3 Generation's Painting

July 2016Dear *** ***,This letter is in response to Revdex.com Complaint ID: *** (***)First I would list to premise the response by saying that I have been in business almost years and have a satisfaction rate of 99.9%There are always a few customers who are not satisfied due to
their ignorance of the craftNot everyone is knowledgeable concerning home maintenance and repairSecondly I would like to enlighten you of the circumstances of how they became my customersThe wife (customer) had a sister that had contracted my company to paint her year old houseThe sister was 100% Satisfied and recommended me to the present customer (complantent)The complantent's house is approximately to years oldI painted the woodwork (baseboards, door jams, window frames, etc) as discussed on the estimateHowever, the customer having no knowledge of the difference between PAINTING and RESTORATION WORK must have had thoughts that I was going to sand years of drips and divets of old paintRestoration work was NEVER discussed on the estimateThis was a major dissatisfaction of hersIn addition, on the first day of the job walked into the kitchen to begin the cabinets and two of the cabinets had been painted in graffiti like manner with hearts and letters and words with a semigloss paint in a very thick damaging mannerShe said her husband was mad that she had gone away for the week end and got drunk and painted these things on the cabinetsWell, then had to concentrate on sanding this thick paint off of the cabinetsI did the best that I could without using a belt sander and losing another day of workThe cabinets were very, very old and the original screws were difficult to get out and very fragileWhen putting the cabinet doors back on, replaced the screws with new onesThis may have been the problem or the additional paint may have been responsible for them not closing properlyI did not get a chance to address the problem because this is the day that I decided it was not a good business decision to continue the jobThe scratch marks in the ceiling and walls were due to spackle that was sanded and maintained a different texture than the rest of the wallsThe weekend prior to my leaving the job the customers went awayI already had had enough of the customers unknowledgeable attitude and was not sure if I could continueSo I asked for 25% more of the balance due for the work that I would complete on the weekendI wanted to be sure that I got paid for the work that I had completedIf her attitude was different on Monday I would have stayed to complete the last 25%But the attitude was even worseI made a decision for the better to leave the jobI did not have the ability to enlighten this customer about the difference between PAINTING and RESTORATION work on an - year old house.I am stating a fact to say that I completed 75% of the work included in the estimate and the customers paid exactly 75% of the total cost.Sincerely, Brad R