3-S Contracting Ltd

Initial Business Response /* (1000, 5, 2015/11/06) */
Here is a response from our property manager.
"On October 20, 2015, [redacted], Trustee of the [redacted] Revocable Family Trust, made several statements to the Revdex.com in the form of a complaint toward myself,...

[redacted]. The complaint involves Maintenance and Repairs, Leasing and Timeliness of Payments. This is my response as the current Property Manager.
On February 22, 2012, [redacted] Revocable Family Trust engaged REALTY WORLD-Ballard Company, Inc., to manage the rental unit located at [redacted]. Both [redacted] and [redacted] signed the agreement.
Management services include securing qualified tenants; receiving rent and deposit payments; monitoring maintenance; and performing evictions when necessary.
In regards to the tenants [redacted] describes, they did bring pets into the home without knowledge or prior permission. Their lease specifically stated no pets were permitted without an approved application. I did complete their eviction through the [redacted] Justice Court as a result. The pets did do damage to the home, and most of the repairs were completed using the tenants' security deposit of $700.00. There are more repairs needed. On July 25, I spoke to [redacted] who told me to continue with needed repairs. I completed the most urgent repairs and the cleaning using the security deposit on hand.
The Management Agreement states clearly the owners are responsible for repairs. My responsibility is to report when repairs are needed. Neither I nor REALTY WORLD-Ballard Company, Inc., are responsible for the damages the tenant's pets did to the home."
I also add the following:
Our computer program generates a statement with every owner disbursement. The statement with attached bills are emailed to the email address on account which is [redacted], we have no record of a request for paper statement which we would be more than happy to provide.
We collect rents and can not guarantee the tenant will pay without fail. If payment is not made, we start an eviction process.
To the point of checks and statements being mailed later: If the tenant hasn't paid when we cut owners disbursement checks and statements, as a courtesy we will send a special mailing so the owners can get paid ASAP.
As to the additional repairs, the tenants are still liable and the owner can take them to small claims court or collection.
These practices are all standard in our industry and in accordance with state law.
Thanks,
[redacted]
Owner