3 B's, LLC

Complaint: ***
I am rejecting this response because:1. We honored your professional expertise and experience. So, overall project was 100% proposed by you. Before we start this project, we went to L.Atook pictures, and video. We showed you the pictures, and video, and you told us no problem then we go ahead and placed in the order for the barbeque tables. We trust you because you are professional, include safety, fire and ventilation. You wrote the contract, and we both agree on the contract, then we both sign the contract on 4/10/17.2. We have done what we said on the contract, we have paid you 2/US$19,of the payment already. However, as the contract said “1/down, 1/after the installation of the gas and 1/balance upon completion. Price includes; permits, drawings, labor and material to complete the work listed above”. You have not get the drawing down, and get any permit. We doubt you haven’t get any permit at the beginning, otherwise we shouldn’t be talking about having problem with the city now. This problem should be done when you received the 1/payment. 3. On 4/we signed the contract noted that 5/(in a month) the project should be done. However, in this month, we only saw your crew worked for about hours total. Your crew worked one day for a few hours, and took off for 3-days. On 5/1, you came in to the store and talked with our partner, and you received a check# *** $for the 2/payment. You insisted on finishing the project by 5/10, and said that after the 2/payment, you will have the fire department came and check on the safety, fire and ventilation. However, after you received the 2/payment on 5/1, you have not showed up at the restaurant at all. We tried to call you, leave you a message and you have not returned any of our call or message. We have saved all the message we sent you for verification.4. Because you insist project will be done on 5/1, so we place in our product from out of state. During the week that you disappeared, all our products have arrived from other state. We must rent a storage to store our product, and we had lost about US$10,on business. Because of that matter, we must contact Revdex.com to file this complain. If it is not because of Revdex.com, I don’t think you will show up or contact us the progress on the project. 5. At last, before you disappeared on us, we called you and the response we got is just full of excuses and still insist it will be done by 5/10. *** and *** had told you 5/the deadline is coming up soon, and if you faced any problem, we can sit down and talk about it, but you kept telling us it will be done by 5/10. That is why we have ordered all the product from out of state. During the time that you disappeared, we have asked some friends about the project and they thought that the project has problem. And now you shirk responsibility, and say that you are not solely responsible for the delay. Saying that the price needs to go up, and more project need to be done. We would like to ask you how much more do we have to pay? What another project need to add on it? What about the contract we signed noted that project should be done by 5/10? What about the lost on our product from out of state? What about the lost from about business? Because of this delay we have lost about $10,per month.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

The tables were actually on site when we had oir meetingWe have applied for permits as necessaryWill assured us that the tables used a standard guage ductThe Fire Marshall has not approved the plans or allowed progress on the project, ypu know that as well as we doYou were also made aware that since the building was so old that once the inspectors and fire marshall did their inspections that they may request you bring the restaurant into.complian%nce, sometimes it is known as opening a can of wormsIf The manufacterer or manufacturers representative for the tables came in per your rrquest and hasnt been able to convince the fire marshall as to the safety of installing the tables, im not sure how you would expect us to

The entire scope of work for this project has changedOrgianlly a sprinkler system was to be placed in the seating areaThe fire marshall advised us that an Ansil system be placed in the kitchen instead of a sprinkler system in the seating areaThe layout and and HVAC for the cooking tables is
different from what the owner discussed with us in our initial meetingThe duct has gone from guage to guage, which is more expensive and also has to be welded, both of these are additional costsCurrently the manufacturers representative for the cooking tables is in town, from NY, to explain to the fire marshall how the tables work as far as safety, fire and ventilation, These tables have never been used in the city and is creating a new precisidence We are working with the city, fire marshall and the owenr to rectify this, and we are not solely responsible for the delay..JJ B***

I understand the homeowners frustration We take responsibility for the leak and the repair, however, the homeowner does not want my lead guy to do the repair, she feels that it is his fault the leak occurred Things happen, but I don’t have any other skilled worker to do the repair, i
have been in touch with a former employee to do the repairThere have been some logistic issues, we did not hear from the home owner for several months after the passing of her daughter, understandably so When we did reconnect, we found out that they wanted to change the shower pan, I had to move the drain again and have it remeasured and then installed, so that created a delay We have been trying to get in touch with the home one, but have had no response, we have several texts trying to get in touch, but have not heard back.Thank you,JJ B***

Complaint: ***
I am rejecting this response because:First of all, I was in contact with the JJ on the 27th of February, My daughter passed away on Feb6, and we flew home to bury her later on that week As for no contact..that is completely untrue I have all of the texts saved where I initiated more than 95% of the communication with this company...most times through the other partner(*** ***/*** *** ***) No I did not want the original guy coming back to do repairs when he was the one that made the mistake in the first placeThey had to move the drain two times, and it still wasn't correct!!! The man that put in the shower pan(whom I had to contact on my own....because *** said he would and didn't), had to have his plumber correct the drain that the other "former employee" put in Also, unless I initiated further contact with this company, they always left me hangingThere were times that I wouldn't hear from them for more than days at a time That is no way to do business with someone!! The last time I contacted the other partner(*** ***) he told that they would fix it until "they got it right." What kind of answer is that???? Until we get it right!! It should have been done correctly in the first placeThat statement doesn't give me any confidence that they will in fact get anything right!! I have lost faith in the ability of this company to conduct themselves in a truthful and professional way They may have said they have taken "responsibility" for this mistake, but actions speak louder than words and the fact that they kept putting us off is not good businessWhat I want from them at this point is total reimbursement for the repairs that I have had to hire someone else to do, as well as reimbursement for the pieces of furniture that were destroyed due to this mistake
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]