27th & Hall Street Laundromat

Complaint: [redacted] I am rejecting this response because: I did not tell Zarbocks to replace a seal, (I am not a mechanic nor do I know anything about transmissions), I ask them ifthey could fix the transmissionThey told me they could and would fix the transmission which they did not do on two separate occasionsAfter tellingme that there was nothing wrong with it when I returned with the vehicle within minutes of picking it up the first time, to havethe flashing Overdrive lockout light problem corrected ( [redacted] Zarbock told me it was just dirt in the sensor and I should "drive the pissout of it" and it would correct itself)This caused the transmission to overheat and slipI took it back to them so that they would stand behindtheir workThey tried to escape responsibility for their work after their first attempt, by telling me to have it checked by someone else when I calledthem when I had to stop driving because the transmission was overheating,slipping and the Overdrive lockout light was still flashingAfter the second repair attempt and the vehicle exhibited the same problem, I then took the vehicle to another repair shop look at the transmission.They stated it appeared that it was damaged by Zarbocks it their repair attempts and it needed to be replacedThe damage was done by someone hittingthe parts with a hammer and old burnt parts were used not new partsAlso many of the case fastening points were stripped out and the case now need to bereplacedThe overdrive lockout failure was an indicator of the damage done to the transmission by Zarbocks.I trusted Zarbocks to repair my vehicle and gave them two chances to do so, but in the end they were unable and damaged my transmission in their attemptsTheresponsibility to repair the vehicle and make it road worthy falls on the repair shopTo tell people their vehicle has been repaired and is safe to drive when it has not been properly repaired is endangering people’s livesI want a full refund of all money paid to Zarbocks, due to the fact that they not only were they unable to repair the transmission but damaged it beyondrepair in their attempt and I now have to have it replaced Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did not tell Zarbocks how to repair the transmissionI took it to them because they stated to me, when I called them, that they could repair the vehicleThey said that they would look at it and determine what was wrong and repair what was wrong(I do not go to the Doctor and tell him how to do surgery or which medicine to prescribe, I tell him my symptoms and he examines me, makes a diagnosis then tells me which medicine to take or what surgery I will need doneThis is the same as taking your vehicle to an automotive repair shopAs I previously stated I am not a mechanic nor do I know anything about transmissions.) Zarbocks failed to repair the vehicle correctly and damaged the transmission it in the process of attempting to repair it, (probably the first time on May 5th because it was not exhibiting the problem of the Overdrive lockout light flashing and the transmission slipping, when I took it to them initially)The vehicle has been taken to another shop and it has been evaluated and they found that the Overdrive lockout light was flashing and the transmission was slipping and overheatingThey surmised that it had been caused by the attempt to put in a pump seal and the pump was damaged by someone hitting it with a hammerThis information has been provided in writing by the other repair shopZarbocks needs to accept responsibility for their failure and inability to repair my vehicle and the fact that the transmission was damaged by them while in their possession in their attempt to repair itWhen [redacted] Zarbock read the readout on the diagnostic scanner, after I returned to their shop in less than an hour of picking up my vehicle on May 5th because the Overdrive lockout light was flashing, and then telling me that it is probably some dirt in the sensor and to “drive the piss out of it and it will correct itself”, he endangered my life.It seems [redacted] Zarbock new from the diagnostic readout that it was a problem and just wanted me to take it somewhere else to be repaired so Zarbocks could avoid the responsibility of their warranty.I want Zarbocks to return all monies that they took from me, due to the fact that they failed to meet any acceptable level of performance for which to be paid and damaged my transmission in the process Regards, [redacted] ***

