3A Automotive Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and I would like to speak to the owner but was told to contact Revdex.com rather than the owner.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as we are able to come to an agreement.Regards,[redacted]

Hello, I'm very sorry to hear that situation was not resolved.  I have tried to contact Mr. [redacted] to go over this complaint on Friday, August 27. I left a voice message as well as an email to the address he provided on this Revdex.com report. Today I tried to email him again. I am going to be out of...

the office this week until after Labor Day. I do want to discuss this issue with Mr. [redacted] personally before I make a decision on how to handle this situation amicably.Sincerely,[redacted]President

Hello,
 
I'm confused on what is being asked to be refunded. On this particular invoice there were no charges to the customer. Did she buy her own part that she was not able to return? I'm just no seeing in our records that she paid in advance for parts that were not put on her...

car. I'm checking with my staff to find out more info but if this is the case I am totally willing to give the customer the money back that she paid us for the parts. If she bought the parts somewhere else then she would need to go back to where she purchased them and we may be able to help her with that depending on where they were purchased. 
Thank you,
Jimmy A[redacted]

Hello, I'm very sorry to hear that situation was not resolved.  I have tried to contact Mr. [redacted] to go over this complaint on Friday, August 27. I left a voice message as well as an email to the address he provided on this Revdex.com report. Today I tried to email him again. I am going to be out of...

the office this week until after Labor Day. I do want to discuss this issue with Mr. [redacted] personally before I make a decision on how to handle this situation amicably.Sincerely,[redacted]President

What's good about 3A is that they are very consistant. I've been coming here for 30 years and they've been doing consistently good job every time and I recommend this place to just about anybody.

I have reviewed the response made by the business in reference to complaint ID [redacted], and I would like to speak to the owner but was told to contact Revdex.com rather than the owner.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as we are able to come to an agreement.Regards,[redacted]

Hello sir,
Please accept my apology and be assured we do take your privacy very seriously. I can assure you that nobody at 3A is trying to upset you or pressure you into coming back to our company. There is an issue with our database software that we are working out with that...

company.I will promise that you will not get any further phone calls from 3A.
I can't promise that you won't get some sort of mail from us. If you have a mailbox on a USPS carrier route then you may get promotional pieces that are not directly addressed to you. There is nothing that I can do about that. You may want to contact the USPS and ask them how you can get off of the "EDDM" (Every Door Direct Mail). 
Sincerely,
Jimmy A[redacted]

Review: I have a 2000 Volvo v70xc and my ETS light was coming on intermittent and starting rough. I took the car to 3A Automotive Service which is a [redacted] approved repair shop on 8/19/2015. I had the car towed in even though it ran. The tow truck driver drove the car on to the tow truck. I received a call that the coils were bad on the car and that all 5 needed to be replaced. I was working with a service writer by the name of Brent. 3A Automotive service replaced all the coils which cost roughly 800.00. I got the car back and in ran and started the first day I had the car back. When I went to got to work the next day the same issue had accrued hard to start and ETS light came on "Electronic Throttle Sensor". I drove to work after getting it started. I left work at 11:30 that day and same issue which was Friday the 21st, I proceeded to call the repair shop and they told me they were closed on Saturday and they were not sure if they could look at it that Friday so bring in on Monday 8/24/2015. over the weekend 8/22-8/23 I had nothing but starting issues and ETS light had been on the whole time So still same issues after I had spent 800.00 on coils to be replaced, When I brought the car in on 8/24 they called me later in the day telling me they hooked up fuel PSI gages and that it was reading low PSI and I have a bad fuel pump which is causing the hard start ETS light to come on. I asked [redacted] the Manager why did they hook up fuel PSI gage when I brought in the first time, the only answer she could give me was they didn't need to it was running fine after they replaced the coils. I was told I had a miss fire in cylinder 3, which was told all coils needed to be replaced. After still having issues after the repairs [redacted] proceeded to tell me that I was told before the repair that 1 coil was bad and the rest were preventative repair incase they go bad. I wasn't told that I was told by [redacted] the service writer they all needed to be replaced because all bad. 3A Automotive service I feel drop the ball on the diagnostics, as I have the same problem after the repair. They stated the old parts were kept for 24 hours then thrown away, however I called back in less than 24hrs telling them I still have a problem yet they still threw old parts away. I tried working with the repair shop but they feel they took care of my problem, which they did not. I was told by the Manager [redacted] that the owner would call me on the 23rd which I never received a call. When the car first went in to the repair shop with issues of hard start and ETS they didn't hook up any fuel gages, but when I bring it back with same problem that's when they hook up gages and tell me fuel pump a 1200-1500 dollar repair. I was a Volvo Technician for many years and top 3% in the nation for 2 years in a row and I know this car was miss diagnosed as same issues after an 800.00 bill. I know if a car came to me with starting issues and runs rough at start First things you would check is if the car has spark and fuel flow and they didn't even look at the fuel PSI till after they did the coils and said that would fix the whole problem.Desired Settlement: I would like a complete refund or put the 800.00 toward the real problem which they say is the fuel pump.

Business

Response:

Hello, I'm very sorry to hear that situation was not resolved. I have tried to contact Mr. [redacted] to go over this complaint on Friday, August 27. I left a voice message as well as an email to the address he provided on this Revdex.com report. Today I tried to email him again. I am going to be out of the office this week until after Labor Day. I do want to discuss this issue with Mr. [redacted] personally before I make a decision on how to handle this situation amicably.Sincerely,[redacted]President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I would like to speak to the owner but was told to contact Revdex.com rather than the owner. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as we are able to come to an agreement.Regards,[redacted]

I have had spark plug sevice with this shop about two years ago, they replaced them at 90k. It prematurely went bad. nothing is wrong with the car. Since two years ago found a more reputable shop.

Review: I have taken my vehicle to this establishment for repair many times. But the last couple of times has not been satisfactory. I have been there around four times and the third time I was told that I needed a part that needed to be ordered and I paid for but I would need to come back for the installation. I then return on the fourth appointment to have the part installed along with oil change. But then I get a call a few days later saying that I had a hole in the transmission and would cost over two thousand dollars! Well since I did not have a spare two grand and they were not willing to work with me, no repairs were done. I was told the Monday after new years that I needed to come and get the car from their property. Their shuttle picked me up from work and took me to go and get it. I continuously asked was it drivable and was told, since I drove it in then I should be able to drive it out. I made it less than two miles down the road before it stalled on me in the pouring rain. I then had to wait almost two hours for the tow truck. When it could have been avoided if they had just told me the simple truth that it was not safe or reliable to drive. But overall, I think that the part I paid for and went back for an installation that never happened should be reimbursed.Desired Settlement: Refund

Business

Response:

Hello, I'm confused on what is being asked to be refunded. On this particular invoice there were no charges to the customer. Did she buy her own part that she was not able to return? I'm just no seeing in our records that she paid in advance for parts that were not put on her car. I'm checking with my staff to find out more info but if this is the case I am totally willing to give the customer the money back that she paid us for the parts. If she bought the parts somewhere else then she would need to go back to where she purchased them and we may be able to help her with that depending on where they were purchased. Thank you,Jimmy A[redacted]