Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My window was replaced on november 24, The window from the inside matches and the outside matches, BUT the window is tinted and does not match the rest of my windows nowI also have siding on the outside of my house that no longer matches because of having to replace siding that broke during the cold weatherI know that if leaf filter had taken care of my issue with the window when my complaint was given to them back in August of when they broke my window I would not have had a window company out at the end of november in cold weather trying to replace a window that should have been replaced right away when they broke itThe day my window was replaced it was raining and by the time they were done my grass was covered with snowIt was damn cold! My emphasis is now on the fact that if leaf filter had done the right thing to begin with back in August,I would not have missed matched siding nowI want all my money back from leaf filterIf they had replaced my window when it was still warm out we never would have had a problem with cold weather and the siding would not have been subjected to such cold weather and brokenAs to the comments about the fact that someone tried to contact me a number of times, it would be helpful if they would leave messages every time they calledI have record of one message from someone on my voicemailAlso I still have records of every message I left somone at leaf filter Regards, [redacted]
To whom it may concern,We did speak with the customer and it is very clear that the installer did chip the frame of the window We have made the necessary requirements for the customer to obtain the insurance information needed for the double window to be fixed I also told the customer
that if she has any trouble closing this out, our company will take care of the financial cost of the window valued at $and she can have the installation done by a contractor She provided estimates and this was the highest She will be getting two windows replaced as this is a one unit type of window set with two double hung windows Even though the installer chipped the window on the one frame, we agreed to do both for her.Respectfully,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My window was replaced on november 24, 2014. The window from the inside matches and the outside matches, BUT the window is tinted and does not match the rest of my windows now. I also have siding on the outside of my house that no longer matches because of having to replace siding that broke during the cold weather. I know that if leaf filter had taken care of my issue with the window when my complaint was given to them back in August of 2014 when they broke my window I would not have had a window company out at the end of november in cold weather trying to replace a window that should have been replaced right away when they broke it. The day my window was replaced it was raining and by the time they were done my grass was covered with snow. It was damn cold! My emphasis is now on the fact that if leaf filter had done the right thing to begin with back in August,I would not have missed matched siding now. I want all my money back from leaf filter. If they had replaced my window when it was still warm out we never would have had a problem with cold weather and the siding would not have been subjected to such cold weather and broken. As to the comments about the fact that someone tried to contact me a number of times, it would be helpful if they would leave messages every time they called. I have record of one message from someone on my voicemail. Also I still have records of every message I left somone at leaf filter.
Regards,
[redacted]
We received the customer's complaint from the Revdex.com and reached out to the customer to resolve their concerns. We were able to reach an agreement that should satisfy the customer's needs with no additional expense to the customer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My window was replaced on november 24, The window from the inside matches and the outside matches, BUT the window is tinted and does not match the rest of my windows nowI also have siding on the outside of my house that no longer matches because of having to replace siding that broke during the cold weatherI know that if leaf filter had taken care of my issue with the window when my complaint was given to them back in August of when they broke my window I would not have had a window company out at the end of november in cold weather trying to replace a window that should have been replaced right away when they broke itThe day my window was replaced it was raining and by the time they were done my grass was covered with snowIt was damn cold! My emphasis is now on the fact that if leaf filter had done the right thing to begin with back in August,I would not have missed matched siding nowI want all my money back from leaf filterIf they had replaced my window when it was still warm out we never would have had a problem with cold weather and the siding would not have been subjected to such cold weather and brokenAs to the comments about the fact that someone tried to contact me a number of times, it would be helpful if they would leave messages every time they calledI have record of one message from someone on my voicemailAlso I still have records of every message I left somone at leaf filter Regards, [redacted]
To whom it may concern,We did speak with the customer and it is very clear that the installer did chip the frame of the window We have made the necessary requirements for the customer to obtain the insurance information needed for the double window to be fixed I also told the customer
that if she has any trouble closing this out, our company will take care of the financial cost of the window valued at $and she can have the installation done by a contractor She provided estimates and this was the highest She will be getting two windows replaced as this is a one unit type of window set with two double hung windows Even though the installer chipped the window on the one frame, we agreed to do both for her.Respectfully,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My window was replaced on november 24, 2014. The window from the inside matches and the outside matches, BUT the window is tinted and does not match the rest of my windows now. I also have siding on the outside of my house that no longer matches because of having to replace siding that broke during the cold weather. I know that if leaf filter had taken care of my issue with the window when my complaint was given to them back in August of 2014 when they broke my window I would not have had a window company out at the end of november in cold weather trying to replace a window that should have been replaced right away when they broke it. The day my window was replaced it was raining and by the time they were done my grass was covered with snow. It was damn cold! My emphasis is now on the fact that if leaf filter had done the right thing to begin with back in August,I would not have missed matched siding now. I want all my money back from leaf filter. If they had replaced my window when it was still warm out we never would have had a problem with cold weather and the siding would not have been subjected to such cold weather and broken. As to the comments about the fact that someone tried to contact me a number of times, it would be helpful if they would leave messages every time they called. I have record of one message from someone on my voicemail. Also I still have records of every message I left somone at leaf filter.
Regards,
[redacted]
The Answer is no. Leaf filter did our job and followed through. We are done with this. No more correspondence from our end
We received the customer's complaint from the Revdex.com and reached out to the customer to resolve their concerns. We were able to reach an agreement that should satisfy the customer's needs with no additional expense to the customer.