What our customers are paying for is not the Google listing but they are paying for the services of the lifetime of the businessThat means that if there are problems with their listing on line we will contact Google on their behalf and do everything we can to fix itWe do build a quality, professional listing as well, but the more time consuming part of the service is the maintenance, follow up and trouble shootingI am sorry that there was a misunderstanding, but we actually are very careful not to tell anyone we are GoogleWe offer several options including services for Yahoo and Bing which many of our customers take advantage of including this complainantClearly we can not claim to be Google while we are building and maintaining listings for Yahoo and BingAlso we provide websites which is a far cry from what Google does, as the complainant references in her complaint, however, she did not order a websiteShe only ordered and paid for a Google, Yahoo and Bing listing and they were built to the respective search engine requirements, her listings are verified and can be found onlineThis customer was emailed a paid invoice receipt upon placement of the order, the invoice clearly shows our business name and logo and contact informationIt also shows that she ordered services for Google, Yahoo and BingThis is clearly explained in the initial contact with the customer, however, the complainant is not the same person that we spoke to on the phone which might be the reason why this information is not clear to her.Regarding additional services, we do have a department that offers additional services for SEO workMany of our customers are concerned with total online presence optimizationWe do offer those services but they are absolutely NOT required and can be declined.We are sorry if this complainant is not happy with the productEveryone of our service agreements come with maintenance and changes for the lifetime of the businessTherefore, we are happy to make changes and update information at any timeUpon completion of her listing a video link of the final product was emailed to this customer ( and every customer) and feed back was encouragedThere is absolutely never a case where a customer is "stuck" with anything that they do not likeWe are confined to the platform that Google, Yahoo and Bing offers, however, we do our best to work with every business owner to set the listing up to their satisfactionI do understand that our specialist most likely did tell the complainant that we are here to make changes and updates because we are customer service oriented.We do have a great refund policy that ensures the satisfaction of our customers, we would have gladly had a conversation with her about a refundIt is unreasonable to file a complaint without contacting us or taking those measures first
***,We are sorry to hear you feel that you have had a negative experienceWe would like to respond to each concern in detail and hopefully come to an understanding of the issues stated and a result beneficial to both parties.In regards to your first concern ”I was promised a product that I just never received.” The products you purchased with us were a citations program, our citations guarantee is that you will have a minimum of a 50% increase in your online visibility score after six months of service or we will fully refund your setup feeAccording to our records you entered our program at a 9% visibility score and at the time when you disputed charges with us you were at a 91% Secondly, you had a page, mobile friendly, and Google compliant SMARTsite which you did not pay a setup fee for and had only a $monthly hosting and maintenance feeYou started the website services with us 7/27/on 8/17/the content was completed and 8/29/you were sent a link for approval 8/29/On 9/22/the website was approved and published on your domainSo you did in fact receive the products you were promisedYour second concern ”Customer service was always difficult to reach and they did not return calls a and emails when they said they would.” Each account we have for you shows contact attempt and responsesAttached are emails and responses, notes in your account from contact with you, and your call history showing call attempts from us to you, as well as conversations with our associates“Ultimately, I ended up paying thousands of dollars for something to which I have no accessI was paying for a website, which, not only, do I not have to access to the content, but I do not even have access to the domain name” You paid for a service that during the time you were in our program, you received We discontinued providing the service when you disputed charges with your bank at which time we canceled your service and billing payments You did contact us when we interrupted your services and told us that you would stop the chargeback and “pay anything” to have your services reinstated In good faith we started your services back up You never did stop the chargeback as you said you would, and we discontinued the services again It is an industry standard that websites remain the intellectual property of the design company as it is built on our servers with our platformsYou paid for the hosting, maintenance, and customer service on one of our SMARTsites, you do not own the siteXurli is more than willing to transfer your domain to you so that you can build a different website on itHowever, you would need to first, submit a signed letter stating you will not dispute the charge, and that you previously disputed charges accidentally or fraudulently without first attempting to contact us to resolve your concerns (We require this from anyone who disputes a charge against us and then requests further products and/or services) We require the letter because you have disputed charges with Xurli in the past and have threatened to dispute every charge from Xurli despite the intensive work that has been provided to youYou would also need to pay our domain transfer fee and provide any information required for the domain transfer“I was misled, given the runaround, and ultimately scammed.” You were promised a service which you agreed to and signed up for Those services were provided up until you disputed charges with usYou were given a chance to stop that dispute and continue services with our company, you told your account manager that you had stopped the dispute in an email (see attached email)You did not stop the dispute as you said you would so your account services and billing were discontinued and your website taken downYou were given the option to submit a signed letter stating you will not dispute the charges and that you previously disputed charges fraudulently without first going through the appropriate channels, and pay the dispute feeYou refused to follow our policies and began threatening to dispute all charges and leave us negative reviewsWe have been completely transparent with you and provided you with premium customer serviceYou were given every opportunity to keep our services which you declinedDesired Settlement: Primarily, I would like my money backSecondarily, it would be nice to have the domain name for my website As previously stated you are welcome to your domain, you simply need to follow the process listed aboveBecause all the work you paid for was done for you and you