2nd Address

We only have email address on fileI sent this to? [redacted] ? ? 1st Email:? ? [redacted] ***Mar 03:pm(assign) Hi [redacted] ? I wanted to email you and introduce myselfMy name is [redacted] and I am the Director of Customer Care at Homesuite - I have been responding to your inquiry via the Revdex.comI wanted to open a discussion with you directly, as it is an easier communication channel than through the Revdex.com platform.? Although I was not at Homesuite when this incident occurred, I have researched the chain of events fairly throughlyI apologize that you felt that Homesuite did not do enough to help you resolve this issue with your landlord.? Homesuite is an online marketplace for landlords to list and rent their properties and not a brokerage companyWe do not have direct responsibility for the properties listed on our site, however we do take responsibility to ensure that our landlord partners are responding and resolving any issue that our tenants haveWe did see that the landlord was responsive and engaged in conversations with various parties related to the lease, the landlord did offer several points of compensation for the gas situation and WiFi and compensation for the move and the landlord also provided a new propertyHomesuite was not (from my research) aware that this compensation was not satisfactory and/or that the landlord stopped being responsive to complaints.? That being said, your experience and feedback has attributed to us removing this partner completely from our siteIt was not the type of experience that you should come to expect from HomesuiteAlso, I am more than happy to continue to advocate on your behalf with this landlord if you feel there should be further recompenseIt sounds like they have not refunded you for the Uber rides that you used to move your belongings, so please forward me those receipts because that was absolutely promised to you and is a good place to startAlso, what conversations have you had directly with the landlord in regards to further compensation? Who have you spoken with and what was their response or position?? I can be reached at this email address or at [redacted] if you would like to discuss directly.? Best,? [redacted] ***Customer Care Director855-622- Follow Up email:? [redacted] ***Yesterday 04:pm(assign) Hi [redacted] ? I wanted to follow up with in regards to my previous email to make sure that you received itPlease send me the receipts for the Ubers/moving costs that you have previously provided to the landlord so that I can work on getting that resolved for you as soon as possible.? Also, if you have had any previous conversations with the landlord in regards to further compensation, please let me know who you spoke with and the details of those conversations.? Best,? [redacted] ***Customer Care Director

Complaint: [redacted] I am rejecting this response because: We did not receive a "discount" for the inconvenience of not having internet The cost of internet was reduced from our utility payment because we DID NOT HAVE it....and we were told we could hook it up ourselves Which we could NOT...because of the landlord HomeSuite put us with...the internet company would not hook up internet because the landlord owes them too much money So we were stuck What you fail to realize, is yes...you didn't make us pay for a utility we were PROMISED and you did not provide(the $"credit") And you credited us for water we PAID for but you did not provide (the $285).....But you have no accountability for putting us in an illegal apartment in the first place We should not have to pay a dime for our time in that apartment We were forced to find other people to let us take a shower at their apartment...and one of my roommates purchased a gym membership to take a shower Regardless if you paid for the membership (which they said they would but I am not sure if they did)....that does not release you from the fact that you should not have rented an apartment with no gas! YOU should have hired someone to move our stuff I did submit UBER documentation (All I had was my debit card statement showing the charges but I submitted that and never got reimbursed) But again you are failing to realize this is about more than our actual out of pocket expense It is about our TIME Staying with HomeSuite RUINED our semester in NYC We spent a little over two weeks spending all our time trying to get you guys to help us and trying to find somewhere to shower Once you got us moved - which we spend the whole day holiday weekend doing instead of actually enjoying NYC like we should have beenIn our "new" apartment we spend HOURS EVERY WEEK trying to get internet hooked up, going to places with internet so we could do our homework, and still finding places to shower (this apartment had hot water but the water pressure would go out constantly)....and HOURS trying to get someone from HomeSuite to help us...but no one would It was YOUR responsibility to get us the internet promised....to make sure we could shower...to get us moved....but WE did it all It was my understand that the whole point of going thru HomeSuite was because you were the middle man....that YOU only represented reputable landlords....and that YOU would take care of issues and stand by what you promised? From your site...."we pride ourselves on our curated marketplace of quality listingsNo scams, duplicate listings, or shady landlords, guaranteed." I feel scammed When you rent a unit with no gas on the move in day...that is not quality...that is a scam You bank on the fact that people are coming from far away and have no where else to go....which was our situation Sincerely,Aaliyah Allgood

Thank you for your feedback and our sincerest apologies for the delay in receiving your security deposit refundOur payments processing system, Stripe, does have a refund restriction that was set to days from the
date of the original transactionSince we have not been working with Stripe for very long and our leases are typically only a couple of months long, we have not had to encounter this issue in the pastWe understand that this was an inconvenience to you, and to any of our tenants, so we have since worked with Stripe to lengthen this timeframe and to avoid such issues in the futureAgain, thank you for your patience and understanding while we got your deposit back to youThe HomeSuite Team

Complaint: ***
I am rejecting this response because:As of today I have received my $security deposit backI find it unacceptable that the business has not responded in any way to the fact that the Chicago rental code specifies penalties for not refunding such deposits within days of move-outI have furnished the business with a timeline and explanation of my entire experience and why the technical problem could have been dealt with much soonerThank you for your help
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As of today I have received my $security deposit backI find it unacceptable that the business has not responded in any way to the fact that the Chicago rental code specifies penalties for not refunding such deposits within days of move-outI have furnished the business with a timeline and explanation of my entire experience and why the technical problem could have been dealt with much soonerThank you for your help
Sincerely,
*** ***

Hi, Again, I would like to apologize for the payment processing error that caused the delay in returning your security depositAs described, there was a limitation to the amount of time we have to process a payment reversal through our payment processing system - which has since been adjusted to avoid future issuesThe delay was not due to negligence on behalf of your landlord and we have documentation that he initiated the refund to you on prior to the day limitationOnce we received your initial complaint, HomeSuite paid your security deposit on behalf of your landlord while we waited for his check to arrive - as to avoid further delay to youWe have since received his payment and settled the accountWe have reached out to you to discuss with you directly and are awaiting your response as to when a good time would be for you- The HomeSuite Team

I would like to again apologize for the issues that you had with this particular apartment during your stayI want to assure you that this listing is no longer active on our site and as we are a marketplace for landlords to market their properties, we do rely on all of our partners to abide by all
local laws and to provide what they advertise on our siteIn looking into this case, I do see that the landlord offered $per month discount for the issue with the WiFi and that this discount was applied to invoice #I also see that the landlord provided a $discount for the issue you experienced with the hot water, and this was also applied to invoice #(total discount of $585)I do also see that the property manager offered to reimburse you directly for any uber costs incurred when they moved you to a different unit and they requested that you keep and submit your receipts to themI am not sure if you have done this and they denied the request or if this has not been doneHomeSuite would be happy to provide you documentation of this conversation with them, as well as contact information for the property manager that we worked withPlease contact us at ***.com if you would like further assistance with this- The HomeSuite Team

Hello, ***! Yes they returned the deposit yesterday! I really appreciate your help
They didn't return one, ignored my emails and phone calls until I opened the case at Revdex.com
It took months instead weeks (in agreement)
Thank you so much
again!
***

We only have email address on fileI sent this to ***
1st Email:
*** ***Mar 03:pm(assign)
Hi *** I wanted to email you and introduce myselfMy name is *** *** and I am the Director of Customer Care at Homesuite - I have been responding to your inquiry via the Revdex.comI wanted to open a discussion with you directly, as it is an easier communication channel than through the Revdex.com platform. Although I was not at Homesuite when this incident occurred, I have researched the chain of events fairly throughlyI apologize that you felt that Homesuite did not do enough to help you resolve this issue with your landlord. Homesuite is an online marketplace for landlords to list and rent their properties and not a brokerage companyWe do not have direct responsibility for the properties listed on our site, however we do take responsibility to ensure that our landlord partners are responding and resolving any issue that our tenants haveWe did see that the landlord was responsive and engaged in conversations with various parties related to the lease, the landlord did offer several points of compensation for the gas situation and WiFi and compensation for the move and the landlord also provided a new propertyHomesuite was not (from my research) aware that this compensation was not satisfactory and/or that the landlord stopped being responsive to complaints. That being said, your experience and feedback has attributed to us removing this partner completely from our siteIt was not the type of experience that you should come to expect from HomesuiteAlso, I am more than happy to continue to advocate on your behalf with this landlord if you feel there should be further recompenseIt sounds like they have not refunded you for the Uber rides that you used to move your belongings, so please forward me those receipts because that was absolutely promised to you and is a good place to startAlso, what conversations have you had directly with the landlord in regards to further compensation? Who have you spoken with and what was their response or position? I can be reached at this email address or at *** if you would like to discuss directly. Best,
*** ***Customer Care Director855-622-
Follow Up email:
*** ***Yesterday 04:pm(assign)
Hi *** I wanted to follow up with in regards to my previous email to make sure that you received itPlease send me the receipts for the Ubers/moving costs that you have previously provided to the landlord so that I can work on getting that resolved for you as soon as possible. Also, if you have had any previous conversations with the landlord in regards to further compensation, please let me know who you spoke with and the details of those conversations. Best,
*** ***Customer Care Director

