3 Generations Hair Salon

Response: At Generations we have a no refund policy because we strive to meet all our clients expectationsI (owner ***) took a personal day on 12/and was not present during the appointmentI wasn't made aware of any issues that evening or next morning until I received the first email from the clientIt is my understanding from eye witnesses that the client was pleased with the hair color she received and understood the color would be a red violet tone, and "just wanted something different"When the client first emailed the Salon it was obvious she wasn't sastisfiedDue to it being New Years weekend the salon decided to close Friday and Sat the 30th and 31st of DecemberI offered to correct the situation for the client since the hair appointment was made in preparation for NYEThe client was short with her replies and when I asked what color she wanted (between the two she stated she wanted in the emails, Plum or blue tone) she responded with "neither, BYE"! At this point I didn't see the need to continue respondingI do not like hearing about any clients of the salon being unhappy, however in this situation I felt it was out of our hands

Response: At 3 Generations we have a no refund policy because we strive to meet all our clients expectations. I (owner [redacted]) took a personal day on 12/29 and was not present during the appointment. I wasn't made aware of any issues that evening or next morning until I received the first email from...

the client. It is my understanding from eye witnesses that the client was pleased with the hair color she received and understood the color would be a red violet tone, and "just wanted something different". When the client first emailed the Salon it was obvious she wasn't sastisfied. Due to it being New Years weekend the salon decided to close Friday and Sat the 30th and 31st of December. I offered to correct the situation for the client since the hair appointment was made in preparation for NYE. The client was short with her replies and when I asked what color she wanted (between the two she stated she wanted in the emails, Plum or blue tone) she responded with "neither, BYE"! At this point I didn't see the need to continue responding. I do not like hearing about any clients of the salon being unhappy, however in this situation I felt it was out of our hands.