3 Guys Garage

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

COMPLAINT ID [redacted] BROUGHT HIS CAR TO US WITH THE COMPLAINT OF "REVERSE LIGHTS STAYING ON ALL THE TIME" WE SPENT OVER AN HOUR GOING OVER THE VEHICLE TESTING CONNECTIONS ALLOVER THE CAR. [redacted] WAS PRESENT FOR THE ENTIRE INSPECTION. HE SAW WHAT OUR TECHNCIAN DID, HE ADMITTED...

THAT HE HAD HAD WORK DONE TO THE CAR BY ANOTHER PERSON OR SHOP AND THAT THE REERSE LIGHTS WERE NOTICED TO BE ON AFTER THAT WORK WAS COMPLETED. WE CHECKED CIRCUIT JUNCTIONS, CONNECTIONS, RELAYS AND GROUNDS ASSOCIATED WITH THE REVERSE LIGHT CIRCUIT. WE ALSO NOTICED THAT WITH THE HEADLAMPS OFF THE REVERSE LIGHTS WORKED NORMALLY. IT IS ONLY WHEN THE HEADLAMPS ARE ON THAT THE ISSUE OCCURS. DARIUS ADMITTED THAT HE THOUGHT THAT THE 'OTHER GUY' HAD CAUSED THIS ISSUE AND THAT THE 'OTHER GUY' COULDNT UNDERSTAND WHAT TO DO ABOUT IT. WE LOOKED AT THIS VEHICLE EXACTLY AS HE WAS TOLD WE WOULD. HE KNOWS THIS. [redacted] WATCHED AND DISCUSSED HIS CAR WITH MYSELF AND WITH MY TECHNICIAN AS WE WORKED ON THE CAR. WE DISCUSSED TAKING THE TIME TO PROPERLY REPAIR THIS WOULD COST SEVERAL HOURS OF LABOR COSTING SEVERAL HUNDRED DOLLARS, AND THAT THE SIMPLEST SOLUTION WOULD BE TO REMOVE THE REVERSE LIGHT BULBS, SINCE HE WAS CONCERNED ABOUT DRAWING THE ATTENTION OF POLICE. WE DID AS HE ASKED, HE PAID WILLINGLY AND LEFT HAPPY. HE IS COMPLAINING BECAUSE OF THE DESCRIPTION OF THE ELECTRICAL DIAGNOSTIC THAT PRINTED ON HIS INVOICE DIDNT DETAIL WORD FOR WORD WHAT WE ACTUALLY DID FOR HIM. IT CONTAINS A GENERAL STATEMENT ABOUT CHECKING ELECTRICAL SYSTEMS ON CARS-IN GENERAL. NO REFUND WILL BE ISSUED DUE TO DARIUS' INABILITY TO UNDERSTAND WHAT WE DID WHILE HE WATCHED AND ASKED QUESTIONS OF US AS WE DID THE INSPECTION AND DIAGNOSIS OF HIS VEHICLE