Zarbock's Automotive is responding to the complaint Mr*** has writtenZarbock's does not understand the the things he has written about our company and are not true when in fact our company went out of our way for Mr ***On May MR *** CALLED AND SAID IF WE COULD REPLACE A SEAL ON A TRANSMISSION AND WE SAID YESHE SAID ALL OF HIS TRANSMISSION FLUID HAD LEAKED OUT AND HE WAS GONNA TRY TO GET TO US THAT HE WAS ABOUT MILES FROM US AND WAS PULLING HIS CAMPER WITH HIMWHEN MR *** GOT THERE HE TOLD US HE WANTED THE SEAL REPLACED ON THE TRANSMISSION AND TO CHECK THE CONVERTER THAT THE TRUCK SEEMED TO BE SHIFTING RIGHTWE TOLD HIM THAT OTHER PROBLEMS MIGHT HAVE HAPPENED SINCE THE FLUID LEAKED OUT AND HE WAS PULLING A CAMPER BUT HE INSISTED THAT IT WAS JUST THE SEAL AND THATS WHAT HE WANTED FIXEDWE TOLD MR *** IT WOULD TAKE ABOUT TWO DAYS SINCE WE HAVE TO PULL OU THE TRANSMISSION HE SAID NO THAT HE NEEDED IT ASAP BECAUSE HE HAD TO BE IN PITSBURGH FOR A JOB SO HE NEEDED IT BY THE NEXT DAY WE TOLD HIM WE WOULD OUR BEST AND GET ON IT RIGHT AWAY FOR HIM TO TRY TO HELP HIM OUTWE ALSO LET HIM PARK HIS RV THERE AND HOOK TO OUR ELECTRICITY WHILE HE WENT TO SAN ANTONIOWE HAD HIS VEHICLE READY THE NEXT DAY IN THE EVENING AND CALLED HIM TO LET HIM KNOW IT WAS READY AND HE TOLD US HE WOULDNT BE COMING IN TILL THE NEXT DAY CAUSE HE WANTED TO STAY WITH HIS GIRLFREIND ANOTHER DAY WHICH WE DIDNT UNDERSTAND EITHER AFTER HE SAID IT WAS A MUST TO HAVE OUT ON MAY 5THHE ALSO TOLD ME WE WERE THE BEST SHOP HE HAD EVER DEALT WITH . MR *** PICKED HIS TRUCK MAY 6TH IN THE MORNING AND PAID US FOR REPAIRING THE LEAK HE WANTED TO DO AS IT SAYS ON HIS INVOICEMR *** TOOK OFF AND AFTER A BIT HE CALLED AND SAID THE OD LIGHT HAD COME ON WE TOLD HIM TO DISCONECT THE BATTERY TO SEE IF IT JUST NEEDED TO BE RESETHE CALLED US BACK AND SAID IT DIDNT SO WE TOLD HIM TO COME BACK SO WE COULD SEE WHAT WAS GOING ON BUT LET ME STATE THAT WE FIXED A LEAK AS HE WANTED US TO AND NO WHERE DOES HE STATE IT IS LEAKINGWE CHECKED IT OUT WHEN HE BROUGHT IT AND THE TEMP WAS FINE AND CHECKED OD LIGHT IT CHECKED OK ON TRANSMISSINON.IT WENT OFFMR *** WAS FINE WITH IT AND TOOK OFF LATER THAT DAY WE HAD HIM CALL BACK HE WAS IN HOUSTON WHICH IS AN HOUR AND A HALF FROM US HE SAID THE LIGHT HAD COME BACK ON THERE AND TRANSMISSION TEMP WAS GETTING HOTWE TOLD HIM HE COULD GET SOMEONE THERE TO CHECK IT OUT SINCE HE WAS FAR FROM US OR TRY TO MAKE IT BACK TO US WHICH WE DIDNT RECOMMEND BUT HE INSISTED ON COMING BACKHE STATES THAT HE WANTED US TO STAND BEHIND OUR WORK THAT WHY HE CAME BACK AND ONCE AGAIN WE FIXED THE LEAK AND NO WHERE DID HE STATE ANYTHING