3A Automotive

Initial Business Response / [redacted] (1000, 13, 2016/05/02) */ This is in response to [redacted] comment Ms [redacted] did notify us that she wanted her money back in return and we told her that the check would be returned back to her within 3-business daysShe also signed a non-refundable approval to hold the vehicle but in return we did, give her her money back, as well as other paperwork so her signature is on file, which she was shown March 21, 2016.The complaint was submitted after the situation had been resolvedMs [redacted] had been to 3A Automotive on March 19, and had spoken with [redacted] regarding this situation...and she had been informed that she would receive the check the following weekThe check was given to her on Monday, March 21, In return that day, she did post an apology letter to our website as well as sending an apology to our company email Sincerely, Management

Initial Business Response /* (1000, 13, 2016/05/02) */
This is in response to [redacted] comment Ms. [redacted] did notify us that she wanted her money back in return and we told her that the
check would be returned back to her within 3-7 business days. She also signed a non-refundable approval...

to hold the vehicle but in return we did, give her her money back, as well as other paperwork so her signature is on file, which she was shown March 21, 2016.The complaint was submitted after the situation had been resolved. Ms. [redacted] had been to 3A Automotive on March 19, 2016 and had spoken with [redacted] regarding this situation...and she had been informed that she would receive the check the following week. The check was given to her on Monday, March 21, 2016. In return that day, she did post an apology letter to our website as well as sending an apology to our company email.
Sincerely,
Management