3 Rivers Archery

Initial Business Response / [redacted] (1000, 5, 2016/05/02) */ Contact Name and Title: [redacted] , Exec Asst Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @3riversarchery.com Shipping labels were mixed up and Mr. [redacted] received the wrong order. He contacted us 4/6. We had, however, already sent... the correct order on 4/4. We asked that he return it and he sent it back on 4/11. We thanked him and told him to let us know how he would like the postage (total of [redacted] refunded, credit card or store credit. He then e-mailed 4/14 asking if the return was received. We let him know it was received on the 14th and the credit is on his account. He then e-mailed again on the 17th asking if it was received and at this time was very upset. We let him know we did receive it and the credit is on his account. He e-mailed again on the 18th and said he did not see it on the website. We do not have the technology where credit can be seen online and let him know that. He also mentioned he will use it on item # [redacted] and call it solved. Due to the nature of the comment, our tech did not understand he wanted to place an order and thought he was stating his intentions of his next order, so he recommended that he call in to place the order. He emailed us once more, and to his comment that we have not solved this and we owe him [redacted] he was told we can refund the [redacted] to his credit card if he'd like. We did not hear from him. Mr. [redacted] e-mailed into our general info account. It is monitored by a different person each week and that is the reason for receiving an e-mail from a different person on occasion. We by no means intended for any ill will from Mr. ***. We definitely have all intention of solving this and have entered an order for the item he has requested. We believe a misunderstanding is the cause of this and apologize for it. We attempted to contact Mr. [redacted] but his number is disconnected. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The sending of the sleeve is agreeable to me and resolves this matter

Initial Business Response /* (1000, 5, 2016/05/02) */
Contact Name and Title: [redacted], Exec Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@3riversarchery.com
Shipping labels were mixed up and Mr. [redacted] received the wrong order. He contacted us 4/6. We had, however, already sent...

the correct order on 4/4. We asked that he return it and he sent it back on 4/11. We thanked him and told him to let us know how he would like the postage (total of [redacted] refunded, credit card or store credit. He then e-mailed 4/14 asking if the return was received. We let him know it was received on the 14th and the credit is on his account. He then e-mailed again on the 17th asking if it was received and at this time was very upset. We let him know we did receive it and the credit is on his account. He e-mailed again on the 18th and said he did not see it on the website. We do not have the technology where credit can be seen online and let him know that. He also mentioned he will use it on item # [redacted] and call it solved. Due to the nature of the comment, our tech did not understand he wanted to place an order and thought he was stating his intentions of his next order, so he recommended that he call in to place the order. He emailed us once more, and to his comment that we have not solved this and we owe him [redacted] he was told we can refund the [redacted] to his credit card if he'd like. We did not hear from him. Mr. [redacted] e-mailed into our general info account. It is monitored by a different person each week and that is the reason for receiving an e-mail from a different person on occasion. We by no means intended for any ill will from Mr. [redacted]. We definitely have all intention of solving this and have entered an order for the item he has requested. We believe a misunderstanding is the cause of this and apologize for it. We attempted to contact Mr. [redacted] but his number is disconnected.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The sending of the sleeve is agreeable to me and resolves this matter