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WE are in touch with customer to solve the problemWill update you as soon as we take care of this customer complainThanksSam ***A+ Transmission SpecialistJones Rd, Houston, TX,

Just try to call *** ***, the phone is temporarily disconnectedBut I have investigated her claim and found these factsWe had repaired her
transmission on 7/08/and gave her months and miles warranty for $ Millage on the car at that time was 89,She came to the shop during her warranty period complaining loss of the powerWe had checked her vehicle and did not found any transmission related problem at that timeHer vehicle is at the shop nowThis vehicle was towed on 3rd December, the current millage on the vehicle is 148,miles.
Miss *** has drove this car for 58,aft the first repairAs I mention before her warranty was miles and monthsShe is currently out of warranty in time and millage bothShe has authorized the shop to fix the car again for $this is a discounted price due to the fact, she is our previous customerManager of the shop has been trying to get hold of her from last three days but unable to get in touch with heri would request Miss Mojiaca to call us we will help her out as much as we can to rectify this problem for her to the best of abilitiesThanks*** ***

We will contact the customer today to find out what is going onThanks

To Whom It May Concern, 
 
We will be reaching out to Mrs. [redacted] to ask for the opportunity...

to check her vehicle to make sure our store has not caused any further damage to her radiator then she admitted to having prior to bringing the vehicle to our shop. When dealing in the removing and reinstalling there is always a possibility something could have gone wrong and for that we are going to keep a open mind and work with our mutual customer to resolve this matter. Our goal is always to give the best customer service possible. Please feel free to contact us if there is anything else we can do. 
  Thank You

WE are in touch with customer to solve the problem. Will update you as soon as we take care of this customer complain.
Thanks.
Sam [redacted].
A+ Transmission Specialist.
11729 Jones Rd, Houston, TX, 77070

Dear customer,
 
WE apologize for any inconvenience you had with our Jones Rd location. Just to set the record straight I wanted to explain to you that out initial external diagnostic which takes about 60-90 min is free of charge. This diagnosis is to find out if the vehicle has...

internal transmission problem or it is acting up because of external issue. External transmission issues can be solved without going inside the transmission and these fixes are inexpensive. Once it is determined that transmission has internal problem, transmission repair price cannot be given without removing and dismantling the transmission and find out which parts needs to be replaced to bring the transmission back to factory specification.  
Internal inspection takes 4-6 hours of labor time. We ask for customer permission and authorization for $485.00 before we proceed to remove the transmission. This authorization was given by you over the phone with your drivers license # as proof of authorization. Once we know how many parts and what we needs to do to fix the transmission, we price the transmission accordingly. You failed to authorize the repair and we have only charged you for the labor to remove and inspect the transmission. Which $495. Towing is free if we do the Major repairs. Removing and inspection is not a major repair. 
I hope I have this has clear the air. I you decide to fix the transmission proper way and have good warranty let us know we will give you the credit for the amount you have paid for inspection service.
Thank you.

To Revdex.com,
 
We are very sorry to see one of our customer has a problem with our service. We are contacting the customer today to see what is the problem and as the damage. Customer is out of warranty but as customer courtesy we will do everything within reason to take care of...

customer.  
 
Thank you very much.
 
[redacted]

To Whom it may concern,

This vehicle came in on 1-6-15 and left on 1-15-15. It took several days because the power steering did not work after we finished rebuilding the transmission.  We bought a new power steering pump and rack-n-pinion at no cost to the customer. This had fixed the power steering which was not part of the transmission repair. The vehicle left working fine and then he returned on 1-28-15 and said it was not shifting right. We replaced his valvebody under warranty and had him back on the road on 2-3-15 with the transmission shifting perfect. The vehicle had to relearn the new valvebody which may take a few days or 100 miles.
Mr. [redacted] calls us a few days later with the vehicle at the dealer. We advised him that he had a warranty with us and he has to bring the vehicle back to us for us to look at the problem again.We never had a chance to drive or check his vehicle to see if the transmission was  not shifting right. We are not disputing that computer may have gone bad also due to the internal transmission problem. We have documentations from our mechanic and diagnostician that this vehicle had internal transmission problem. We have removed dismental and rebuild this transmission with complete warranty. Our warranty clearly states that warranty issues are honor at this shop only. We stand behind all of our work and we will honor Mt Jermon warranty if he bring this vehicle back to us as we had advise him to do. We apologize to the customer if this has caused any inconvenience to him. We are looking forward to hearing from Mr Jermon and take care of any warranty claim he may have in the future.
Thanks.
A + Transmission Specialist
[redacted], **.