disputed charges with our company fraudulently which resulted in a great cost to our company, you are not eligible for any refund at this time(Additional attachments have been emailed separately to [email protected].)Tell us why here
It is true that we are asales marketing group and we cater to different businesses Our sales team contacts different business tohelp them with their online presenceWe are very professional and work hard toinsure that we get the best results for that companyIf there is a request for anycompany to be put on a do not call list, we will do our very best to ensurethat is what will happenIf that was not done we apologize We have searched our entire database based onthe contact information that you have provided and have no record of incomingor outgoing calls to you We are happyto address this issue if we have the details needed to look up whathappened We need the actual phonenumber that was called and/or the one you called us from Also keep in mind, that if wecontact you on one phone line and you request to be added to the Do Not Calllist, it will not apply to every phone line that you use, so you must provideevery one that you would like to have added to the list If you use several contact numbers for thatbusiness please be aware that each number that you use needs to be put on theDo Not Call ListAgain, we are sorry that your business was not put on the donot call list immediatelyWe would behappy to discuss this with you further if you should so desire, as of now, thecontact number that you provided in this complaint has been added to the Do NotCall list even though we have no record of making calls to it or receivingcalls from itIt is also importantto know that we are not the only business that uses call listsMaybe you areconfusing us with other companies I do not believe that our company harasses employees, continues to call, tie up thephone lines, and wastes valuable work timeWe have no desire to do thosethings and you can be assured that we also value our timeWe are customer service oriented and doall we can to ensure that our customers and potential customers are satisfiedand happy
You are not a Xurli client I did some research on your behalf and your invoice (which was sent to [email protected] and for which sendgrid which is an email delivery service that ensures accurate delivery and reporting shows that it was sent, and received and your IP address where it was clicked and opened)was sold by Map Verify, not Xurli Xurli does to contracted fulfillment work for Map Verify but you placed your order with themI also spoke with their billing department to make sure they were the ones that actually sold you and though they said they would have been happy to provide you with a refund if you had contacted them, they said you filed a dispute with your bank for which they have been corresponding with your bank about When a dispute is filed all of the correspondence and action goes through the bank It looks as though you have received money back from your bank however Xurli has spent significant time addressing this issue when it was not sold by us and was actually no longer something anyone could help you with when you decided to go to the bank Please close this file
Apparently you have different marketing services with a different company (Loyal 9) and you called them instead of us We cancelled your billing as soon as we got any news that you wanted to to cancel Our policy is that services can be cancelled at any time without question We have never kept billing active once a cancellation is requested but if you check the number that you were calling and leaving messages at, it was not ours
What our customers are paying for is not the Google listing but they are paying for the services of the lifetime of the businessThat means that if there are problems with their listing on line we will contact Google on their behalf and do everything we can to fix itWe do build a quality, professional listing as well, but the more time consuming part of the service is the maintenance, follow up and trouble shootingI am sorry that there was a misunderstanding, but we actually are very careful not to tell anyone we are GoogleWe offer several options including services for Yahoo and Bing which many of our customers take advantage of including this complainantClearly we can not claim to be Google while we are building and maintaining listings for Yahoo and BingAlso we provide websites which is a far cry from what Google does, as the complainant references in her complaint, however, she did not order a websiteShe only ordered and paid for a Google, Yahoo and Bing listing and they were built to the respective search engine requirements, her listings are verified and can be found onlineThis customer was emailed a paid invoice receipt upon placement of the order, the invoice clearly shows our business name and logo and contact informationIt also shows that she ordered services for Google, Yahoo and BingThis is clearly explained in the initial contact with the customer, however, the complainant is not the same person that we spoke to on the phone which might be the reason why this information is not clear to her.Regarding additional services, we do have a department that offers additional services for SEO workMany of our customers are concerned with total online presence optimizationWe do offer those services but they are absolutely NOT required and can be declined.We are sorry if this complainant is not happy with the productEveryone of our service agreements come with maintenance and changes for the lifetime of the businessTherefore, we are happy to make changes and update information at any timeUpon completion of her listing a video link of the final product was emailed to this customer ( and every customer) and feed back was encouragedThere is absolutely never a case where a customer is "stuck" with anything that they do not likeWe are confined to the platform that Google, Yahoo and Bing offers, however, we do our best to work with every business owner to set the listing up to their satisfactionI do understand that our specialist most likely did tell the complainant that we are here to make changes and updates because we are customer service oriented.We do have a great refund policy that ensures the satisfaction of our customers, we would have gladly had a conversation with her about a refundIt is unreasonable to file a complaint without contacting us or taking those measures first
