Sign in

360 Excavating

Sharing is caring! Have something to share about 360 Excavating? Use RevDex to write a review
Reviews Excavating Contractors 360 Excavating

360 Excavating Reviews (3)

The homeowner is my mother, *** *** ***I have POA for her, so I set up the contract in her name with ExcavatingAlthough we contracted in May 2014, they stated that weather delays prevented them from doing the demolition until September We couldn't tell the fill was
improper until after it settledThe receptionist usually responds immediately with promises to fix it, but nothing has been doneI have the emails and the original contract

We are writing response to the complaint #[redacted]. We are very disappointed that the customer has chosen to handle this in this manner. Our records indicate a very different chain of events and apologize for any confusion this issue has caused. We are an honest company and do our best to strive for customer satisfaction. We are family owned and operated for over ten years. Our policy is complete transparency and believe in communication and this is why we give all potential customers a contract that stipulates everything. (See back of contract) We have attached the contract with signature from [redacted]. First, she stated in her complaint that she contracted us in May of 2014, however, we did not contract the in May. We did visit the property for an estimate and emailed to [redacted]. On every new potential client, we offer a $500 dollar discount if contracted within 3 business days. [redacted] did not contract us until 6/27/2014, even though she was well past the discount period we still honored the lower price. We realized that this pool was for her aging mother and understood that seniors don’t always have funds available. If [redacted] had contracted within the three-day period, or even within a shorter time frame, the job would have been started sooner. We cannot hold spots on our schedule for proposals, only contracted jobs. We place all jobs on a first come, first serve basis to be fair to all clients. This is what pushed the start date of the project to later in the summer. There were rain delays, as summer is the busiest season and one day of rain can halt the schedule for two or more days due to wet ground. [redacted] was told at that time the job was 4-5 weeks out as the time of the proposal and informed that it subject to change as we book up quickly.There were further delays due to permitting issues as the contract was signed by [redacted] and not her mother, the property owner. This was not discovered until we filed with the county for all the proper permits. We called [redacted] and after a discussion we found it would be faster if we sent a representative from our company drove down personally to meet her mother and finalize the paperwork for [redacted], in order to expedite things.Also, the pool was not drained as required in the contract, so again we sent a crew down to drain the pool at no charge. We finished the job and it was inspected by family members. In fact, our contract clearly states that by making final payment. The project also passed all county code inspections as reference with the letter of approval from New Castle County, see attached Document.I have listed what we have in our records with supporting documentation below:- Proposal/estimate appointment was on May 24, 2014 (See date of proposal) - Project was not contracted until June 27, 2014. (See Contrast signature and date) - We honored the 3 day discount over a month later. Approved by Jeanette P[redacted], Office Manager. This was because owner was a senior with extenuating circumstances. - Pool draining service fees were waived. We did this as the owner is a senior citizen. - Paperwork was not filled out properly causing delays with New Castle County (our office sent a representative to go over paperwork with homeowner, to expedite things even though we waived all of our processing fees. (see contract) - Job was started (pool draining) on July 23, 2014. The project was hauled due to permitting issue with county. - There then needs to be a drying period after draining to minimize turf damage. - Demolition started 8/25/2014New Castle County final inspection and approval occurred on 10/31/2014. (See Document C) - The final invoice was paid on 9/23/2014, four days after completion. - Please note on all invoices it states “that by paying this invoice customer agrees job has been completed to their satisfaction.” (See invoice Document B) Client took several days to pay final invoice, leaving plenty of time for their approval. - This issue now is NOT a non-completion issue or faulty service but rather settling that must have occurred due to the harsh winter weather conditions and extreme spring rain. Settling like this while uncommon, is possible with extreme weather. This is fully addressed, and disclosed, on the back of the contract. We are contracted to rough grade, as stated in the contract, (See back of Document A) and any settling is a separate issue with prices listed. However, we did return FREE OF CHARGE, on 8/24/2015 to add and smooth an additional truck load of top soil, reseed and straw. This again, was because we believe in honesty and understand this client’s situation.In conclusion, we are upset that this client decided to file a complaint after we feel we went above and beyond with pricing and servicing. We tried to contact [redacted] by phone and requested that she call our superintendent to discuss the settlement. The client has yet to return our call. We have received only emails stating that she will call and they still want more dirt. We are in the height of our busy season and we try to accommodate all of our clients in a timely fashion. This extra service we were doing pro bono and unfortunately had to wait until we had a free crew. The client is asking for services that are above and beyond the contract. We fulfilled our end and went above and beyond to accommodate. However, we can not continue to return for services that are well beyond the scope of the contract. -

From: [redacted]Date: Mon, Oct 12, 2015 at 11:08 AMSubject: Response to Complaint # [redacted] We are responding to a complaint that you have on file. The number is [redacted] We would like to...

