360 Property Management Reviews (%countItem)
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360 Property Management Rating
Description: Home Owners Associations, Collection Systems, Property Management, Landscape Maintenance, Accounting Services
Address: 471 SE Pioneer Way, Oak Harbor, Washington, United States, 98277
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"""Property Owners Beware"""
I wish there was a zero star rating for this company. I was a property owner which was managed with Koetje for about 5 years. That has ended with me spending over $6000 to repair my house, which I completed my self. Not sure what the total would have been to get it done by a professional, but probably around $20000. It took me 3 weeks to replace all the damaged flooring remove and replace the damaged insulation from the 20 plus water leaks in and under my home. They let a person leave in my house, so nasty, that rats were living in it. The dogs the renter had were using my house as a litter box. Rats chewed hoes threw the water lines and the walls. They were supposed to inspect my property thoroughly, but that was obviously not happening. My bolted down safe was taken from my home and they never even noticed. Every single renter left the place a mess, damaged, and I had to pay for almost everything. They have only recovered about 25 percent of the cost from the renters so far. I am sure if I added it all up, they probably still haven't recovered over $10000 owed. They even didn't pay me for a month and a half, because they said there computers were being updated. My bank didn't want to hear this. I almost sued them, but I am living in California and am currently a disabled vet. So, I guess they are lucky, I cant make the trips to Washington state to get that done currently due to medical reasons. I sold my property due to this experience and will never use property management services period, especially if you live out of state. You have been warned. Never use this company!
I rented a house from Koetje Property Management,***., phone number *** I am accused of running water at the price of over $2,000 for a period of July-September 2018. This claim has been turned over to a collection agency. I am not responsible for the water leakage. It was a toilet flapper plus other toilet problems. Owner did not fix problem.
Greetings, Here is a run down of the issues noted in this complaint. From the Shangri-La Shores Inc, under King Water company, we received a massive water bill for the time period of 7/3/18 through 10/3/18 for the total of $2461.47. This is obviously a massive bill that far exceeds normal water usage. Upon receiving this bill, Jessica, our book keeper, informed the tenant with the following email on October 11, 2018. "Good Morning ***,Hope you are doing well. I tried giving you a call this morning but there was no opportunity to leave a voicemail. I wanted to send you an email this morning to apprise you of the attached water bill that we received from Shangri-La Shores C/O King Water. As you can see, it is a substantial bill of $2444.99. We had King Water investigate and the water usage reading was correct. We also had Dave, our maintenance coordinator, go out to the property to make sure there was no leak. He was unable to detect any issues. The only thing we can imagine is that a hose was left on or something of the like causing the water usage to be so high. Per your lease, the overage charges are your responsibility. We talked with King Water and they are willing to coordinate a payment plan with the Shangri-La board’s approval. As well, the owner has said he will send in the $45 you have been paying each month ($315 so far) towards the bill to help with the charges. Karen at King Water is aware of the charges and situation and can be of assistance at 360-678-5336. Please give us a call when you are able. I will be leaving tomorrow morning through the 20th for my honeymoon so I may not be available to discuss but Jerry, our property manager, and Drew, our leasing agent, are aware of the situation and able to assist you as well. "KPM sent Dave to investigate and he wrote his findings in this note dated for November 2, 2018"On October 26 the tenant reported she had no hot water Dave from rental office went down to check found some bad wiring so I called out AA electric to fix that during my time down there I was troubleshooting and looking for possible water leaks tenant had reported shortly after she moved in that one of the toilets would run if she did not will the handle. While I was down there I checked water meter and flushed the toilet several times but could not duplicate issue and was unable to find any other water leaks at this time"To follow up further, we sent Northwest plumbing out to the property who submitted the below bill for service. There was no active running issue and an issue that could create such a large water bill could not be replicated again. In short, we could never replicate any sort of issue that would have led to a mechanical failure leading to the large use of water. It could very well be an issue to negligence on the tenant's end, or some sort of mechanical issue that could never be replicated on our end. It is the tenant's responsibility to report all maintenance issues to KPM to address. No complaints were made to KPM until such a large bill was found. Beyond this, the bill was actually from the water company, not KPM. We simply passed it on to the tenant as it was during her time in the home. Her real complaint may be with King Water, rather than KPM.
22 July 2019
ID ***
Per your request:
A written complaint against Koetje Property Management
471 SE Pioneer Way, Oak Harbor WA 98277
Phone: 800-255-2895
I rented a house *** for $1700 plus $80.00 for water and dog. Total $1780 a month.
The last of June or first of July a man read the meter, asks me if I was running water. I told him no. Later another man came and read the meter. He said nothing to me.
July 13, 2018 Dave S from Koetje Property Management e-mailed me about a leak. He checked toilets and outside faucet. He found nothing wrong.
October 11, 2018 I received an a-mail from Jessica M, Koetje Property Management for a water bill of $2444 plus. She claimed I must have left a hose running.
Dave S came out again. I showed him the faucet outdoors had a freeze ring on it and I could not have attached a hose. We determined the bedroom toilet was causing the leakage. Dave S tried to fix the problem but the toilet continued to run on its own. Dave S called a plumber who cleared the flapper which was encrusted with years of crud causing the toilet to turn on and off by itself causing a very slow leak from the tank into the bowl. That was not enough to stop the leakage. I turned off the toilet
December 20, 2018, Dave S emailed me telling me the owner was putting in a new toilet. It never happened. I emailed Koetje Property Management that I was leaving at the end of my lease in February 2019.
Thank you,
Marjorie S T
330 Shallow Shore Road
Bellingham, WA 98229-8503
Greetings,
We have made the response with specific notes about this incident regarding the high water bill. We have provided proof with a plumbing bill showing that there was no issue that could be shown regarding a leak, or mechanical failure. There is no evidence that there was an issue with mechanical failure that would lead to this high water bill. If we cannot replicate or find an issue, then there must have been an issue with the tenants use of water. No flooding in the yard, no mechanical failure on the toilet, nothing to prove that the tenant should not pay the high water bill. With this much evidence, there should be no reason that anyone is at fault for this bill besides the tenant. Please look into the previous two responses for that evidence.
Thanks you
KPM
Complaint: ***
I am rejecting this response because:the owner was suppose to put in new toilet. He did not do so. I have an email from Koetje Property Management, claiming so. This was a gradual leak from a toilet flap which no of us were aware of. The owner knew of the problem and allowed the house to be rented in spite of this problem. Koetje was not careful enough during their inspections to see the problem. I used the house mostly for storage and didn’t notice the leakage of the problem. I should have taken a picture of this dirty toilet. I didn’t like to use it and used the other toilet, which was cleaner.
Sincerely
Yes mental heath and adding stress to my life and negatively effecting my well being.
To whom it may concern,
This matter was brought to my attention this morning. I spoke to the complainant and advised him of our position and asked him to look into it on his end and I would on mine. I stated that if he received info that differed from our stance we would be happy to have our attorney review it. Our goal is to find a fair and reasonable solution. Prior to me being able to respond with the findings of my research he had filed this complaint. I have since spoke to the complainant and have agreed to refund the portion of his deposit that was withheld for August rent in the amount of $1015. He has agreed to this and will be by later today to pick up this refund. Please let me know if there is any further response or info needed.
Respectfully,
Camden Sc***
Co-Owner/Manager
Koetje Property Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely