360 Smart Car

Complaint: [redacted]
I am rejecting this response because: 
The Business is stating the damage didn't occur while the truck was in the possession, I have photo documentation that is time stamped of the truck before I traded it in and I can take new photos of the truck showing the damage done.
Regards,
[redacted]

To whom it may concern: Ms. [redacted]s did in deed purchase a vehicle from us on or around July 19th. Through the verification process at our lending partners, some information on her credit application was unable to be verified. This conflict created a breach of contract and we the original terms of...

the deal were not able to be honored. Ms. [redacted]s did indeed bring the vehicle back, she was given other options to vehicles that would fit her budget with the verified information, which she declined. Ms. [redacted]s was given all of her down payment back, as well as reimbursement check for some money she spent on the vehicle for an oil change and detail. She was not reimbursed for her insurance as she also was not charged for any usage or miles put on the vehicle. If Ms. [redacted]s will accept a more affordable vehicle in line with her verifiable income and credit profile we have options for her to resolve her transportation needs.  If you should need any additional information please feel free to reach out to me directly. Thanks         [redacted] Chief Operating Officer [redacted]

Complaint ID: [redacted]To whom it may concern: Mr. [redacted] did indeed purchase a vehicle from 360 Smart Car, his trade in was a [redacted]. In the underwriting process the lender discovered discrepancies in his information provided in his credit application through the verification...

process. Mr. [redacted] is asking for a settlement beyond the realm of possibility, especially after he already accepted a settlement. Mr. [redacted] vehicle trade in, [redacted] by his own admission is worth less than $1,275 in total value. Mr. [redacted] alleged the rear bumper and taillight became damaged while the vehicle was in our possession. 360 Smart Car was unable to confirm or deny such allegations. In an effort to provide good customer service we reached a settlement that both parties where comfortable with and gave Mr. [redacted] a check. 360 Smart Car wishes Mr. [redacted] the best of luck on all of his future endeavors. His patronage is still valued and we are saddened that he holds us in ill regard, even after we paid him over 50% of his perceived value of his truck on of goodwill. At this time our official position is that 360 Smart Car has done no wrong doing and that we can pay an customer seeking an absurd frivolous settlement.Sincerely, [redacted]  Managing Partner  360 Smart Car, INC

The dealership and I resolved claim ID [redacted]. This case can be closed.  [redacted]