***,We are sorry to hear you feel that you have had a negative experienceWe would like to respond to each concern in detail and hopefully come to an understanding of the issues stated and a result beneficial to both parties.In regards to your first concern ”I was promised a product that I just never received.” The products you purchased with us were a citations program, our citations guarantee is that you will have a minimum of a 50% increase in your online visibility score after six months of service or we will fully refund your setup feeAccording to our records you entered our program at a 9% visibility score and at the time when you disputed charges with us you were at a 91% Secondly, you had a page, mobile friendly, and Google compliant SMARTsite which you did not pay a setup fee for and had only a $monthly hosting and maintenance feeYou started the website services with us 7/27/on 8/17/the content was completed and 8/29/you were sent a link for approval 8/29/On 9/22/the website was approved and published on your domainSo you did in fact receive the products you were promisedYour second concern ”Customer service was always difficult to reach and they did not return calls a and emails when they said they would.” Each account we have for you shows contact attempt and responsesAttached are emails and responses, notes in your account from contact with you, and your call history showing call attempts from us to you, as well as conversations with our associates“Ultimately, I ended up paying thousands of dollars for something to which I have no accessI was paying for a website, which, not only, do I not have to access to the content, but I do not even have access to the domain name” You paid for a service that during the time you were in our program, you received We discontinued providing the service when you disputed charges with your bank at which time we canceled your service and billing payments You did contact us when we interrupted your services and told us that you would stop the chargeback and “pay anything” to have your services reinstated In good faith we started your services back up You never did stop the chargeback as you said you would, and we discontinued the services again It is an industry standard that websites remain the intellectual property of the design company as it is built on our servers with our platformsYou paid for the hosting, maintenance, and customer service on one of our SMARTsites, you do not own the siteXurli is more than willing to transfer your domain to you so that you can build a different website on itHowever, you would need to first, submit a signed letter stating you will not dispute the charge, and that you previously disputed charges accidentally or fraudulently without first attempting to contact us to resolve your concerns (We require this from anyone who disputes a charge against us and then requests further products and/or services) We require the letter because you have disputed charges with Xurli in the past and have threatened to dispute every charge from Xurli despite the intensive work that has been provided to youYou would also need to pay our domain transfer fee and provide any information required for the domain transfer“I was misled, given the runaround, and ultimately scammed.” You were promised a service which you agreed to and signed up for Those services were provided up until you disputed charges with usYou were given a chance to stop that dispute and continue services with our company, you told your account manager that you had stopped the dispute in an email (see attached email)You did not stop the dispute as you said you would so your account services and billing were discontinued and your website taken downYou were given the option to submit a signed letter stating you will not dispute the charges and that you previously disputed charges fraudulently without first going through the appropriate channels, and pay the dispute feeYou refused to follow our policies and began threatening to dispute all charges and leave us negative reviewsWe have been completely transparent with you and provided you with premium customer serviceYou were given every opportunity to keep our services which you declinedDesired Settlement: Primarily, I would like my money backSecondarily, it would be nice to have the domain name for my website As previously stated you are welcome to your domain, you simply need to follow the process listed aboveBecause all the work you paid for was done for you and you disputed charges with our company fraudulently which resulted in a great cost to our company, you are not eligible for any refund at this time(Additional attachments have been emailed separately to [email protected].)Tell us why here
It is true that we are asales marketing group and we cater to different businesses Our sales team contacts different business tohelp them with their online presenceWe are very professional and work hard toinsure that we get the best results for that companyIf there is a request for anycompany to be put on a do not call list, we will do our very best to ensurethat is what will happenIf that was not done we apologize We have searched our entire database based onthe contact information that you have provided and have no record of incomingor outgoing calls to you We are happyto address this issue if we have the details needed to look up whathappened We need the actual phonenumber that was called and/or the one you called us from Also keep in mind, that if wecontact you on one phone line and you request to be added to the Do Not Calllist, it will not apply to every phone line that you use, so you must provideevery one that you would like to have added to the list If you use several contact numbers for thatbusiness please be aware that each number that you use needs to be put on theDo Not Call ListAgain, we are sorry that your business was not put on the donot call list immediatelyWe would behappy to discuss this with you further if you should so desire, as of now, thecontact number that you provided in this complaint has been added to the Do NotCall list even though we have no record of making calls to it or receivingcalls from itIt is also importantto know that we are not the only business that uses call listsMaybe you areconfusing us with other companies I do not believe that our company harasses employees, continues to call, tie up thephone lines, and wastes valuable work timeWe have no desire to do thosethings and you can be assured that we also value our timeWe are customer service oriented and doall we can to ensure that our customers and potential customers are satisfiedand happy
You are not a Xurli client I did some research on your behalf and your invoice (which was sent to [email protected] and for which sendgrid which is an email delivery service that ensures accurate delivery and reporting shows that it was sent, and received and your IP address where it was clicked and opened)was sold by Map Verify, not Xurli Xurli does to contracted fulfillment work for Map Verify but you placed your order with themI also spoke with their billing department to make sure they were the ones that actually sold you and though they said they would have been happy to provide you with a refund if you had contacted them, they said you filed a dispute with your bank for which they have been corresponding with your bank about When a dispute is filed all of the correspondence and action goes through the bank It looks as though you have received money back from your bank however Xurli has spent significant time addressing this issue when it was not sold by us and was actually no longer something anyone could help you with when you decided to go to the bank Please close this file
Apparently you have different marketing services with a different company (Loyal 9) and you called them instead of us We cancelled your billing as soon as we got any news that you wanted to to cancel Our policy is that services can be cancelled at any time without question We have never kept billing active once a cancellation is requested but if you check the number that you were calling and leaving messages at, it was not ours