Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
24HourFlex offers hour a day and day a week access to employees online accountOur call center is also available Monday through Friday from 7:am to pm MSTWe also have a password and username reset that allows the consumer to access their account if the call center isn't availableRegarding the amount available to the [redacted] family, there was a error in the election file that we received, it was in excess of the amount that they have deducted from their payroll, so they saw an amount that was more than they elected for the yearWithin a reasonable amount of time, 24HourFlex identified the issue,and corrected the accountThe consumer never had their current year balance in jepordyThe [redacted] family has received the amount of money that they have elected for the year in fullThe [redacted] family had elected $240, and they have received $for the yearAn email has also been sent to the [redacted] family with details
Our goal is to make the Flexible Spending Account (FSA) process simple for our customers as possibleWhen the *** established FSA plans they setup rules about what expenses can/cannot be reimbursed using tax free FSA dollars and what documentation needs to be providedThis information is required
by the *** for all Flexible Spending Account (FSA) transactions that are not equal to a co-payment amount, are a re-occurring expense, or are from a merchant who uses an IIAS inventory systemIf a consumer does not provide the required documentation their 24HourFlex card gets suspended (again, per *** mandate) until the documentation is requiredThis documentation requirement and card suspension process can be frustrating for consumers but are part of the rules regarding pre-tax FSA plansIn this case, the *** family was able to send us documentation and we processed this within hours and the suspension was liftedOnce he understood the rules and timeline, he was able to have a better understanding of what is needed moving forward
Initial Business Response /* (1000, 5, 2015/09/03) */
Our goal is to make the Flexible Spending Account (FSA) process simple for our customers as possibleWhen the *** established FSA plans they setup rules about what expenses can/cannot be reimbursed using tax free FSA dollars and what
documentation needs to be provided
This information is required by the IRS for all Flexible Spending Account (FSA) transactions that are not equal to a co-payment amount, are a re-occurring expense, or are from a merchant who uses an *** inventory systemIf a consumer does not provide the required documentation their 24HourFlex *** card gets suspended (again, per *** mandate) until the documentation is required
This documentation requirement and card suspension process can be frustrating for consumers but are part of the rules regarding pre-tax FSA plans
*** *** needs to submit an itemized statement for two transactions he incurred on his account, one on 1/7/and the other on 3/23/This itemized statement needs to include the date service was provided, the dollar amount of the service, a description of the service provided, and the name of the merchant who performed the serviceAs of today, we have not received any documentation from *** *** for either of these two transactions
*** *** spoke with our customer service team on 5/18/on the phone and was informed the information he needed to submit (we can produce the recorded phone call if that would be helpful) and he hung up before the 24HourFlex customer service agent was done trying to help himThis information is also available to *** *** via his online account with 24HourFlex
We would love to speak with *** *** to help him get the required documentation submitted and to help him get his card reactivated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
24HourFlex offers 24 hour a day and 7 day a week access to employees online account. Our call center is also available Monday through Friday from 7:00 am to 6 pm MST. We also have a password and username reset that allows the consumer to access their account if the call center isn't...
available. Regarding the amount available to the [redacted] family, there was a error in the election file that we received, it was in excess of the amount that they have deducted from their payroll, so they saw an amount that was more than they elected for the year. Within a reasonable amount of time, 24HourFlex identified the issue,and corrected the account. The consumer never had their current year balance in jepordy. The [redacted] family has received the amount of money that they have elected for the year in full. The [redacted] family had elected $240, and they have received $240 for the year. An email has also been sent to the [redacted] family with details.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
24HourFlex offers hour a day and day a week access to employees online accountOur call center is also available Monday through Friday from 7:am to pm MSTWe also have a password and username reset that allows the consumer to access their account if the call center isn't availableRegarding the amount available to the [redacted] family, there was a error in the election file that we received, it was in excess of the amount that they have deducted from their payroll, so they saw an amount that was more than they elected for the yearWithin a reasonable amount of time, 24HourFlex identified the issue,and corrected the accountThe consumer never had their current year balance in jepordyThe [redacted] family has received the amount of money that they have elected for the year in fullThe [redacted] family had elected $240, and they have received $for the yearAn email has also been sent to the [redacted] family with details
Our goal is to make the Flexible Spending Account (FSA) process simple for our customers as possibleWhen the *** established FSA plans they setup rules about what expenses can/cannot be reimbursed using tax free FSA dollars and what documentation needs to be providedThis information is required
by the *** for all Flexible Spending Account (FSA) transactions that are not equal to a co-payment amount, are a re-occurring expense, or are from a merchant who uses an IIAS inventory systemIf a consumer does not provide the required documentation their 24HourFlex card gets suspended (again, per *** mandate) until the documentation is requiredThis documentation requirement and card suspension process can be frustrating for consumers but are part of the rules regarding pre-tax FSA plansIn this case, the *** family was able to send us documentation and we processed this within hours and the suspension was liftedOnce he understood the rules and timeline, he was able to have a better understanding of what is needed moving forward
Initial Business Response /* (1000, 5, 2015/09/03) */
Our goal is to make the Flexible Spending Account (FSA) process simple for our customers as possibleWhen the *** established FSA plans they setup rules about what expenses can/cannot be reimbursed using tax free FSA dollars and what
documentation needs to be provided
This information is required by the IRS for all Flexible Spending Account (FSA) transactions that are not equal to a co-payment amount, are a re-occurring expense, or are from a merchant who uses an *** inventory systemIf a consumer does not provide the required documentation their 24HourFlex *** card gets suspended (again, per *** mandate) until the documentation is required
This documentation requirement and card suspension process can be frustrating for consumers but are part of the rules regarding pre-tax FSA plans
*** *** needs to submit an itemized statement for two transactions he incurred on his account, one on 1/7/and the other on 3/23/This itemized statement needs to include the date service was provided, the dollar amount of the service, a description of the service provided, and the name of the merchant who performed the serviceAs of today, we have not received any documentation from *** *** for either of these two transactions
*** *** spoke with our customer service team on 5/18/on the phone and was informed the information he needed to submit (we can produce the recorded phone call if that would be helpful) and he hung up before the 24HourFlex customer service agent was done trying to help himThis information is also available to *** *** via his online account with 24HourFlex
We would love to speak with *** *** to help him get the required documentation submitted and to help him get his card reactivated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
24HourFlex offers 24 hour a day and 7 day a week access to employees online account. Our call center is also available Monday through Friday from 7:00 am to 6 pm MST. We also have a password and username reset that allows the consumer to access their account if the call center isn't...
available. Regarding the amount available to the [redacted] family, there was a error in the election file that we received, it was in excess of the amount that they have deducted from their payroll, so they saw an amount that was more than they elected for the year. Within a reasonable amount of time, 24HourFlex identified the issue,and corrected the account. The consumer never had their current year balance in jepordy. The [redacted] family has received the amount of money that they have elected for the year in full. The [redacted] family had elected $240, and they have received $240 for the year. An email has also been sent to the [redacted] family with details.