2Sand.com LLC

I called the customer at 6:PM on March 31st We discussed the order which shipped on March 31st and arrived on Monday April 3rd [redacted] tracking number [redacted] As Josh explained, items were backordered and were expected the following week The customer did not want to wait for the backordered items so I issued a refund for the backordered items and all of the shipping on the order Please let me know if you need additional information Thank you, RJ S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I called the customer at 6:00 PM on March 31st.  We discussed the order which shipped on March 31st and arrived on Monday April 3rd.  [redacted] tracking number [redacted]  As Josh explained, 2 items were backordered and were expected the following week.  The customer did not...

want to wait for the backordered items so I issued a refund for the backordered items and all of the shipping on the order.  Please let me know if you need additional information.  Thank you, RJ S[redacted]

We refunded $32.27 on March 31, 2017 which was the customer's request for backorder refund rather than wait for the items.  Included in the refund is the $18.88 for the items not shipped and $13.39 shipping for the entire order.  If you have any questions, then please call me directly at...

###-###-####.  I would be glad so provide a copy of the [redacted] refund if you request it.  Thank you, RJ S[redacted]