This is a float serviceThey put unsuspecting people into very unsafe and poorly maintained canoes and rafts and send them down the Spring RiverThis river contains both Class and Class rapids and drop offsWhen we arrived at the location, the canoes were strewn around the site; many looked well weathered and not floatableThe canoes had cracks in them and looked like they had been thrown aroundThe rafts were in the same disarray - many were deflated or barely holding airWe were told to be there at 8:30amThere were no employees or other customers around at 8:15am when we arrivedNo employees showed up until 9:05amWe had decided at that point to cancel our tripI let the female employee know that we would be cancelling and I wanted my credit card information removed from the systemTheir "system" for recording credit card numbers was a piece of notebook paper with my full name and credit card information written on itThe paper was sitting on the counter where anyone had access to itI let the female employee know that was not acceptable and I would be contacting the Revdex.com in regards to that practiceAlso, I would be in touch with her manager/owner as to why no one was there when we were told to be thereShe began to curse at me and tell me that her boss is the one that told her what time to be thereThe male employee that had shown up called me *** and told me to leaveBoth were cursing at me and raising their voices to meMy fiancé had to remove me from the situation as he was concerned about my safetyThis place needs to be shut downLooking into reviews online on multiple sites, no one has anything pleasant to say about their experience with Rivers OutfittersMy name is Alicia and the reservation was under Jeremy GThey had my name on the credit card information as I was the one paying for it
This is far from a resort. It is more like a motel. The establishment has no central ac unit, which is not necessarily a problem if it had proper insulation. This being said, it feels like a sauna inside of the room. Im sure during the winter months the place would feel extremely cold due to the fact the "ac" they do have is not in working conditions. The inside is fairly insanitary. The toilet paper was soiled and the bed had far too many stains. The bed was also overly worn,so if you have serious back problems, you should choose the nicer hotels down the road. Also, the management team is not very understanding or mature in such circumstances. Upon trying to call and discuss this matter with management (since management was no where to be found when I left early due to the terrible conditions) she decided to hang up and refuse to answer my future calls. This is not a trustworthy establishment as the website does not properly reflect the terrible conditions of the establishment.
This is a float serviceThey put unsuspecting people into very unsafe and poorly maintained canoes and rafts and send them down the Spring RiverThis river contains both Class and Class rapids and drop offsWhen we arrived at the location, the canoes were strewn around the site; many looked well weathered and not floatableThe canoes had cracks in them and looked like they had been thrown aroundThe rafts were in the same disarray - many were deflated or barely holding airWe were told to be there at 8:30amThere were no employees or other customers around at 8:15am when we arrivedNo employees showed up until 9:05amWe had decided at that point to cancel our tripI let the female employee know that we would be cancelling and I wanted my credit card information removed from the systemTheir "system" for recording credit card numbers was a piece of notebook paper with my full name and credit card information written on itThe paper was sitting on the counter where anyone had access to itI let the female employee know that was not acceptable and I would be contacting the Revdex.com in regards to that practiceAlso, I would be in touch with her manager/owner as to why no one was there when we were told to be thereShe began to curse at me and tell me that her boss is the one that told her what time to be thereThe male employee that had shown up called me *** and told me to leaveBoth were cursing at me and raising their voices to meMy fiancé had to remove me from the situation as he was concerned about my safetyThis place needs to be shut downLooking into reviews online on multiple sites, no one has anything pleasant to say about their experience with Rivers OutfittersMy name is Alicia and the reservation was under Jeremy GThey had my name on the credit card information as I was the one paying for it
This is far from a resort. It is more like a motel. The establishment has no central ac unit, which is not necessarily a problem if it had proper insulation. This being said, it feels like a sauna inside of the room. Im sure during the winter months the place would feel extremely cold due to the fact the "ac" they do have is not in working conditions. The inside is fairly insanitary. The toilet paper was soiled and the bed had far too many stains. The bed was also overly worn,so if you have serious back problems, you should choose the nicer hotels down the road. Also, the management team is not very understanding or mature in such circumstances. Upon trying to call and discuss this matter with management (since management was no where to be found when I left early due to the terrible conditions) she decided to hang up and refuse to answer my future calls. This is not a trustworthy establishment as the website does not properly reflect the terrible conditions of the establishment.