ABOUT THATMR *** BOUGHT HIS TRUCK ALL THE WAY BACK TO US WITH IT GETTING HOT AND WE TOLD HIM THERE COULD BE SEVERAL THING WRONG WITH IT HE TOLD US TO TAKE THE TRANSMISSION OUT AND CHECK THE WHOLE THING THIS TIME SO WE DID AND FOUND SOME WORN OUT CLUTCH AND TOLD HIM ABOUT IT HE ASKED HOW MUCH IT WOULD COST TO REBUILD IT AND WE GAVE HIM A PRICE SO ME *** WAS AWARE OF EVERYTHING THE WHOLE TIME HE DID NOT SHOW U[P UNAWARE AS STATED IN HIS COMPLAINTHE TOLD US HE WAS GOING TO PITSBURG AND DIDNT KNOW EXACLTY WHEN HE WOULD BE BACK BUT HE WOULD CALL HE DIDNT GIVES US A DATE AS STATEDMR *** CALLED MAY AND STATED HE WOULD BEING COMING IN AND WE TOLD HIM WE WOULD FINISH UP ON IT SINCE WE THOUGHT WE HAD TIME WITH IT AND HE GOT REAL RUDE ON THE PHONE THAT HE NEEDED IT RIGHT AWAYWE HAD IT DONE THE FOLLOWING DAY SINCE WE HAD STARTED IT AND DIDNT HAVE MUCH LEFT WE PUT HIS TRANSMISSION IN IT AND DROVE IT SEVERAL TIMES AS IT WILL SHOW ON OUR SURVILLENCE SYSTEM AND WILL DROVE IT FAR EACH TIME EVERYTHING SEEMED FINE WITH IT .ONCE AGAIN WE CALLED HIM TOLD HIM IT WAS READY AND HE SAID HE COULDNT BE HERE TILL SUNDAY WHICH WE ARE CLOSED BUT WE WENT OUT OF OUR WAY AND TOLD HIM WE WOULD MEET HIM THEREMR *** SHOWED UP SUNDAY AT PAYED HIS BILL HE KNEW ABOUT FOR THE REBUILTPAID AND AS HE WAS DRIVING AWAY BUMPED INTO A TRUCK THERE WE HAD FOR REPAIR AND WE STOPED HIM AND TOLD HIM ABOUT IT IT BENT THE LICENCE PLATE ON IT INSTEAD OF APOLIGIZING HE GOT MAD ABOUT IT AT THAT POINT WE JUST TOLD HIM WE WOULD TAKE CARE OF IT AND WE DID FOR THAT CUSTOMERWE LEFT TO GO ENJOY OUR MEMORIAL WEEKEND EVEN RAN INTO HIM AT HABOR FREIGHT LATER THAT DAY AND HE TOLD US HI AND WE WENT ABOUT OUR WAYTHAT NIGHT WE CHECKED OUR PHONE LATER THAT NIGHT AND HAD A CALL FROM MR *** THAT THE OD LIGHT CAME ON AGAINWE CALLED HIM BACK NO ANSWER .WE TRIED CALLING HIM BACK THE NEXT DAY TO HELP HIM NO ANSWER TEXTED HIM SEVERAL TIMES WHICH WE HAVE TO SHOW WE WANTED TO SEE ONE LAST TIME IF ONE OF THE SENSORS WAS FAULTY CAUSE IT ALWAYS HAPPENED THAT THE OD LIGHT CAME ON AFTER A AWHILE CAUSE WE DROVE IT SERVEAL TIME TO CONCLUDE ZARBOCK'S DID GO OUT OF THEIR WAY TO HELP ME *** AND WE DID ALL THE WORK HE WAS CHARGED FOR THE FIRST TIME IT WAS JUST A LEAK THAT HE WANTED US TO DO AND THE SECOND TIME WE DID BUILD HIS TRANMISSION AS IT WILL SHOW ON OUR SURVILLENCE AND LAST WE CALLED HIM RIGHT BACK TO HELP HIM AND TRY TO FIX HIS PROBLEM WHICH WE DID TELL HIM HE COULD HAVE CAUSED SEVERAL OTHER PROBLEMS AFTER DRIVING IT BACK FROM HOUSTON AS HE WANTED TOOZARBOCK'S DOES NOT FEEL WE DID ANY THING WRONG AND ONCE AGAIN FEEL WE TRIED DOING EVERTHING TO HELP HIM

Zarbock's is sorry to hear that Mr*** was not pleased with our workWe did notify Mr*** when he dropped his vehicle off that we did have some work scheduled already before we could get to his but we would check it out as soon as we could the truck would not go in reverse when you tried to
move We scanned the vehicle and notified Mr *** of the codes and problem our computer showed the truck was having and gave him our estimate to fix his truck We did everything we could to look at his truck as soon as we could and we quoted him a price to fix it We also told Mr *** his truck would be ready at cause we had to put the pan back on and get his truck ready Mr *** showed up at wanting his truck so we did all we could to get his truck ready for him so he didn't have to wait longWe apologize that he was not satisfied with our work ! We feel that we did our job checked out his truck with our equipment gave him our diagnose even took the pan off to see if any other problems were showing and put fluid back to get his truck back to him since he declined any further repairs

Zarbock's tried to warranty Mr *** Transmission but the warranty company would not warranty the parts due to the fact that Mr *** drove the truck months knowing it was not working properlyMr *** call is in July sometime that he was bringing his truck in cause it was having a small
hesitation in the transmission we made him an appointment and called the warranty company that he would be bring his truck in and we would need what ever we found wrong sent fast to us because Mr *** needed his truck back fastMr *** brought his truck in on a Monday in july and we were ready to check it out and do an oil change on it as he requestedWe notified the warranty company the vehicle was there gave the information on it so when we found what was wrong they could pull up the information and get us the right parts neededMr H*** came right back and said he could not leave it due to the fact that he did not bring his credit card to rent a carWe did the oil change and told Mr *** we needed the truck back right away to take care of the problemWe never saw Mr *** back till months later on 3/we called the warranty company and they would not warranty the parts due to Mr *** negligence in bring the vehicle back and the fact he kept driving it knowing it was not working right ! they pull his information of that day he brought it in but did not leave it ! Zarbock's still took car of the labor and most of the parts and charged Mr *** only We do not offer fake warranties we stand behind our work it is not our fault Mr *** neglected to find time to bring it back as he admitied in our office! The warranty company would have warrantied any parts that first time Mr *** brought it in but due to the fact that he took it knowing it was not working right and then brought it months later with the transmission missed up they could not .Zarbock's itself covered most of it and charged no labor I think we wee more than fair

Mr *** did in fact told us to check the seal and to check the converter cause his vehicle was shifting correctly so once again zarbock's did what he told us the first time and just changed the seal and check the converter as he wanted cause it had a leak and he drove it that way and when we repaired the leak it didn't do anything with the od lightthen when mr *** decided to drive it from Houston all the way back having problems but not with it leaking and we suggested him having it looked at there so he wouldn't hurt anything he didn't want to once again he wanted us to look at the transmission when he got back to see what was going on we did and this time took the transmission out and found some worn out clutches and replaced them and did an overhaul on it we drove the truck around for awhile as it will show on our cameras and no light came on mr *** drove off was fine himself for awhile before he left us a message and we called back several times to help him and and to see if one of the sensors might be malfuncting but he never called backand we noticed his truck has been sitting at another transmission shop for more than a week in the same spot and when he has warranty on his and we know his transmission is fixed cause we replaced the parts inside all he had to do was let us check those sensor and find the faulty one since it took awhile before the light would come on causing the problem and we were more than willing to help him out and fix this problem and we told him on the phone and text him but he decided to not bring it backso zarbock's automotive feels that we have tried and went out of our way to help mr *** to fix his problem and for him not to be out of any more expense

Complaint: ***
I am rejecting this response because:The response does not address the problem nor does it provide a solutionThe transmission was damaged by Zarbocks Automotive and Transmission in their attempt to repair itIt is now damaged beyond repair and needs to be
replaced
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They vehicle could not be diagnosed resulting is a 4,transmission overhaul that was unnecessary and all the issue was is a $sensorI feel that they were trying to take advantage of meThe truck was there for weeks not being worked on with a diagnosis of a sensor costing $that was not even in the vehicleThis information led me to belive they didn't know what they are doing and then still charged me almost $dollars to tell me it needed a complete overhaulIt was a waste of time and money as well as the inconvenience of not having my vehicle for weeks
Regards,
*** ***

