Mrs [redacted] called on 5/15/to say that her alarm system was not working and could not afford to pay for a service technician She wanted to cancel the account Rather than cancel the account, customer was offered a one time no charge service call to repair the system Customer agreed and decided not to cancelAt no time was the customer told to call in September to cancel the account On 9/9/2016, customer called in to cancel and was told that her agreement had renewed It is stated on the agreement that in order to cancel, we must receive a written request to cancel service at least days prior to the expiration date The agreement was due to expire on 9/19/2016, which means that we would have needed written request by 8/19/ After reviewing the account it was decided that we would forgo the buyout of the agreement if the customer would agree to pay for the no charge service call she was given in lieu of cancelling B Safe feels that this is a fair compromise Please let me know if I can provide you with any further information Mary Cakir Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowi did call before sept and [redacted] told me to call backOf course she would say that I didn't call, she is trying protect her jobI would not go out of my way to write to the Revdex.com to complain if I felt that I was in the wrongThe contract was from years ago, who is going to remeber what the contract says from years agoThey do even bother to remind any one or send a letter stating that they are going to renew the contractI will not pay for a free service that they offered meAnd noone said anything to me on 9/about the renewal [redacted] sent an email to her billing person and I never heard back untill end of septI have the email that was sent on 9/ Thank you [redacted]
I am writing in reference to a complaint that was filed by [redacted] , a customer of B Safe, Inc Upon reading the complaint, [redacted] has been a customer of B Safe for many years and we appreciate and value her business About months ago, B Safe instituted a new policy requiring that all service calls be guaranteed by either a credit card on file or a checking account number on fileThis is a new policy and we do make exceptions in some cases I have submitted her complaint about [redacted] to his supervisor I have spoken to [redacted] and agreed to perform a service call and invoice her I made her aware of the new policy and she is satisfied at this time I thank you ard [redacted] for bringing this to our attention Please feel free to contact me if I can provide you with any further information Sincerely,
Mrs [redacted] called on 5/15/to say that her alarm system was not working and could not afford to pay for a service technician She wanted to cancel the account Rather than cancel the account, customer was offered a one time no charge service call to repair the system Customer agreed and decided not to cancelAt no time was the customer told to call in September to cancel the account On 9/9/2016, customer called in to cancel and was told that her agreement had renewed It is stated on the agreement that in order to cancel, we must receive a written request to cancel service at least days prior to the expiration date The agreement was due to expire on 9/19/2016, which means that we would have needed written request by 8/19/ After reviewing the account it was decided that we would forgo the buyout of the agreement if the customer would agree to pay for the no charge service call she was given in lieu of cancelling B Safe feels that this is a fair compromise Please let me know if I can provide you with any further information Mary Cakir Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowi did call before sept and [redacted] told me to call backOf course she would say that I didn't call, she is trying protect her jobI would not go out of my way to write to the Revdex.com to complain if I felt that I was in the wrongThe contract was from years ago, who is going to remeber what the contract says from years agoThey do even bother to remind any one or send a letter stating that they are going to renew the contractI will not pay for a free service that they offered meAnd noone said anything to me on 9/about the renewal [redacted] sent an email to her billing person and I never heard back untill end of septI have the email that was sent on 9/ Thank you [redacted]
I am writing in reference to a complaint that was filed by [redacted] , a customer of B Safe, Inc Upon reading the complaint, [redacted] has been a customer of B Safe for many years and we appreciate and value her business About months ago, B Safe instituted a new policy requiring that all service calls be guaranteed by either a credit card on file or a checking account number on fileThis is a new policy and we do make exceptions in some cases I have submitted her complaint about [redacted] to his supervisor I have spoken to [redacted] and agreed to perform a service call and invoice her I made her aware of the new policy and she is satisfied at this time I thank you ard [redacted] for bringing this to our attention Please feel free to contact me if I can provide you with any further information Sincerely,