Thank you for your feedback and our sincerest apologies for the delay in receiving your security deposit refundOur payments processing system, Stripe, does have a refund restriction that was set to days from the
date of the original transactionSince we have not been working with Stripe for very long and our leases are typically only a couple of months long, we have not had to encounter this issue in the pastWe understand that this was an inconvenience to you, and to any of our tenants, so we have since worked with Stripe to lengthen this timeframe and to avoid such issues in the futureAgain, thank you for your patience and understanding while we got your deposit back to youThe HomeSuite Team

We only have email address on fileI sent this to ***
1st Email:
*** ***Mar 03:pm(assign)
Hi *** I wanted to email you and introduce myselfMy name is *** *** and I am the Director of Customer Care at Homesuite - I have been responding to your inquiry via the Revdex.comI wanted to open a discussion with you directly, as it is an easier communication channel than through the Revdex.com platform. Although I was not at Homesuite when this incident occurred, I have researched the chain of events fairly throughlyI apologize that you felt that Homesuite did not do enough to help you resolve this issue with your landlord. Homesuite is an online marketplace for landlords to list and rent their properties and not a brokerage companyWe do not have direct responsibility for the properties listed on our site, however we do take responsibility to ensure that our landlord partners are responding and resolving any issue that our tenants haveWe did see that the landlord was responsive and engaged in conversations with various parties related to the lease, the landlord did offer several points of compensation for the gas situation and WiFi and compensation for the move and the landlord also provided a new propertyHomesuite was not (from my research) aware that this compensation was not satisfactory and/or that the landlord stopped being responsive to complaints. That being said, your experience and feedback has attributed to us removing this partner completely from our siteIt was not the type of experience that you should come to expect from HomesuiteAlso, I am more than happy to continue to advocate on your behalf with this landlord if you feel there should be further recompenseIt sounds like they have not refunded you for the Uber rides that you used to move your belongings, so please forward me those receipts because that was absolutely promised to you and is a good place to startAlso, what conversations have you had directly with the landlord in regards to further compensation? Who have you spoken with and what was their response or position? I can be reached at this email address or at *** if you would like to discuss directly. Best,
*** ***Customer Care Director855-622-
Follow Up email:
*** ***Yesterday 04:pm(assign)
Hi *** I wanted to follow up with in regards to my previous email to make sure that you received itPlease send me the receipts for the Ubers/moving costs that you have previously provided to the landlord so that I can work on getting that resolved for you as soon as possible. Also, if you have had any previous conversations with the landlord in regards to further compensation, please let me know who you spoke with and the details of those conversations. Best,
*** ***Customer Care Director

Hi,? Again, I would like to apologize for the payment processing error that caused the delay in returning your security depositAs described, there was a limitation to the amount of time we have to process a payment reversal through our payment processing system - which has since been adjusted to avoid future issuesThe delay was not due to negligence on behalf of your landlord and we have documentation that he initiated the refund to you on prior to the day limitationOnce we received your initial complaint, HomeSuite paid your security deposit on behalf of your landlord while we waited for his check to arrive - as to avoid further delay to youWe have since received his payment and settled the accountWe have reached out to you to discuss with you directly and are awaiting your response as to when a good time would be for you- The HomeSuite Team

