36 Hudson Hotel

Dear Whom It May Concern,   Regarding the above ID # [redacted] for [redacted], the guest booked a Non-Refundable reservation through [redacted] and wanted to cancel it due to the change of plan.  I informed her that the reservation was no free cancellation according to the...

terms and conditions which she agreed.  She was yelling at me and I told her not yell at me as the hotel didn't do wrong for this reservation.  She called me back and I suggested to e-mail a proof for the change of location and decided to refund the total cost.  I called the [redacted] to authorize the refund for the total amount.     Beset regards,     BJ J[redacted] General Manager [redacted]
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