36 Chambers

Complaint: [redacted] I am rejecting this response because: I was never told they gonna cover the expence of the travel fee and the vat of the jacket if I send it back ,its been explained in one of the emails that I cannot afford to send it back at the moment because I dont have money and I need to save first ,you can see this on the printed mails Basiclly I want to change the jacket and the shirt but I cant aford to send them back and to stay without jacket for two mounts again ,because I payed for something that was not what suppose to beTheres nothing in their exchange policy that says they were going to pay my transfer fee and the vato neither it says if I am not gonna wait again few mounts for the jacket its just not right I worked mounts to save money for a shirt and jacket for 370$ this is a joke and they are giving me a discount of limited edition wich it doesnt exist anymore Regards, [redacted]

Response to customers rejection: As I stated before, our support team gave him the only feasible optionsWe offered to reimburse him for either option he chose (shipping the items back to us or getting the items repaired)Please keep in mind that all postal services in the Untied States do not make international prepaid shipping labelsSince the customer claimed he could not afford to pay for the shipment we credited his payment method the estimated amount it would cost him to get the items repairedIf needed, I am able to file a copy of the emails we had with this customer

To Whom It May Concern, [redacted] and our Support Team have been in contact with one another via email ([redacted]). He had some issues receiving the package through Royal Mail but was eventually able to acquire it. Once received, he told our support team "Yesterday I received a card from...

the royal mail it wasnt your fault I am sorry it was about the uk post ,I just took them the quality its really amazing I cant beleive I will recommend em,I was a bit dissapointed just couse I had to wait two mounth and I couldn get any of your promotional offers in this period". A week later, [redacted] messages our Support Team again with images of our products with damages. The damages that appear through the images are (3) buttons that are torn off and a tear in the pocket of his jacket. We have a Returns & Exchanges policy which states "In case of a defective item, or incorrect item shipped that can be attributed to a mistake by 36 Chambers, customers are asked to fill out our online returns request form. In their online request, customers should attach pictures proving the defect or the mistake. In these cases, shipping costs, duties and tax fees will be at the expense of 36 Chambers.". So our Support Team messaged [redacted] back and gave him two options. "1) Since it was a hassle for you to receive the package, the easiest thing to do is for you to get the buttons and tears repaired locally, and take a picture of the invoice, and we will reimburse you the invoice. 2) OR you can send the Dress Shirt and Jacket back to us, and we can either give you a refund, or if we have that item(s) in stock, we can ship out another one." [redacted] then responded claiming he cannot afford a tailor or afford to pay for the "fee for flight/vato again" and then claimed we were scamming him! At this point, our support team tried to see what else we could do to help him out. We decided to reimburse his [redacted] account $20 to get it repaired locally. Since, he could not afford to get it repaired locally, reimbursing him first was the best solution. After informing [redacted] of our decision, he stated "Really you think I am gonna find a tailor who is gonna fix a satin jacket and shirt for 20$ in the centre of London..and all the bother I need to do you should come and fix ,actually I wanna be changed and you ggonna pay the travel and the vato thats [redacted] I am gonna get my right". At this point, our support team went above and beyond for this customer and did some research. Out of all of the tailors local to [redacted], we were able to get in contact with 2 and both offered to get the repairs done with only $12.23 (10 British Pounds). We then told [redacted] the good news and did not receive a response back. As for [redacted]'s comment on our promotions. We continuously have promotions on our products but do not offer clients who already placed an order to recieve the benefits of current/future promotions. Regards, Teddy Head of Customer Support 36 Chambers LLC

Complaint: [redacted]
I am rejecting this response because:
I was never told they gonna cover the expence of the travel fee and the vat of the jacket if I send it back ,its been explained in one of the emails that I cannot afford to send it back at the moment because I dont have money and I need to save first ,you can see this on the printed mails
Basiclly I want to change the jacket and the shirt but I cant aford to send them back and to stay without jacket for two mounts again ,because I payed for something that was not what suppose to beTheres nothing in their exchange policy that says they were going to pay my transfer fee and the vato neither it says if I am not gonna wait again few mounts for the jacket its just not right I worked 3 mounts to save money for a shirt and jacket for 370$ this is a joke and they are giving me a discount of limited edition wich it doesnt exist anymore....
Regards,
[redacted]