Complaint: [redacted]I am rejecting this response because: We did not receive a "discount" for the inconvenience of not having internet.? The cost of internet was reduced from our utility payment because we DID NOT HAVE it....and we were told we could hook it up ourselves.? Which we could NOT...because of the landlord HomeSuite put us with...the internet company would not hook up internet because the landlord owes them too much money.? So we were stuck.?
What you fail to realize, is yes...you didn't make us pay for a utility we were PROMISED and you did not provide(the $"credit").? And you credited us for water we PAID for but you did not provide (the $285).....But you have no accountability for putting us in an illegal apartment in the first place.?
We should not have to pay a dime for our time in that apartment.? We were forced to find other people to let us take a shower at their apartment...and one of my roommates purchased a gym membership to take a shower.? Regardless if you paid for the membership (which they said they would but I am not sure if they did)....that does not release you from the fact that you should not have rented an apartment with no gas!? YOU should have hired someone to move our stuff.? I did submit UBER documentation (All I had was my debit card statement showing the charges but I submitted that and never got reimbursed).? But again you are failing to realize this is about more than our actual out of pocket expense.? It is about our TIME.? Staying with HomeSuite RUINED our semester in NYC.? We spent a little over two weeks spending all our time trying to get you guys to help us and trying to find somewhere to shower.? Once you got us moved - which we spend the whole day holiday weekend doing instead of actually enjoying NYC like we should have beenIn our "new" apartment we spend HOURS EVERY WEEK trying to get? internet hooked up, going to places with internet so we could do our homework, and still finding places to shower (this apartment had hot water but the water pressure would go out constantly)....and HOURS trying to get someone from HomeSuite to help us...but no one would.? It was YOUR responsibility to get us the internet promised....to make sure we could shower...to get us moved....but WE? did it all.? It was my understand that the whole point of going thru HomeSuite? ? was because you were the middle man....that YOU only represented reputable landlords....and that YOU would take care of issues and stand by what you promised??
?
From your site...."we pride ourselves on our curated marketplace of quality listingsNo scams, duplicate listings, or shady landlords, guaranteed."? I feel scammed.? When you rent a unit with no gas on the move in day...that is not quality...that is a scam.? You bank on the fact that people are coming from far away and have no where else to go....which was our situation
?
?
?
?
Sincerely,Aaliyah Allgood

Hello, [redacted]! Yes they returned the deposit yesterday!  I really appreciate your help.
 
They didn't return one, ignored my emails and phone calls  until I opened the case at Revdex.com.
 
It took 3 months instead 3 weeks (in agreement).
 
Thank you so much...

again! 
 
[redacted]

Complaint: [redacted]I am rejecting this response because: We did not receive a "discount" for the inconvenience of not having internet.  The cost of internet was reduced from our utility payment because we DID NOT HAVE it....and we were told we could hook it up ourselves.  Which we could NOT...because of the landlord HomeSuite put us with...the internet company would not hook up internet because the landlord owes them too much money.  So we were stuck. 
What you fail to realize, is yes...you didn't make us pay for a utility we were PROMISED and you did not provide(the $100 "credit").  And you credited us for water we PAID for but you did not provide (the $285).....But you have no accountability for putting us in an illegal apartment in the first place. 
We should not have to pay a dime for our time in that apartment.  We were forced to find other people to let us take a shower at their apartment...and one of my roommates purchased a gym membership to take a shower.  Regardless if you paid for the membership (which they said they would but I am not sure if they did)....that does not release you from the fact that you should not have rented an apartment with no gas!  YOU should have hired someone to move our stuff.  I did submit UBER documentation (All I had was my debit card statement showing the charges but I submitted that and never got reimbursed).  But again you are failing to realize this is about more than our actual out of pocket expense.  It is about our TIME.  Staying with HomeSuite RUINED our semester in NYC.  We spent a little over two weeks spending all our time trying to get you guys to help us and trying to find somewhere to shower.  Once you got us moved - which we spend the whole 3 day holiday weekend doing instead of actually enjoying NYC like we should have been. In our "new" apartment we spend HOURS EVERY WEEK trying to get internet hooked up, going to places with internet so we could do our homework, and still finding places to shower (this apartment had hot water but the water pressure would go out constantly)....and HOURS trying to get someone from HomeSuite to help us...but no one would.  It was YOUR responsibility to get us the internet promised....to make sure we could shower...to get us moved....but WE did it all.  It was my understand that the whole point of going thru HomeSuite  was because you were the middle man....that YOU only represented reputable landlords....and that YOU would take care of issues and stand by what you promised? 
 
From your site...."we pride ourselves on our curated marketplace of quality listings. No scams, duplicate listings, or shady landlords, guaranteed."  I feel scammed.  When you rent a unit with no gas on the move in day...that is not quality...that is a scam.  You bank on the fact that people are coming from far away and have no where else to go....which was our situation....
 
 
 
 
Sincerely,Aaliyah Allgood