Complaint: ***
I am rejecting this response because: After leaving I reinstalled my old computer to see if it was truly causing the issue with the transmission it has worked fine computer failure did not cause the transmission to fail as MrZarbock claims it makes for a good excuse to not warranty his poor quality work
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: I did not tell Zarbocks to replace a seal, (I am not a mechanic nor do I know anything about transmissions), I ask them ifthey could fix the transmission. They told me they could and would fix the transmission which they did not do on two separate occasions. After tellingme that there was nothing wrong with it when I returned with the vehicle within 30 minutes of picking it up the first time, to havethe flashing Overdrive lockout light problem corrected ([redacted] Zarbock told me it was just dirt in the sensor and I should "drive the pissout of it" and it would correct itself). This caused the transmission to overheat and slip. I took it back to them so that they would stand behindtheir work. They tried to escape responsibility for their work after their first attempt, by telling me to have it checked by someone else when I calledthem when I had to stop driving because the transmission was overheating,slipping and the Overdrive lockout light was still flashing. After the second repair attempt and the vehicle exhibited the same problem, I then took the vehicle to another repair shop look at the transmission.They stated it appeared that it was damaged by Zarbocks it their repair attempts and it needed to be replaced. The damage was done by someone hittingthe parts with a hammer and old burnt parts were used not new parts. Also many of the case fastening points were stripped out and the case now need to bereplaced. The overdrive lockout failure was an indicator of the damage done to the transmission by Zarbocks.I trusted Zarbocks to repair my vehicle and gave them two chances to do so, but in the end they were unable and damaged my transmission in their attempts. Theresponsibility to repair the vehicle and make it road worthy falls on the repair shop. To tell people their vehicle has been repaired and is safe to drive when it has not been properly repaired is endangering people’s lives. I want a full refund of all money paid to Zarbocks, due to the fact that they not only were they unable to repair the transmission but damaged it beyondrepair in their attempt and I now have to have it replaced.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not tell Zarbocks how to repair the transmission. I took it to them because they stated to me, when I called them, that they could repair the vehicle. They said that they would look at it and determine what was wrong and repair what was wrong. (I do not go to the Doctor and tell him how to do surgery or which medicine to prescribe, I tell him my symptoms and he examines me, makes a diagnosis then tells me which medicine to take or what surgery I will need done. This is the same as taking your vehicle to an automotive repair shop. As I previously stated I am not a mechanic nor do I know anything about transmissions.) Zarbocks failed to repair the vehicle correctly and damaged the transmission it in the process of attempting to repair it, (probably the first time on May 5th because it was not exhibiting the problem of the Overdrive lockout light flashing and the transmission slipping, when I took it to them initially). The vehicle has been taken to another shop and it has been evaluated and they found that the Overdrive lockout light was flashing and the transmission was slipping and overheating. They surmised that it had been caused by the attempt to put in a pump seal and the pump was damaged by someone hitting it with a hammer. This information has been provided in writing by the other repair shop. Zarbocks needs to accept responsibility for their failure and inability to repair my vehicle and the fact that the transmission was damaged by them while in their possession in their attempt to repair it. When [redacted] Zarbock read the readout on the diagnostic scanner, after I returned to their shop in less than an hour of picking up my vehicle on May 5th because the Overdrive lockout light was flashing, and then telling me that it is probably some dirt in the sensor and to “drive the piss out of it and it will correct itself”, he endangered my life.It seems [redacted] Zarbock new from the diagnostic readout that it was a problem and just wanted me to take it somewhere else to be repaired so Zarbocks could avoid the responsibility of their warranty.I want Zarbocks to return all monies that they took from me, due to the fact that they failed to meet any acceptable level of performance for which to be paid and damaged my transmission in the process.
Regards,
[redacted]

Mr. [redacted] brought his 97 Chevy Suburban that he had bought and it had a transmission problem. The transmission had internal problem with it so our company rebuilt the transmission and it did come with a warranty as all our transmission do. WE test drove Mr [redacted] suburban and everything was working...

properly. Mr [redacted] came himself to our shop and took it for a drive himself for awhile and said everything checked out correctly and he was satisified that he would come and pay for it the next day as it will show on our survillence cameras him taking his vehicle for a test drive and coming back the next day to pick it up. So it is a complete lie that he picked his vehicle and drove it and it messed up because like I epressed earlier Mr [redacted] took his own suburban by himself and drove it and come back after awhile and said everything was fine and we can show that on our survillence. Mr [redacted] came by the next day and said he felt a problem with the shifting we took a look at it and scaned it to see if any problem had occurred our computer stated that A and B selonid we not working properly so we replaced them and it was covered under warranty. We took it for a test dive everything was working again. Mr [redacted] picked up vehicle and drove it for a couple of days and brought it back and said it was still having problems. We checked everything on the transmission to see what the problem was. We checked everything we did and everything was done right but we ended up finding what was causing the problem. Mr [redacted] ECM was not reading the transharness correctly causing the transmission to burn up. Mr [redacted] bought a suburban that had a computer problem that why his transmission didn't work when he bought it and now the one we rebuilt it had caused it to burn up also. Our warranty does not cover the Transmission when transmission fails due to some other problem the vehicle had but we felt bad since he had just rebuilt it and explanined to Mr [redacted] that first of all he would have to replace the Ecm and we would cover the labor to rebuild transmission again but he would aslo have to buy the overhaul kit and converter and Mr [redacted] agreed. He brought us a computer and it didn't work so he took it back and got us another one . We installed everything and everything worked perfect. Let me express to Mr [redacted] that no transmission shop in [redacted] would have ate the labor when the transmission messed up due to a problem the vehicle had. Now also Mr [redacted] has plainly stated right here that he installed his old computer which completely voids any kind of warranty on the transmission now . Zarbock's will not refund anything back . Mr [redacted] also signed a invoice that stated that Zarbock's was not liable for the transmission burning up and that he had to replace the computer.!!!!!!!!!