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37 Pawn & Gun

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37 Pawn & Gun Reviews (13)

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User Reviewer9941102 time 27.07.2018

Complaint: ********
I am rejecting this response because: I have contracts before said contract was signed and that home sat out there because it was ordered for someone else, it didnt even have the correct colirs i wantedThe home was sold to someone else, and when that home came in there was not a foundation poured yet, it was poured after that home was soldHe also told me i couldnt have a bigger home because it wasnt allowed on that lot, that was a lie i went myself and inquired about it and I could have a larger home and he said oh i didnt know, and then called in one of the M***** brothers to ask if it was possible to make the foundation larger Mr? M***** said yesI informed Paul that I needed a handicap shower installed and he assured me everything would be as I needed and likedI have a witness about the home choices he said we could have a smaller home and then switch it out in a couple years down the road, i cant do that, my health wont allow me to.? When we first applied for the loan he said we couldnt have the bigger home because of the financing, but then told me that we could and to keep trying other banksI didnt have any of these problems when I bought my first home with my ex husband.?
Sincerely,
******* *******


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User Reviewer9935417 time 18.07.2018

Complaint: ********I am rejecting this response because: I have documentation that proves that the air conditioner was to be installed by Hathaways? Also I have all documentation that proves they altered my original home planThere are still several things that need to be completedI will fax all documentation if requestedAlso, Hathaways did put a no contact order on meAlso, they have not responded to my requests for a yearThey never told me they were going to complete the work as well.? Sincerely,**** ******


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User Reviewer9889784 time 16.07.2018

Subject: Resolved Hi just wanted to let you know that my complaint with Hathaway Homes in St Anthony Idaho has been resolved with the business owner. Thanks for your help[redacted]Sent from my iPhone


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User Reviewer9890938 time 13.07.2018

We have been back numerous times to take care of service issues.. This home was installed in a manufactured home park without a foundation. Customer is complaining that the home shakes when her washing machine spins..We have set the home to State specs and installed tie downs..Most homes will have...

movement around the spinning of a washer.  She could move the home onto a permanent cement foundation but even this would not stop all movement in her home.Tell us why here...


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User Reviewer9889992 time 13.07.2018

Customer purchased a land/home from Hathaways..I notified the [redacted] about time frame for completion..I offered many things including land purchase and home and infrastructure as well as utility hookups..Down payment will not be returned if they choose to cancel.


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User Reviewer9853088 time 10.07.2018

We sent [redacted] to this home twice, and no one answered the door.  We have also has another contractor there several times to address the issues that were Hathaway Homes responsibility.  The closets were built by the factory not Hathaway Homes Group, so it is the factories warranty that...

is responsible for the repairs.  The factory has been contacted to let them know that this needs to be addressed.  [redacted] hired a [redacted] contractor to fix the ceiling and we agreed to pay the invoice.  In the correspondence [redacted] sent to [redacted], she stated the home had been rented.  This may effect the factory warranty.


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User Reviewer9874342 time 08.07.2018

We have had contractors out to their home working on getting all the issues fixed.  We will be sending another one out next week.  I have been in contact with Mrs. [redacted] to keep her up to date with the scheduled time of the contractors coming.


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User Reviewer9884402 time 05.07.2018

Greg cannot recall being contacted by the [redacted].  We do have them on the call back list now that we are aware, and will definitely get to their home for the necessary adjustments and repairs.


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User Reviewer9874530 time 02.07.2018

Complaint: [redacted]
I am rejecting this response because:Mr Hathaway is well aware that after I viewed the model on his lot, it was too large for my needs.  I subsequently ordered a smaller model.  It was to have been ordered at the plant in its entirety on May 11, 2017.  It was "guaranteed" according to Hathaway to be completed (at the factory) 120 days from order.  This would have been on or about 9/11/2017.  We worked with Greg M[redacted] (manager) at Hathaway all summer long preparing a foundation for the smaller model (for which HATHAWAY sent the plans).  On September 29th, I found out (while researching specifications for the furnace) that Hathaway had not even finished the order NOR sent the deposit for the plans.  He has had my $30,000 since March 11, 2017, and has produced NOTHING!  I would like immediate return of my $30,000 which is supposed to have been held in an escrow account.  No home has been ordered.  No home has been built.  No home has been delivered.  I would like immediate return of my $30,000.
Sincerely,
[redacted]


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User Reviewer9887199 time 29.06.2018

Complaint: [redacted]I am rejecting this response because:  The response from Paul H[redacted] with Hathaway Homes Group is not accurate.  According to information received from the manufacturer, the home is NOT in the process of being built as indicated in the response from Hathaway Homes Group.  Champion Home Builders (the manufacturer), has stated that the home will go into production on January 20, 2016. Both Hathaway Homes Group and Champion Home Builders have provided multiple  "scheduled production dates" beginning on November 15, 2016 all of which have not occurred.Sincerely,[redacted]


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User Reviewer9878337 time 26.06.2018

On our "Notice of Things To Do and Responsibilities of Purchaser" agreement, line 22 states:  As purchaser, you are responsible to notify Hathaway Homes Group for all callback repairs to fix tape and texture cracks with in 12 months of occupancy.
If we would have known they were having issues...

with their home settling causing cracks, we would have already sent someone to fix it.  We have no other way of knowing when customers have problems.


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User Reviewer9864246 time 22.06.2018

[redacted] purchased a home and land..I ordered a home and it sat on Hathaway Homes lot for 9 months waiting for [redacted] to get Loan finalized..Part of the agreement was to put in a foundation ..A foundation was installed by A cement contractor and Hathaway Homes paid the...

invoice.  I have a contract signed and the home ordered is the same size as the foundation..It was after the home was ordered and sat at Hathaway lot that [redacted] wished she had ordered a larger home.  [redacted] told me several months ago that she was waiting for [redacted] to get his legal documents finalized . She said that as soon as his documents were finalized that she would be in .  I am willing and ready to help get her into a home! Tell us why here...


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User Reviewer9692204 time 03.06.2018

Our company will refund the total purchase of 34.95 upon receipt of the returned merchandise.


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