2Bennett Audimotive, Inc.

Review: 141 miles were put on my car during minimal repair work.

I dropped my car off September 21 with 66,578 miles on my car and asked them to investigate three specific things; an oil leak, a throttle cut out, and a knocking sound in the suspension. They repaired the oil leak and identified the suspension knock and throttle cut out issues but when I went to pick up my car October 12 there were 66,719 miles on it. 141 miles put on it since I dropped it off. There were two references to test drives which don't take more that 5 miles to do and I was charged for 9.5 gallons of gas at $4.15, a higher rate than local gas stations.

I spoke to the owner [redacted] who said he took it to the bay area for a weekend to check everything out.

This 100+ mile "test drive" was done without my approval and as far as I'm concerned is theft.Desired Settlement: I want to be reimbursed for the fuel costs and wear and tear on my vehicle for all of the added mileage.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@2[redacted].com

Mr. [redacted] filed a complaint with the Revdex.com awaiting our response to remedy a discrepancy regarding mileage and frequency of test drives to his high-performance Audi while in our care. Mr. [redacted] requested and authorized service for a number of issues that he clearly printed on our work-order- Listed below verbatim

"Diagnose and Advise oil leak/ change Oil. Test Drive car too"

1) "Driver side strut concerns"

2) "Fourth and fifth gear acceleration cut out at 4th, 5 to 6K RPM; More frequent when car is warm."

Mr. [redacted] understood and agreed upon leaving his vehicle that it would require multiple test drives. In order to verify and replicate the performance issues as well as continually test the possibility of further or different oil leaks, as stated in the original work-order quoted above. We did not anticipate above average test drives, nor did Mr. [redacted] state a limit or range for test drives when he clearly instructed 2[redacted] to test drive his high performance vehicle. The vehicle was dropped off by Mr. [redacted] at 2[redacted]'s Service Desk on Saturday August 10th low enough on fuel to possibly damage his fuel pump- as our technician noted, the fuel light illuminated during our first test drive. 2[redacted] filled the vehicle with premium fuel and tested our work for oil leak inspections (Premium fuel was added and provided at no charge to Mr. [redacted]). After declining our recommendations for repairing the performance issues or replacement parts for his after-market front suspension, our service-work ended well before proper completion or our satisfaction. In the end, the 2[redacted] recommendations not authorized by Mr. [redacted] remained problematic with added mileage to the odometer.

Our customers respect and our service integrity is our top priority. It is of the utmost importance that efforts be taken to ensure our service work is thoroughly checked and re-inspected following any and all adjustments to a client's vehicle. Mr. [redacted] and 2[redacted] now have an understanding that the frequency of test drive and mileage were above normal and have reached an agreement to make amends.