Customer got the rings resized locally without contacting us and claimed the sizes were wrong and requested $ reimbursement for the repairsSee our warranty: https://www.25karats.com/lifetime-warranty
"
" background-">25karats.com do not reimburse any alterations performed by a third party."
Our policy explicitly and strictly prohibits any work done to our merchandise by a third partyAlso our policy says that we do not reimburse any repairs performed by a third partyWe spent time online and over the phone with customer to provide assistance and explanationWe even offered a full refund despite third party work done on the ringsWe are always behind our productsWe offer free resizing service, besides full guarantee covering any production problem
Customer got the rings resized locally without contacting us and claimed the sizes were wrong and requested $ reimbursement for the repairsSee our warranty: https://www.25karats.com/lifetime-warranty
"
" background-">25karats.com do not reimburse any alterations performed by a third party."
Our policy explicitly and strictly prohibits any work done to our merchandise by a third partyAlso our policy says that we do not reimburse any repairs performed by a third partyWe spent time online and over the phone with customer to provide assistance and explanationWe even offered a full refund despite third party work done on the ringsWe are always behind our productsWe offer free resizing service, besides full guarantee covering any production problem