25th Hour

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***,I am writing you in response to the Revdex.com complaint (ID ***) you filed on May 12th, regarding receiving unwanted catalogs from S&S Worldwide; even after you notified us several times to be removed from our mailing list. First of all I want to apologize
that we have not been able to properly stop sending you our catalogsI can fully understand how annoyed, frustrated and angry you must be. S&S Worldwide is a mail order marketerWe mail several million catalogs to our customers across the world every yearWe follow best practices when it comes to database management and we make every effort to remove names from our database and suppress them from our mailing list files when customers request itWe have no wish to send our catalogs to individuals who do not want them; such would clearly be a bad business strategyNevertheless, mistakes do happen.I reviewed your “account” and all the “contact records” associated with your “account”I do see that all the correct steps were taken to have all name(s) removed from our house-file database. For me, it makes no sense either as to why you still keep receiving catalogs; it clearly shows that everything is shut-off here at the S&S side of our house-file databaseI have worked with our internal mail-list management team who has investigated your “account” further with our third party mail-list company (that company actually manages our catalog circulation)They did locate an old record that was not visible to us here at S&SThere appeared to have been a purchase made through *** quite a while ago that somehow tied you back into S&S.I have been assured by our internal mail-list management group as well as our mail-list partner that all your records, addresses and names have been removed as well as suppressed from all future mailingsOf course, I do have to alert you that we have no way of stopping any printed catalogs that are already in the process of being mailedOur catalog printing process occurs a few months prior to its mailingsSince there was an old record of you out there at our catalog mailing company, you may receive a few more catalogsBut that will be the end of it.Again, we are truly sorry that it is taking so long to resolve such a seemingly simple matter and should you have any further questions in the matter, please contact me directly.Sincerely,*** ***-- *** ***Manager Contact CenterS&S Worldwide** *** *** *** ** ***
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