I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Did receive the refund check
Regards,
*** **
After looking into this matter, there were delays and some confusion as to all the six different parts that the customer needed. We were delayed on our end on pulling the parts and shipping across country. Certain parts were ordered from another vendors to complete the order of six
parts. One of the last parts, that was sent from a 3rd party was just received back to that vendor today, April 13th. We are willing to refund the customer the $as he has requested. We want to offer our apologies for ***'s failure to communicate which parts were coming from our inventory and which parts were special ordered; which has caused alot of this confusion. We will be sending out a check to Mr**, tomorrow, April 14th, via 2nd Day Air. We do strive to provide excellent service and quality parts to all of our customers and wish Mr** to please contact me directly for any future automotive needs.Sincerely,*** ***Parts Manager***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Did receive the refund check
Regards,
*** **
After looking into this matter, there were delays and some confusion as to all the six different parts that the customer needed. We were delayed on our end on pulling the parts and shipping across country. Certain parts were ordered from another vendors to complete the order of six
parts. One of the last parts, that was sent from a 3rd party was just received back to that vendor today, April 13th. We are willing to refund the customer the $as he has requested. We want to offer our apologies for ***'s failure to communicate which parts were coming from our inventory and which parts were special ordered; which has caused alot of this confusion. We will be sending out a check to Mr**, tomorrow, April 14th, via 2nd Day Air. We do strive to provide excellent service and quality parts to all of our customers and wish Mr** to please contact me directly for any future automotive needs.Sincerely,*** ***Parts Manager***