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2nd Generation Remodeling

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2nd Generation Remodeling Reviews (1)

Initial Business Response /* (1000, 5, 2017/09/11) */
*** first contact with customer, ***, was on Wednesday, August 23,
Customer's concern was a check engine light
*** notified the customer of a 1/hour diagnostic charge at the price of $
Customer agreed to the work
by signing and dating the work authorization for diagnostic
Customer also initialed the declaration on the waiver stating, "I will accept phone or facsimile notification of the estimate of repair cost determined by diagnosis" which waives his right to a written estimate and no signature is needed if authorization is given over the phone
Customer signed and dated the authorization and/or waiver on Wednesday, August 23, stating "I understand that SAS automotive cannot exceed the original written estimate for repair by more than 30% or $100, whichever is less, without written and signed authorization."
On Wednesday August 23, technician performed diagnosis for the check engine light and found the following codes:
Engine coolant temp sensor faulty signal
o ECM201A
Thermostat faulty signal
*** wrote up the estimate to repair what diagnosis found
*** contacted *** by phone at approximately 2:pm on Wednesday, August 23,
Customer was notified that the diagnosis was complete, the above two codes were found, and replacement was needed for the thermostat and coolant temperature sensor
*** notified the customer that the final amount would reflect hours of labor costing $218, the part costing $156.76, and gallons of coolant costing $30.56, resulting in a total price of $for parts, labor, and tax
Customer was notified that parts would have to be ordered and the work would be completed the following day
Customer approved of the estimate and authorized the amount of $over the phone
Work was completed on Thursday, August 24,
*** called the customer to notify him the work was completed
Customer stated to *** that he could not make it in and asked if he could give authorization to someone else to pick up his vehicle
*** told the customer he could do this if he provided the name of the person he is authorizing to pick up the vehicle
The authorized person came to pick up the vehicle on Friday, August 25, and had ***'s debit card with her to pay for the transaction
*** tried to run the debit card for the amount of $482.77, which was declined
Authorized person called *** tell him the card was declined, a conversation was had, and she handed *** the phone
Over the phone*** stated to *** that he did not authorize the $and that the charge was only supposed to be $98.00, to which *** replied that amount is not possible when the diagnostic charge was $and the part alone was $156.76, he also stated that there was no way he could do the job for the amount of $after the diagnostic was and to do the thermostat for
*** stated he, "would be in next day," and hung up on ***
*** picked up the car following day with his father to pay the due balance, and asked if we had any invoices for witch we said no and showed him all invoices for that day which there was no one totaling that amountThe responded with change the invoice to or take me to court
They paid there bill in cash and left

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Address: 128 Colonial Avenue, Cumberland, Rhode Island, United States, 02864-5818


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