360 Wireless

From:
Wireless Sent: Tuesday, June 27, 11:AM Subject: Reference ID ***Hello Our Response to the complaint The complaint is referencing the use of the website usell.com were people sale their phones through the website and we are a buyerThis particular item was sent as good when it did not chargeDuring this process we have to send a requote offer, which the site generates different emails for thatThe customer gets to decide to accept the requote or to reject itThis customer actually rejected the requote which we sent their phone back to them, which they have actually received alreadyThe tracking the number for the phone being sent back is ***If the customer has any other questions we would be happy to answer them, how ever the exact item they sent in has been sent back to them and we did cover shipping both ways

From: [redacted]  Sent: Monday, June 26, 2017 12:34 PMSubject: [redacted]The company sent my phone back but before I sent it I could plug it in to charge and now I cant. They are saying it came damaged but I had charged and used it prior to shutting it off and send it to them.[redacted]