25 Silver Boutique

I placed an online order for a mantra band which was supposed to be in stock. I received an acknowledgment of the order but it has been two weeks and I haven’t received my order or any acknowledgment that it shipped. I have left two messages on their “contact me” form but they haven’t responded. Going to contact PayPal to see if I can get a refund.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There was no offer to replace the item along with the [redacted] or [redacted] had clothsI would not have rated F if I felt the sales rep cared at all about the situationDon't the rep, rep the companyI didn't feel it necessary to contact the company when I went to were it was purchasedI am still feeling the I don't care coming from the storeRegards, [redacted] ***

In regard to complaint ***, we spoke with the customer and explained our policy in regard to exchanges, returns and damages. We need a receipt, without one we are unable to find the transaction and the date the items or items were purchased. Our policy is on the bottom of our
receipts when the items are purchased, we also offer gift receipts as wellThank youMeaghan WSilver Boutique

The customer wore the bracelets:m not sure what you want me to do

Would we get an "a" if just offer free stuff?  The bracelets just don't turn unless they come in contact with something they shouldn't of.  The cleaning cloth is something that can be purchased for $6.00. If the customer...

would of contacted the business directly we would of more than likely exchanged them and explained how to properly take care of them.  Revdex.com is often just used to try and hurt small businesses and not help them.  So, I guess the Revdex.com can now resolve the problem.

The item the customer purchased was a final sale.  We have a sign posted in the store stating that all [redacted] watches are sold at a discounted and are final sale.  When we spoke to the customer and asked if the tags were still attached and if she had the receipt. The receipt was still in...

her possession, but the tags were not attached. Our policy is sale/discounted items are final sale.  For any exchanges or returns the customer has to have the receipt, tags attached and the item is unworn. Sincerely, Meaghan W. 25 Silver Boutique

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no offer to replace the item along with the [redacted] or [redacted] had cloths. I would not have rated F if I felt the sales rep cared at all about the situation. Don't the rep, rep the company. I didn't feel it necessary to contact the company when I went to were it was purchased. I am still feeling the I don't care coming from the store. Regards,[redacted]