1) This business has violated HIPPA law by disclosing personal physical and mental issued discussed with the Dr. during my preliminary visit.
2) I did express discontent exactly as stated in my original complaint.
3) They did not call for my credit card number. They called for my address to verify where to send a check to. I told them my address had not changed. There was no yelling.
Not only has Ms. [redacted] continued to perpetuate several untruths, she has added created additional injury by illegally disclosing my personal health information without my consent. And for that I will be pursuing direct and immediate legal action
I have received the refund 10 days after they called to verify my address. For that reason my original complaint is satisfied.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted] Please See Attached Documents [redacted]
May 22, 2015
Revdex.com PO Box 1000 DuPont, WA 98327
Re: [redacted]
Business Statement:
Our program consists of providing the client with nutritional food products, coaching, accountability, self-mastery technology sessions and...
sessions on our therapeutic vibration platform. When the aforementioned client was attending our facility we also included sauna sessions. When the client was attending we did suggest using the sauna just once a week, but that she would be able to come in more than once a week to take advantage of listening to the self-mastery tapes. She continuously challenged us on this each week, and ultimately, when the saunas were available, we would let her use them more than once a week.
Weight loss is a very emotional process, and sometimes when the client feels like giving up, we will sit down with them first to work through it, instead of just letting them give up. The client never expressed to us any dissatisfaction with the program but she was extremely stressed with abuse and molestation issues, grief from her mother passing and abusive ex hubby. She has two teen age girls and had been diagnosed with early stage Crohns disease. She expressed no discontent with us and we have no record of her requesting money back. That being said, we wish her the best and we have put a check in the mail for her for $2,500 to cover her total cost of care. I called her today to ask her credit card number for refund and she was angry and yelled at me to send a check!
The client signed up for a 10 week program 12/11/13, quit after her sixth (completed) week 02/14/14. We phoned the client to check up on her 04/29/14. No other correspondence was given or received after this time. No letters were ever received by mail and we received no phone calls from this client requesting a refund. Per the refund policy she signed, she is not eligible for a refund, however, given her efforts to contact Better Business with her complaint we see fit to provide her a full refund per her request and commend Revdex.com for their presence in resolving issues.
Warmest Regards,
[redacted] Office Manager
[redacted]
Bellevue,WA 98005
Ph [redacted]
Fax ([redacted]
1) This business has violated HIPPA law by disclosing personal physical and mental issued discussed with the Dr. during my preliminary visit.
2) I did express discontent exactly as stated in my original complaint.
3) They did not call for my credit card number. They called for my address to verify where to send a check to. I told them my address had not changed. There was no yelling.
Not only has Ms. [redacted] continued to perpetuate several untruths, she has added created additional injury by illegally disclosing my personal health information without my consent. And for that I will be pursuing direct and immediate legal action
I have received the refund 10 days after they called to verify my address. For that reason my original complaint is satisfied.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted] Please See Attached Documents [redacted]
May 22, 2015
Revdex.com PO Box 1000 DuPont, WA 98327
Re: [redacted]
Business Statement:
Our program consists of providing the client with nutritional food products, coaching, accountability, self-mastery technology sessions and...
sessions on our therapeutic vibration platform. When the aforementioned client was attending our facility we also included sauna sessions. When the client was attending we did suggest using the sauna just once a week, but that she would be able to come in more than once a week to take advantage of listening to the self-mastery tapes. She continuously challenged us on this each week, and ultimately, when the saunas were available, we would let her use them more than once a week.
Weight loss is a very emotional process, and sometimes when the client feels like giving up, we will sit down with them first to work through it, instead of just letting them give up. The client never expressed to us any dissatisfaction with the program but she was extremely stressed with abuse and molestation issues, grief from her mother passing and abusive ex hubby. She has two teen age girls and had been diagnosed with early stage Crohns disease. She expressed no discontent with us and we have no record of her requesting money back. That being said, we wish her the best and we have put a check in the mail for her for $2,500 to cover her total cost of care. I called her today to ask her credit card number for refund and she was angry and yelled at me to send a check!
The client signed up for a 10 week program 12/11/13, quit after her sixth (completed) week 02/14/14. We phoned the client to check up on her 04/29/14. No other correspondence was given or received after this time. No letters were ever received by mail and we received no phone calls from this client requesting a refund. Per the refund policy she signed, she is not eligible for a refund, however, given her efforts to contact Better Business with her complaint we see fit to provide her a full refund per her request and commend Revdex.com for their presence in resolving issues.
Warmest Regards,
[redacted] Office Manager
[redacted]
Bellevue,WA 98005
Ph [redacted]
Fax ([redacted]