24Restore

Professional and Prompt.

Absolutely DO NOT use these people!! My nephew committed suicide and these people were hired to clean the room where it happened for a quoted price of 600 dollars. Two days after the suicide occurred, they showed up at my brothers house and had him sign a paper, they said, allowed them to enter the property. And yes, in his distraught state, he did not read the paper he signed. Long story short, they slapped him with a "bill" for 12,000 dollars!!! Apparently he signed a "blank check" in his obviously grief stricken state and now has to pay these awful, unethical people 12,000 dollars. Who does that???? What kind of people would do that??? Steer clear of these people!!!

a charge of $195.08 for a Fire mitigation emergency service call after business hours. On Nov 6, 2013 my home caught on fire. I called 911 for the fire department. While the firmen were there a man came to the site and stated , I am here to help you through this process. He stated do not worry about a thing. He understands this is a stressful time and he was there to help. Then a man came from the red cross and I asked if you are from the red cross than who is that man other there. The statment was made I do not know I have seen him at other fires. After the red cross finished I went back to talk with [redacted] and then he said I am from 24 restore and he would broad up the windows so no one would go in and steal. I asked how will you get paid. He stated do not worry about that he would work with the insurance co. He asked me to sign, this alows him to put up the broads. I did not read the form . I did not get a copy of the form nor was I offered a copy of the form. I signed the form on 11.06.13 but the formed submitted is dated 11.07.13.I called my insurance co on 11.07.13 to submit a claim. I spoke with my adjuster on Monday 11.11.13. She stated that a claim had submitted for $894.61. I then called 24 restore and told them I did not want them to anything else. After that whenever I called [redacted] would not return my phone call. I wanted a itemized statement. I just need to know why I was charged $195.08 for a phone call I did not make. I was charged for the broads removal and the broads are still there. I was charged for a tarp that was not nailed down. No tarp was put on the roof there is a hole in the roof.I was charged for a emer call $195.08,tarp $67.20,board up front door, back door and six windows and removal(they did not remove the bboards)) $472.64,sales tax 10.39, overhead 10% 74.55,profit 10% $74.55 total amount $894.61. I called 24 restore again 11.10.13 left a message for [redacted] XXX-XXX-XXXX the estimator he has not returned my call. I called again XXX-XXX-XXXX spoke with the receptionist she put me on hold everytime I asked a question. The price was reduced to $725.00 that is a difference of $169.61.Just be fair. Don't take the advanged of people while the are watching everything they have go up in smoke.Desired SettlementI would like to treated fair. Do not charge me for a service call I did not make. Do not charge me for removing boards that was not taken down. Do not charge me for your overhead. Do not charge me for your profit. Becausce 8 borads and nails did not cost S472.64. Do not be a amulance chaser. This is insurance fraud and a ripe off to people who has to pay out of pocket.Business Response /[redacted]/To: Revdex.comFrom: [redacted], OwnerComplaint: [redacted] ([redacted])24 Restore was hired by [redacted] on 11/6/13 around 11pm to provide an emergency board up and tarp to her property located at [redacted] in Greenville, NC. We responded by sending our after hours emergency response team to her property to perform the services. She signed our company work authorization form stating that she allowed her insurance company to pay us for the services. On the morning of 11/7/13 we faxed a copy of the invoice and the breakdown to her insurance company. We followed up with a phone call to her adjuster. Her adjuster stated that she had paid our invoice directly to the customer. The invoice was in the amount of $894.61. Around 12/11/13 we received a call from [redacted] asking if we would be willing to reduce our invoice amount any. We reviewed the invoice with her and agreed that we would reduce the invoice amount by $123.20. Our new invoice amount is $771.41. She had agreed that the price was fair and that she would come to our office on 12/16/13 to pay the agreed amount of $771.41. We feel as though we have already been reasonable with this customer. We know that the insurance company has paid her to satisfy our original invoice so our reduction of $123.30 is already a reduced price.Final Consumer Response /[redacted]/Thank for responding. I have called and left messages for [redacted] and [redacted] with no return call. I just wanted somebody to explain the invoice to me. This is poor customer service. [redacted] had no problem showing up on my property to get business.The insurance company did not send a check for 24hr Restore. The insurance sent a check to [redacted] Insurance Agency c/o [redacted] and [redacted] Credit Union. What the insurance co told you and what they told me was something different. My problem was not with paying the invoice. I paid the invoice on 12.16.13 which I agreed to pay $725.00 not $771.41. I was not paying this bill until it was explained to me. I have that right. And it should have been the person who came to [redacted] is the issue you say one thing and do another. The problem was with [redacted] I just wanted to know why I was charge $195.08 for a service call, when I did not call your service [redacted] came to where I was. He runs after fire trucks. I will let others know to be aware. Thank you [redacted] who took the time to explain the charges.

