Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business response did nothing to resolve the issues I brought forth The service call was absolutely described as free at the time of service and Mr*** is now saying years later that it was not free That is consumer fraud This company is dishonest and does not disclose important facts about their contracts to the consumer Everyone in NJ and DE needs to know about how they treat their customers This is absolutely not resolved as they have not offered to return my money I am thoroughly disgusted by this company and do not know how they live with themselves
Regards,
*** signed a new agreement with B Safe, Incin I for a five year termAt no time did anyone at B Safe tell her she just needed to complete some paperwork The term was made clear at that timeThe agreement was signed by *** which indicates that she read the agreement
in full.Prior to B Safe joining forces with *** *** *** had signed an agreement with Roseland as wellI have enclosed copies of both agreements for your review.B Safe does not deceive customers and encourages them to read the agreement in full before signingThe term is always disclosed and if not acceptable an adjushnent can be made at that time.Please feel free to contact me if I can provide you with additional information
As I said in my original response, dated 6/ 18/2015, the agreement that was sent to Dr*** was signed by Dr***B Safe does not engage in deceptive marketing practicesBoth our internal and external sales staff encourages customers to read the agreement in full before signing.When a new agreement was sent to Dr*** in it was not presented as "complete some paperwork" as Dr*** suggestsIf upon reading the agreement Dr*** had any questions or concerns about the term of the agreei:nent she could have called and we could have negotiated with her at that time.When B Safe received notice that Dr*** wanted to cancel her account, she was reminded of the buyout clause on the agreement which is 75% of the time remainingAs a courtesy to Dr***, we reduced that to only a 50% buyout.When the owner of Roseland Security decided to retire and turn his business over, he chose B Safe based on our reputation in the industryWe have over 7,satisfied customers who appreciate the service we provide for them.I have enclosed a copy of the letter from Roseland Security letting customers know of the merger and the reasons the owner chose our companyWe stand behind those statements and our reputation.Please let me know if I can provide you with anything further
We have spoken to both Mrand Mrs*** on several occasionsWe have explained that by changing phone providers they disabled the security system from transmitting a signal to our central monitoring stationWe could not have been aware of this as their system could not communicate with usWe
advise all customers to test their alarm systems on a monthly basis.We offered to send a technician to the home at no charge and hook the system back up to their phone line an in addition we offered a credit of three months as good faithBoth of these offers were rejected by Mrs***.Since the security system transmits a signal to our central monitoring station via a phone line, whenever the phone line provider is switched, the new provider is responsible to hook the system up to that new lineWe always advise customers to let the phone provider know that they have a security system and to test the system prior to the installer leaving the home.We have since been in touch with Mrs*** and rectified the situationWe believe that she is satisfied now and will continue service with us.Please let me know if I can provide you with any further information
Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Mrs. [redacted] called on 5/15/2015 to say that her alarm system was not working and could not afford to pay for a service technician. She wanted to cancel the account. Rather than cancel the account, customer was offered a one time no charge service call to repair the system. ...
Customer agreed and decided not to cancel. At no time was the customer told to call in September to cancel the account. On 9/9/2016, customer called in to cancel and was told that her agreement had renewed. It is stated on the agreement that in order to cancel, we must receive a written request to cancel service at least 30 days prior to the expiration date. The agreement was due to expire on 9/19/2016, which means that we would have needed written request by 8/19/2016. After reviewing the account it was decided that we would forgo the buyout of the agreement if the customer would agree to pay for the no charge service call she was given in lieu of cancelling. B Safe feels that this is a fair compromise. Please let me know if I can provide you with any further information.
Mary Cakir
Customer Service Manager
l have highlighted the areas that Mrs. [redacted] is contesting. On page 2, line 3, there is a line that is left blank. That is simply an anticipated start date if there were equipment to be installed. The date that I s on page one and on page 4 with Mrs. [redacted]'s signature is the date of the agreement....
In number 3 I t is I ndicated that the term of the agreement is for 3 years.Number 4 explains the renewal terms.On page three, line 26 it explains that the agreement is transferrable by the company at the company's sole discretion.B Safe's corporate office is located in Wilmington, DE. We also have an office located in Mantua, N.J.B Safe did perform a service call for the [redacted]'s in January of 2009. We sent our technician to the home as a courtesy because there was a past due balance on the account and the customer refused to pay stating that the alarm did not function. In order to get paid for the past due, we offered to have a technician come ou t and see wha t the problem was and to get it rectified.Mr. [redacted] offered to forgo the buy out of the agreement for payment of that service call. We do not consider that consumer fraud.As I have shown you in the agreement enclosed, Frontier Security had the right to transfer this agreement to B Safe without the consent of the consumer. The term of the agreement and the renewal are clearly stated and was signed for by the consu mer.Please feel free to contact me I f you have any further questions or if I can provide you with any further information.
B Safe has spoken with and resolved Mrs. [redacted]'s issues and she is satisfied. Please let me know if I can provide you with any further information, thanks, [redacted]
[redacted] does not tell people to call back when they are inquiring about cancelling their agreement. The policy is explained on the agreement about cancellation in writing at least 30 days prior to the expiration date of the agreement. Every agreement has the terms and the renewal stated on it. By signing an agreement you have verified that you have read it in entirety and agree with it. We opted to let her cancel her agreement but are asking for the cost of the service call that was given to her in lieu of cancelling her agreement.
I am in receipt of your letter dated April 24, 2015.B Safe would like to reiterate that every reputable alarm company requires an agreement of service. Our commercial insurance company requires it. This agreement protects the consumer as well as the company.As in any document that a consumer signs, it is our understanding that by signing the agreement the consumer has read the agreement in full and had agreed to abide by the terms and the renewal. The important facts of the agreement are written on the agreement, there is nothing to disclose.Mrs. [redacted] is correct, the service call in 2009 was offered at no charge in order to collect a past due balance. We understand her position and will not ask for payment for that service call.We would be more than happy to continue to provide service until the end of her agreement term.Please feel free to contact me if I can provide you with any further information.
I am writing in reference to a complaint that was filed by [redacted], a customer of B Safe, Inc.
Upon reading the complaint, [redacted] has been a customer of B Safe for many years and we appreciate and value her business.
About 6 months ago, B Safe instituted...
a new policy requiring that all service calls be guaranteed by either a credit card on file or a checking account number on file. This is a new policy and we do make exceptions in some cases.
I have submitted her complaint about [redacted] to his supervisor.
I have spoken to [redacted] and agreed to perform a service call and invoice her. I made her aware of the new policy and she is satisfied at this time.
I thank you ard [redacted] for bringing this to our attention.
Please feel free to contact me if I can provide you with any further information.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did call before sept and [redacted] told me to call back. Of course she would say that I didn't call, she is trying protect her job. I would not go out of my way to write to the Revdex.com to complain if I felt that I was in the wrong. The contract was from 5 years ago, who is going to remeber what the contract says from 5 years ago. They do even bother to remind any one or send a letter stating that they are going to renew the contract. I will not pay for a free service that they offered me. And noone said anything to me on 9/9 about the renewal [redacted] sent an email to her billing person and I never heard back untill end of sept. I have the email that was sent on 9/9.
Thank you
[redacted] [redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business response did nothing to resolve the issues I brought forth The service call was absolutely described as free at the time of service and Mr*** is now saying years later that it was not free That is consumer fraud This company is dishonest and does not disclose important facts about their contracts to the consumer Everyone in NJ and DE needs to know about how they treat their customers This is absolutely not resolved as they have not offered to return my money I am thoroughly disgusted by this company and do not know how they live with themselves
Regards,
*** signed a new agreement with B Safe, Incin I for a five year termAt no time did anyone at B Safe tell her she just needed to complete some paperwork The term was made clear at that timeThe agreement was signed by *** which indicates that she read the agreement
in full.Prior to B Safe joining forces with *** *** *** had signed an agreement with Roseland as wellI have enclosed copies of both agreements for your review.B Safe does not deceive customers and encourages them to read the agreement in full before signingThe term is always disclosed and if not acceptable an adjushnent can be made at that time.Please feel free to contact me if I can provide you with additional information
As I said in my original response, dated 6/ 18/2015, the agreement that was sent to Dr*** was signed by Dr***B Safe does not engage in deceptive marketing practicesBoth our internal and external sales staff encourages customers to read the agreement in full before signing.When a new agreement was sent to Dr*** in it was not presented as "complete some paperwork" as Dr*** suggestsIf upon reading the agreement Dr*** had any questions or concerns about the term of the agreei:nent she could have called and we could have negotiated with her at that time.When B Safe received notice that Dr*** wanted to cancel her account, she was reminded of the buyout clause on the agreement which is 75% of the time remainingAs a courtesy to Dr***, we reduced that to only a 50% buyout.When the owner of Roseland Security decided to retire and turn his business over, he chose B Safe based on our reputation in the industryWe have over 7,satisfied customers who appreciate the service we provide for them.I have enclosed a copy of the letter from Roseland Security letting customers know of the merger and the reasons the owner chose our companyWe stand behind those statements and our reputation.Please let me know if I can provide you with anything further
We have spoken to both Mrand Mrs*** on several occasionsWe have explained that by changing phone providers they disabled the security system from transmitting a signal to our central monitoring stationWe could not have been aware of this as their system could not communicate with usWe
advise all customers to test their alarm systems on a monthly basis.We offered to send a technician to the home at no charge and hook the system back up to their phone line an in addition we offered a credit of three months as good faithBoth of these offers were rejected by Mrs***.Since the security system transmits a signal to our central monitoring station via a phone line, whenever the phone line provider is switched, the new provider is responsible to hook the system up to that new lineWe always advise customers to let the phone provider know that they have a security system and to test the system prior to the installer leaving the home.We have since been in touch with Mrs*** and rectified the situationWe believe that she is satisfied now and will continue service with us.Please let me know if I can provide you with any further information
Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Mrs. [redacted] called on 5/15/2015 to say that her alarm system was not working and could not afford to pay for a service technician. She wanted to cancel the account. Rather than cancel the account, customer was offered a one time no charge service call to repair the system. ...
