25% refund. We would point out that this refund was provided in a prompt and courteous manner on 12/**/14, documented here with our own internal transaction record and details from our payment gateway:

Additionally, we would like to respond to the student's general complaint that our tutor did not provide satisfactory quality. The poor results obtained here have to do with the fact that the student failed to inform the tutor that the work they were doing together was a timed exercise, therefore it was impossible for the tutor to properly budget his time into a successful outcome. The student was honest enough to admit his error in one of his emails to us:

In summary, our tutor took the work on very short notice and did not know he was working against the clock until it was too late. The student has acknowledged his error and has been thoughtful and honest enough to apologize for it. Despite this, we were happy to provide the refund he requested in a prompt manner, as we always try to be as considerate as possible to our customers

Tutors will submit incomplete work with misspelled words, bad grammar and incomplete sentences. Avoid these people! Beware of a tutor named BizPro.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I enjoyed 24houranswers.com because I felt there tutors were far more competent than tutors on other websites. From what I gathered most sites have college students teaching college students and often are ill-equipped to handle difficult tasks on the graduate level this site could handle all concepts I struggled with in finance and accounting.

Also they provided me a discount code since I was a first time user which was really nice, if anyone is interested it was [redacted].

Review: I paid 50$ for tutoring service online. My homework online was to answer 25 questions. My [redacted] supposedly part of the " ELITE MBA Team" provided me 10 answers wrong out of 25 with wrong explanations. Not only I got a bad grade on my assignment but receiving wrong explanations advice. I felt upset because I feel that If the online automate grading portion was not implemented, I was going to learn the wrong materials from this tutor and fail any future exam. Furthermore, I was upset that I wrote an email about refunding 25% of my money due to the bad mark and wrong answers. I got an email from [redacted] asking if I could send in proof and then after he would refund me back asap. I sent proof of the wrong answers and sent another email asking if that's all he needed and have not heard from him again. Meanwhile, the [redacted] was acting very immature through messaging that it made me snap. All I asked him was to be honest with me. He couldn't do that and accept it. He had to rush my questions due to other assignments he was working on. Rather being honest and say," hey, I'm sorry I only know a few of these, the rest I don't know". Would of been great and I would of respected the honesty. But moving forward just to complete it and make that money is not cool. Tutor should know their limit and not overload even if its busy season.Desired Settlement: To refund me 25% of the money.

Business

Response:

The business has responded. Please see below: The customer stated as his "Desired Outcome" to obtain a 25% refund. We would point out that this refund was provided in a prompt and courteous manner on 12/**/14, documented here with our own internal transaction record and details from our payment gateway:

[redacted]

[redacted] Additionally, we would like to respond to the student's general complaint that our tutor did not provide satisfactory quality. The poor results obtained here have to do with the fact that the student failed to inform the tutor that the work they were doing together was a timed exercise, therefore it was impossible for the tutor to properly budget his time into a successful outcome. The student was honest enough to admit his error in one of his emails to us: [redacted]

[redacted] In summary, our tutor took the work on very short notice and did not know he was working against the clock until it was too late. The student has acknowledged his error and has been thoughtful and honest enough to apologize for it. Despite this, we were happy to provide the refund he requested in a prompt manner, as we always try to be as considerate as possible to our customers. --------------------------------------------------------------------------------...⇄ [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,