Absolutely DO NOT use these people!! My nephew committed suicide and these people were hired to clean the room where it happened for a quoted price of 600 dollars. Two days after the suicide occurred, they showed up at my brothers house and had him sign a paper, they said, allowed them to enter the property. And yes, in his distraught state, he did not read the paper he signed. Long story short, they slapped him with a "bill" for 12,000 dollars!!! Apparently he signed a "blank check" in his obviously grief stricken state and now has to pay these awful, unethical people 12,000 dollars. Who does that???? What kind of people would do that??? Steer clear of these people!!!","neg-1

water damage to my home in Jan 2015. I gave [redacted] $7025.00 on April 7th, 1/3 of payment may 19 he is not half to being doneMy water pipes burst in early January 2015 . I was referred to 24Restore by [redacted] (another contractor), [redacted] came to the house gave his pitch including the Revdex.com membership. The day the insurance adjusters came out I told [redacted] I had recent surgery and I was trying not to be stressed and he says Okay then I will make sure I answer your calls. I thought "oh so you don't usually answer calls". [redacted] told me I needed to sign a form in order for him to be able to talk with hartford. I signed the form. It took a while for [redacted] and Hartford insurance to come to an agreement. I was also experiencing the same thing most of the time. [redacted] kept saying to me "you do not have to give me the job although I worked on getting you enough money to get it done" Finally an agreement was reached and on April 7th I gave him a check for $7025.00 which is 1/3 of the payment, after asking him when he would start and did he want the job. He said yes to the job and his crew would start that same Tuesday afternoon. Great, I thought. I checked the house the next 2 weekends and nothing at all had been done. On April 20 I called [redacted] anxious about not being able to insure my house after May 12th so he needs to be finished by May 10th. no response. On April 23rd I sent [redacted] an email with my complaints because nothing had been done yet. no response. On April 24, I called [redacted] twice that morning, no return call. Later that afternoon I called his secretary who said she would call him and that he had appointments that afternoon. Still no response.l So I called [redacted] about 7pm who was very disappointed with [redacted] . [redacted] called [redacted] and [redacted] called me that night saying that he was going to drop everything and make me a priority and he could get the job done by May 10th. and he would give me updates twice a week. He has not called oncetoday only the dry wall is up and some insulation . no painting no pipes repaired no HVAC system repaired no flooring done, no lighting hung.Desired Settlementfirst of all I would like an honest assessment of a finish date, but he has lied to me too many times now. so I do not trust him. I would like to get a fair refund minus his expenses which would be fair to us both so that I can get my home completed and have enough money to do it. so that I am not unfairly charged by him as money seems to be his driving force and he has taken on too many jobs. I am extremely dissatisfied with his lack of service. My house insurance expired on May 12th which he was well aware of so now the house is uninsured because no one will insure it. 24 Restore needs to be held responsible for any occurrences . I am also losing money because my house is up for sale and I cn't put the house on the market and I am paying 2 mortgages which he is also aware ofBusiness Response /[redacted]/Upon receiving the complaint I called and spoke with the customer. She expressed her concerns to me regarding the lack of communication that she had received from her project manager. I appologized for our lack of communication with her and we reviewed the details of her job. We agreed that I would take over the communication and coordination of her job and see it through to completion. We agreed that the job should be completed in the next 3 weeks and that I would give her regular updates on the progress of the work until it is completed. I feel confident that she will confirm this same information and that we are in the process of resolving her concerns. Consumer Response /[redacted]/The new project Manager did talk with me. He said my house is a 4 week job and he came on the scene last week Monday May 11th, so with that being said I would think that he meant we should be done in the next 2 weeks, counting this week as the second week. He did call again today about paint colors. It seems we need clarification on the finish date. I am feeling like this guy might be more dependable but I won't be satisfied till it's done and on the expected new date. When ever that is.Final Business Response /[redacted]/Customer and I have spoken on a couple occasions this week. The work is progressing and the completion date is scheduled for June 5th as long as all flooring selections that have been made are available for installation. I understand the customer has been frustrated and we are working to resolve her concerns in a professional and timely manner. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)I am acceptable to the expected June 5th finish date. but there is no statement accepting responsibility for possible occurrences during this period of no insurance and the possible extra fee for lapse in coverage