Your course was being paid for via loan option through Tuition Options360training.com has cancelled the balance owed on the loan, in the amount referenced, as requestedWe apologize for your experience and sincerely wish you well in your future learning journeyThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] , 360training is working to resolve the reinstatement of your transcript and related course certificates in your account with usWe expect that to be completed no later than June 18thIn the meantime, I am attaching here the course completion certificates you have requestedWe sincerely apologize for the inconvenience, and hope that this resolves your complaint in a satisfactory way.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I actually had originally asked for a refund in the form of a checkOne never cameAfter several months, I contacted the Revdex.com to let them know the issue had not been resolvedThen, I heard from "supposedly" a employee who said they couldn't do a check and asked for my credit card information so a credit could be processedThat did not happenOut of the blue, I heard from a Training customer service person saying they needed my credit card information for a refund????!!!! She did give me all her contact information so Id know she was actually with Nonetheless, this is indicative of the way this company does businessNo wonder I had issues the entire time I tried to take one of their classesIt just continues to be more of the sameI'll be surprised if I EVER get a refund Regards, [redacted] ***
[redacted] ***, 360training.com issued a full refund to you on March 20, Due to regulatory constraints with The Texas Real Estate Commission we were not approved to offer the Law of Agency course for credit after February 17th All students enrolled in this course were sent the email below and enrolled in another schools' course which would be accepted for credit by The Texas Real Estate Commission We apologize that you were not granted a full refund upon your first request but that refund has now been processed."You recently enrolled in a Texas Prelicense Package with 360training.com Unfortunately, this package did not include three required courses, Principles I, Principles II, and Law of Agency which are currently being reviewed by the Texas Real Estate Commission and not available through 360training.com We deeply apologize for this inconvenience andwe are proactively taking steps to rectify the situation You will shortly be receiving login information for the Principles I, Principles II and Law of Agency courses with a different provider which will be accepted by TREC We have enrolled you in those three courses at no additional cost You will need to go in to each course where there will be a PDF ofthe book available for download Please consider this your textbook and read through it When you are ready you will need to log back into that system and complete a pre-test and a final exam for the courses (passing both with a 70% or better) to receive your valid completion certificate Upon passing the exams you will be issued a valid certificate which can be presented to TREC for credit Please accept our sincere apologies for this issueAs a way of showing our regret for the inconvenience we would like to offer you a hour MCE package to be used for your 2nd year renewal as a licensed agent in Texas When you are ready to take the hour MCE package simply call us at ###-###-#### to enroll at no charge.If you have any questions regarding your Principles I and II or Law of Agency courses please feel free to call us at ###-###-####."Thank you[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,*** [redacted] ***
Complaint: [redacted] I am rejecting this response because:The information contained is not accurate The requirement from the state is that the student spend hours on the course There are no timers required at all I just finished a course in hours and passed all the tests and final exam with no timer.Again there is no requirement from the State of [redacted] that there be a timer in placeThe timers you have in place make your product cumbersome and not user friendly I was also told the business was rolling out a new "platform" presumably because the current product is inferior Regards, [redacted]
[redacted] , your card was issued and mailed on 3/3/ Reprint was issued and overnighted on 3/13/via UPS Tracking information is provided in the attached pdf fileWe trust this satisfactorily closes your concern and we apologize for our mistakes along the way
[redacted] 's DOL card was mailed to the address below on 2/27/A soft copy of the card is attached.Name: [redacted] Username: [redacted] Mailing Address: [redacted] **Completion Date: 12/24/2014Card Mailed: 2/27/
Attached is a receipt for processing the requested credit to the credit card provided. We believe this credit was issued as requested and resolves the case. Ms. ***, we sincerely apologize for the inconvenience you experienced and assure you this is not standard course of business for 360training.com. [redacted]
To whom it may concern I received the card I was looking for in the mail todayIt was sent overnight mailThank you for taking time to contact the company and for helping to resolve this issueVery much appreciated [redacted] Sent from my iPad
We have been trying to reach Ms [redacted] to obtain a credit card # on which to process her refund, and are still not as of this time in contact with herOnce we know what account to process the refund on, we will do so and I will file response to the complaint Thank you [redacted] , Product Development & Compliance [redacted] Phone: ###-###-#### | Mobile: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want a refund at this point Regards, [redacted]
