3-D Pet Products

Initial Business Response / [redacted] (1000, 8, 2015/05/21) */ RE: Case # [redacted] : [redacted] We received your letter dated May 8, and as requested are taking this opportunity to provide our perspective in regards to this consumer complaint On April 27, our office received an electronic communication from [redacted] regarding the recent passing of three of her birdsAs we take these issues very seriously, one of our office personnel that specialize in working with consumers that call in with questions wrote her back and asked a series of questionsSome questions pertained to specifics on the food, while others were regarding the general living environmentAlso at this time she asked for [redacted] 's address, so she could issue a UPS call tag so we could get the product back and have it tested That same day, [redacted] e-mailed our office with her address and a call tag was issuedWhen we received the product back, our VP of operations, Plant Manager, and others studied the product and it was clear to them this was not the formula we manufacture, contained ingredients we do not use in our own product, and thus must be someone else's productTherefore, we did not go through with the product testing, and on May 5, our office informed [redacted] that this was not our food in the container (although was our container, the container is marketed as re-usable)Our office suggested she contact the manufacturer of the food she had purchased and we would gladly return the sample so she had it when talking to whoever that might beFinally we returned the product to her First and foremost, although the product [redacted] sent us was not ours, even if it was our product, we manufacture high volumes of our own blend that is sold in thousands of retail outletsTherefore, in a situation where three birds die within two weeks of each other, we believe we certainly would have heard other complaints, which we have not Please let us know any further developments in this caseWe strive to manufacturer the highest quality ingredients for our loyal customers Sincerely, [redacted] President D & D Commodities Ltd Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only used their brand, I didn't "re-use" the containerThe product they advertise on their website looks identical to what I have and purchased from their companyI have found other people who have had their birds die tooSo it is not just me Final Consumer Response / [redacted] (3000, 14, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The walmart in republic off of hwy 60, I don't know the date, the seal was intactMy two finches were old, my green cheek conure was only a few years oldThey had been on the diet for about 2-weeksI rescued my conure from a friend that rescued herI did not add anything, I will never be buying this cheap food againI just want compensation for the loss of my young green cheek conureI have gone back into walmart and my bird seed looks the same as the product they sell there Final Business Response / [redacted] (4000, 16, 2015/06/02) */ We are sorry to hear of the three birds passingHowever after much communication back and forth, the fact remains that when the product in question was shipped back to us in our jar, our operations and production team noticed ingredients we simply do not use in our recipeWe are not sure what to make of this, but are certain the product did not leave our facility this wayGiven the large amount of product we ship out, and that we have had no other customer calls for birds passing, much less three, we are confident our food did not play a role in this unfortunate eventWe feel we have made a good faith effort to learn all we could of the situation, but at this point, there is nothing else we can do

Initial Business Response /* (1000, 8, 2015/05/21) */
RE: Case #[redacted]: [redacted]
We received your letter dated May 8, 2015 and as requested are taking this opportunity to provide our perspective in regards to this consumer complaint.
On April 27, 2015 our office received an electronic...

communication from [redacted] regarding the recent passing of three of her birds. As we take these issues very seriously, one of our office personnel that specialize in working with consumers that call in with questions wrote her back and asked a series of questions. Some questions pertained to specifics on the food, while others were regarding the general living environment. Also at this time she asked for [redacted]'s address, so she could issue a UPS call tag so we could get the product back and have it tested.
That same day, [redacted] e-mailed our office with her address and a call tag was issued. When we received the product back, our VP of operations, Plant Manager, and others studied the product and it was clear to them this was not the formula we manufacture, contained ingredients we do not use in our own product, and thus must be someone else's product. Therefore, we did not go through with the product testing, and on May 5, 2015 our office informed [redacted] that this was not our food in the container (although was our container, the container is marketed as re-usable). Our office suggested she contact the manufacturer of the food she had purchased and we would gladly return the sample so she had it when talking to whoever that might be. Finally we returned the product to her.
First and foremost, although the product [redacted] sent us was not ours, even if it was our product, we manufacture high volumes of our own blend that is sold in thousands of retail outlets. Therefore, in a situation where three birds die within two weeks of each other, we believe we certainly would have heard other complaints, which we have not.
Please let us know any further developments in this case. We strive to manufacturer the highest quality ingredients for our loyal customers.
Sincerely,

[redacted]
President
D & D Commodities Ltd.
Initial Consumer Rebuttal /* (3000, 10, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only used their brand, I didn't "re-use" the container. The product they advertise on their website looks identical to what I have and purchased from their company. I have found other people who have had their birds die too. So it is not just me.
Final Consumer Response /* (3000, 14, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The walmart in republic off of hwy 60, I don't know the date, the seal was intact. My two finches were old, my green cheek conure was only a few years old. They had been on the diet for about 2-3 weeks. I rescued my conure from a friend that rescued her. I did not add anything, I will never be buying this cheap food again. I just want compensation for the loss of my young green cheek conure. I have gone back into walmart and my bird seed looks the same as the product they sell there.
Final Business Response /* (4000, 16, 2015/06/02) */
We are sorry to hear of the three birds passing. However after much communication back and forth, the fact remains that when the product in question was shipped back to us in our jar, our operations and production team noticed ingredients we simply do not use in our recipe. We are not sure what to make of this, but are certain the product did not leave our facility this way. Given the large amount of product we ship out, and that we have had no other customer calls for birds passing, much less three, we are confident our food did not play a role in this unfortunate event. We feel we have made a good faith effort to learn all we could of the situation, but at this point, there is nothing else we can do.