address the points in the complaint:1.         “The contract was signed on March 9, 2015 with a start date the beginning of May.”Our company policy is that we NEVER put start or finish dates on our contracts. We are aware that there are many variables that in an outdoor project such as permitting time, inspections, equipment failure, and mostly weather. The main problem was township approval as there was some confusion about zoning. This was communicated to the client, The project was started on May 18th and as per the signed contract that [redacted] signed the second payment was due at the end of the work day. If she was not comfortable with this, it should have been address prior to signing the contract. 2.         “They did not return until the end of June” Once we started, [redacted] is not taking into account that the bulk of the project was the removal and backfill of an a defunct in ground swimming pool. The project was in a tight area and was very difficult to remove. We also need to trailer our equipment there everyday due to the fact that we had no where to store our equipment. We had informed the clients of this problem prior to contracting. The work time also included the Memorial Day Weekend which is a National Holiday and cut into work time. Furthermore, June 2015 was one of the rainiest Junes on record. Rain stops backfill in it tracks as we CANNOT backfill with positive results. Proper compaction is impossible in wet weather. The pool removal and backfill took approximately three weeks due to these issues. This was communicated with [redacted] who repeatedly was concerned about getting her patio installed and needed us to hurry. We advised her that we have to do thing correctly in order for positive results. We completed the pool demo part then advised the client that in order for blacktop installation, we needed to make sure there was not any settling. We completed the pool demo project around June 10 and allowed some settling time. We returned on June 22 to begin bringing the stone necessary for completion. 3.         “He advised me that the rocks would be fined tuned.”In any blacktop project, the stone is roughed in before the final adjustments. The yard was returned to its original grade prior to placing the stone. Then we use a modified stone to set the area for blacktop installation. The stones are not laid in the perfect position until the morning of blacktop. We informed the client of this once more. Its no more than a “rough draft” and fixed prior to blacktop. If we are to making things exact, stones can move due to cars driving on them, rain, wind, foot traffic, etc. Its unreasonable to think that these stones are placed in the perfect positions and then held for several days until the blacktop can be procured. 4.         “The proper lines were not shot and the water runs towards my house.”The proper levels were measured. It is impossible for the water to run towards the house as the concrete that was installed in about 4-6 inches above the driveway. There is no way for the water to flow towards the house when this is acting as a barrier. 5.         “He threatened me with exorbitant fees and breach of contract.”Our contracts are very clear and in plain English. Payment is due the day of completion, again the time to discuss the contract is prior to signing and agreeing to the contract. We understand that clients want to view the project prior to final payment. We encourage this. This is why on the final invoice that is sent before the end of the completion, that we state “By paying this invoice, client agrees that job has been completed to their satisfaction.” We do advise the client that if they want to inspect the work, we will provide a representative to be there with them and then payment can be made or arrangements for changes. We did not threaten with breach of contract or legal action, simply stated that they could incur late fees, which were explained in the contract. She told us that she was at the shore and would be away for two weeks, after we were already on site. They didn’t want to incur late fees that were in the contract so [redacted] was present with our superintendent and went over the project. He was satisfied and made payment, and even gave our crew a generous tip. It is also important to note that he is the homeowner on the deed.  If [redacted] did not trust her husband’s judgment she should have arranged to be present.  6.         “The inspector affirmed by assessment.”Our office did have an oversight for final inspection, due to the holiday weekend. However, once we were informed it needed a final inspection, we immediately called and arranged one with the inspector, as we are the permit holders. We met with the township inspector and PASSED final inspection. [redacted] actually tried to cancel our appointment with him. In conclusion, we as a company do our best to be open and transparent from the start of any project. We explain the process, our requirements for payment, and variables. We strive to do a good job at a reasonable price. [redacted] was informed of the process. Everything is in our contract in plain English. If [redacted] did not trust her husband’s judgment at the day of completion, she should have been present. We are not getting in the middle of a marital issue. The time to negotiate the contract and request changes to the project are way before completion, especially 6 weeks post completion. We think it is unfair to rate our company in the fashion that she has done. Please see the attached documents; contract and payment receipt. We offered the clients extra free services of additional stone and topcoat, but the client is unwilling to budge. The problem here is, we believe, that the [redacted] had unreasonable expectations of a hand-raked small parking spot. You can’t get a Mercedes for the price of a Hyundai. We also believe, that she was more concerned with getting her patio; as there was no way for this to be installed prior to the removal of the pool, and was upset that it didn’t get done as quickly as she would have liked.  We believe that our work is satisfactory as noted by the husband and homeowner, [redacted], having inspected, approved and paid in full for the completion of the project. There is no need to remove the work and replace as it is functional, as this is obvious by the continuous daily use since our completion, and meets township code. We tried to offer [redacted] some services such as stone to soften the edges and blacktop coating as an olive branch, but she is insistent that she gets her money back. We do not feel this is right. We completed the work, it was approved by [redacted] who is the actual homeowner, and payment was made. You can not change your mind 6 weeks after a project is finished. It also states in the contract that there are no warranties, expressed or implied, that they signed and agreed to.Jeanette P[redacted]Office Manager360 Excavating and DemolitionA Division of 360 Construction, Inc[redacted]

Check fields!

Write a review of 360 Excavating

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

360 Excavating Rating

Overall satisfaction rating

Address: Pottstown, Pennsylvania, United States, 19464-3487

Phone:

Show more...

Web:

This website was reported to be associated with 360 Excavating.



Add contact information for 360 Excavating

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated