3-D Lawn Care

Thank you for expressing your concerns regarding the window warranty issue. While our Director of Operations had contacted you immediately after discovering this issue and worked with you throughout the process, there seems to be areas we need to continue to work on to better communicate with... our customers and to alleviate any distress regarding this sensitive matter. We greatly appreciate you as our customer and strive to provide excellent customer service. Since the window manufacturer, [redacted] , had gone bankrupt, DreamHome Remodeling, along with other companies, were informed that the only option for our customers would be to replace their entire window. Since this is not a favorable choice, we worked aggressively to obtain the alternative option for our customers to replace the glass portion with comparable glass pack at a small cost. Again, this is not a service that DreamHome Remodeling is charging for, nor receiving any money from. The "at cost" price for the glass portion is paid directly to the replacement glass manufacturer. For you and for any customer that has experienced this same issue, DreamHome Remodeling is coming out and installing the new glass at no charge. As for not being able to get the attention of the owner, they are well aware of all customer concerns and issues and ask that our Director of Operations handle the situations. We sincerely appreciate you as our life long customer and will continue to work hard at providing the best customer service we can, considering the situation. Prior to this review, Mr. C [redacted] and our Director of Operations were unaware that there were still outstanding questions/issues since we had installed all failed windows. Thank you for forwarding the email to our Director of Operations and all outstanding issues are being addressed.

We regret that this misunderstanding was not properly resolved immediatelyWe were informed by our crew that the gutter company was taking care of the said portion of the work and we should have followed up with homeowner to confirm.That said once we became aware of the situation we immediately
went out and took care of any remaining work and went above and beyond to rectify our mistake It is our understanding that the homeowners were so pleased with our response that they wish to have the complaint removed.Should we need to do anything else to make this situation right we will gladly do so

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your message and I completely understand your frustration with this sensitive situation. The window services with our previous [redacted] products has been a very disappointing road that both DreamHome Remodeling, Inc. & our customers have endured. Once the company that bought [redacted],...

[redacted], decided to no longer honor their promise to uphold the [redacted] warranties, it left us in a difficult position. We ultimately worked out an exclusive deal with [redacted] where they would allow our customers to purchase the replacement glass from them and of course, DreamHome would still cover all labor costs. Developing this [redacted] relationship took half a year to establish and while all other companies decided to either hide by either changing their company name or just close their doors, DreamHome Remodeling worked hard to find a solution for our customers and has even helped customers from other companies throughout the years. If we wound up going out of business ourselves, all of our customers would then be forced to either keep the defective windows, or to pay another company to completely replace the defective windows. I do want to clarify that the payment for the windows is the at-cost price from the manufacturer and goes directly to [redacted]. You should have received a letter when you called the service in explaining this difficult situation and I am going to investigate this further as to why it was not sent to you so I do apologize for that. Please contact the Director of Operations with any further questions regarding this matter at [redacted]
Thank you,Tiffany H[redacted]Director of Operations

This complaint has been addressed between DreamHome Remodeling, Inc. & [redacted]. We immediately contacted [redacted] after the complaint was made and met with the homeowner in person on March 16th. Thank you.

From: [redacted] <[redacted].com>Date: Mon, Oct 19, 2015 at 10:49 AMSubject: complaint [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted],I would like to advise you that my complaint with Dream Homes Remodeling has been resolved. I apologize for the delay, but we were waiting for Gutter Helmet to come out and re-align the gutters. They have verified the lifetime guarantee is still in effect. Dream Homes went to extraordinary lengths to resolve the issue. In spite of the communication problems we had, I would recommend them to anyone looking to replace a roof.I appreciate your help in bringing about this resolution.[redacted]

Thank you for expressing your concerns regarding the window warranty issue. While our Director of Operations had contacted you immediately after discovering this issue and worked with you throughout the process, there seems to be areas we need to continue to work on to better communicate with...

our customers and to alleviate any distress regarding this sensitive matter. We greatly appreciate you as our customer and strive to provide excellent customer service. Since the window manufacturer, [redacted], had gone bankrupt, DreamHome Remodeling, along with other companies, were informed that the only option for our customers would be to replace their entire window. Since this is not a favorable choice, we worked aggressively to obtain the alternative option for our customers to replace the glass portion with comparable glass pack at a small cost. Again, this is not a service that DreamHome Remodeling is charging for, nor receiving any money from. The "at cost" price for the glass portion is paid directly to the replacement glass manufacturer. For you and for any customer that has experienced this same issue, DreamHome Remodeling is coming out and installing the new glass at no charge. As for not being able to get the attention of the owner, they are well aware of all customer concerns and issues and ask that our Director of Operations handle the situations. We sincerely appreciate you as our life long customer and will continue to work hard at providing the best customer service we can, considering the situation. Prior to this review, Mr. C[redacted] and our Director of Operations were unaware that there were still outstanding questions/issues since we had installed all failed windows. Thank you for forwarding the email to our Director of Operations and all outstanding issues are being addressed.