Customer agreed and decided not to cancel. At no time was the customer told to call in September to cancel the account. On 9/9/2016, customer called in to cancel and was told that her agreement had renewed. It is stated on the agreement that in order to cancel, we must receive a written request to cancel service at least 30 days prior to the expiration date. The agreement was due to expire on 9/19/2016, which means that we would have needed written request by 8/19/2016. After reviewing the account it was decided that we would forgo the buyout of the agreement if the customer would agree to pay for the no charge service call she was given in lieu of cancelling. B Safe feels that this is a fair compromise. Please let me know if I can provide you with any further information.
Mary Cakir
Customer Service Manager
l have highlighted the areas that Mrs. [redacted] is contesting. On page 2, line 3, there is a line that is left blank. That is simply an anticipated start date if there were equipment to be installed. The date that I s on page one and on page 4 with Mrs. [redacted]'s signature is the date of the agreement....
In number 3 I t is I ndicated that the term of the agreement is for 3 years.Number 4 explains the renewal terms.On page three, line 26 it explains that the agreement is transferrable by the company at the company's sole discretion.B Safe's corporate office is located in Wilmington, DE. We also have an office located in Mantua, N.J.B Safe did perform a service call for the [redacted]'s in January of 2009. We sent our technician to the home as a courtesy because there was a past due balance on the account and the customer refused to pay stating that the alarm did not function. In order to get paid for the past due, we offered to have a technician come ou t and see wha t the problem was and to get it rectified.Mr. [redacted] offered to forgo the buy out of the agreement for payment of that service call. We do not consider that consumer fraud.As I have shown you in the agreement enclosed, Frontier Security had the right to transfer this agreement to B Safe without the consent of the consumer. The term of the agreement and the renewal are clearly stated and was signed for by the consu mer.Please feel free to contact me I f you have any further questions or if I can provide you with any further information.
B Safe has spoken with and resolved Mrs. [redacted]'s issues and she is satisfied. Please let me know if I can provide you with any further information, thanks, [redacted]
[redacted] does not tell people to call back when they are inquiring about cancelling their agreement. The policy is explained on the agreement about cancellation in writing at least 30 days prior to the expiration date of the agreement. Every agreement has the terms and the renewal stated on it. By signing an agreement you have verified that you have read it in entirety and agree with it. We opted to let her cancel her agreement but are asking for the cost of the service call that was given to her in lieu of cancelling her agreement.
I am in receipt of your letter dated April 24, 2015.B Safe would like to reiterate that every reputable alarm company requires an agreement of service. Our commercial insurance company requires it. This agreement protects the consumer as well as the company.As in any document that a consumer signs, it is our understanding that by signing the agreement the consumer has read the agreement in full and had agreed to abide by the terms and the renewal. The important facts of the agreement are written on the agreement, there is nothing to disclose.Mrs. [redacted] is correct, the service call in 2009 was offered at no charge in order to collect a past due balance. We understand her position and will not ask for payment for that service call.We would be more than happy to continue to provide service until the end of her agreement term.Please feel free to contact me if I can provide you with any further information.
I am writing in reference to a complaint that was filed by [redacted], a customer of B Safe, Inc.
Upon reading the complaint, [redacted] has been a customer of B Safe for many years and we appreciate and value her business.
About 6 months ago, B Safe instituted...
a new policy requiring that all service calls be guaranteed by either a credit card on file or a checking account number on file. This is a new policy and we do make exceptions in some cases.
I have submitted her complaint about [redacted] to his supervisor.
I have spoken to [redacted] and agreed to perform a service call and invoice her. I made her aware of the new policy and she is satisfied at this time.
I thank you ard [redacted] for bringing this to our attention.
Please feel free to contact me if I can provide you with any further information.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did call before sept and [redacted] told me to call back. Of course she would say that I didn't call, she is trying protect her job. I would not go out of my way to write to the Revdex.com to complain if I felt that I was in the wrong. The contract was from 5 years ago, who is going to remeber what the contract says from 5 years ago. They do even bother to remind any one or send a letter stating that they are going to renew the contract. I will not pay for a free service that they offered me. And noone said anything to me on 9/9 about the renewal [redacted] sent an email to her billing person and I never heard back untill end of sept. I have the email that was sent on 9/9.
Thank you
[redacted] [redacted]
[redacted]
[redacted]