[redacted] ’s card was sent out via overnight mail Tracking number [redacted] **
Your course was being paid for via loan option through Tuition Options360training.com has cancelled the balance owed on the loan, in the amount referenced, as requestedWe apologize for your experience and sincerely wish you well in your future learning journeyThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] , 360training is working to resolve the reinstatement of your transcript and related course certificates in your account with usWe expect that to be completed no later than June 18thIn the meantime, I am attaching here the course completion certificates you have requestedWe sincerely apologize for the inconvenience, and hope that this resolves your complaint in a satisfactory way.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I actually had originally asked for a refund in the form of a checkOne never cameAfter several months, I contacted the Revdex.com to let them know the issue had not been resolvedThen, I heard from "supposedly" a employee who said they couldn't do a check and asked for my credit card information so a credit could be processedThat did not happenOut of the blue, I heard from a Training customer service person saying they needed my credit card information for a refund????!!!! She did give me all her contact information so Id know she was actually with Nonetheless, this is indicative of the way this company does businessNo wonder I had issues the entire time I tried to take one of their classesIt just continues to be more of the sameI'll be surprised if I EVER get a refund Regards, [redacted] ***
[redacted] ***, 360training.com issued a full refund to you on March 20, Due to regulatory constraints with The Texas Real Estate Commission we were not approved to offer the Law of Agency course for credit after February 17th All students enrolled in this course were sent the email below and enrolled in another schools' course which would be accepted for credit by The Texas Real Estate Commission We apologize that you were not granted a full refund upon your first request but that refund has now been processed."You recently enrolled in a Texas Prelicense Package with 360training.com Unfortunately, this package did not include three required courses, Principles I, Principles II, and Law of Agency which are currently being reviewed by the Texas Real Estate Commission and not available through 360training.com We deeply apologize for this inconvenience andwe are proactively taking steps to rectify the situation You will shortly be receiving login information for the Principles I, Principles II and Law of Agency courses with a different provider which will be accepted by TREC We have enrolled you in those three courses at no additional cost You will need to go in to each course where there will be a PDF ofthe book available for download Please consider this your textbook and read through it When you are ready you will need to log back into that system and complete a pre-test and a final exam for the courses (passing both with a 70% or better) to receive your valid completion certificate Upon passing the exams you will be issued a valid certificate which can be presented to TREC for credit Please accept our sincere apologies for this issueAs a way of showing our regret for the inconvenience we would like to offer you a hour MCE package to be used for your 2nd year renewal as a licensed agent in Texas When you are ready to take the hour MCE package simply call us at ###-###-#### to enroll at no charge.If you have any questions regarding your Principles I and II or Law of Agency courses please feel free to call us at ###-###-####."Thank you[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,*** [redacted] ***
Complaint: [redacted] I am rejecting this response because:The information contained is not accurate The requirement from the state is that the student spend hours on the course There are no timers required at all I just finished a course in hours and passed all the tests and final exam with no timer.Again there is no requirement from the State of [redacted] that there be a timer in placeThe timers you have in place make your product cumbersome and not user friendly I was also told the business was rolling out a new "platform" presumably because the current product is inferior Regards, [redacted]
[redacted] , your card was issued and mailed on 3/3/ Reprint was issued and overnighted on 3/13/via UPS Tracking information is provided in the attached pdf fileWe trust this satisfactorily closes your concern and we apologize for our mistakes along the way
[redacted] 's DOL card was mailed to the address below on 2/27/A soft copy of the card is attached.Name: [redacted] Username: [redacted] Mailing Address: [redacted] **Completion Date: 12/24/2014Card Mailed: 2/27/
Attached is a receipt for processing the requested credit to the credit card provided. We believe this credit was issued as requested and resolves the case. Ms. ***, we sincerely apologize for the inconvenience you experienced and assure you this is not standard course of business for 360training.com. [redacted]
To whom it may concern I received the card I was looking for in the mail todayIt was sent overnight mailThank you for taking time to contact the company and for helping to resolve this issueVery much appreciated [redacted] Sent from my iPad
We have been trying to reach Ms [redacted] to obtain a credit card # on which to process her refund, and are still not as of this time in contact with herOnce we know what account to process the refund on, we will do so and I will file response to the complaint Thank you [redacted] , Product Development & Compliance [redacted] Phone: ###-###-#### | Mobile: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want a refund at this point Regards, [redacted]