3BGifts.Com

To whom this may concern:Our records show that this customer placed one order with our company, Order # [redacted] on 12-18-We show that customer was contacted on 12-30-advising that items where out of stock and should be available to ship mid-JanuaryCustomer advised us to proceed shipping items that were available and ship back-ordered items mid-January when they arriveOn 12-31-customer was advised that the items that where on back-order are no longer available from our supplierOn 1-1-customer advised us to proceed shipping the items available and refund items that are no longer availableOn 1-1-16, we shipped customer the items and refunded him for the unavailable itemsOur records show that customer's order was delivered on 1-6-Thank you

Letter from consumer, [redacted] , stating the complaint has been satisfactorily resolved

To whom it may concern:Regarding Order # [redacted] - customer was notified on several occasions that one item on her order was on back-order and not available to shipCustomer advised us to ship entire order once item on back-order was availableWe once again contacted customer on 7-14-and offered canceling her order and refunding her payment since item was still on back-orderCustomer advised us not to cancel her order but proceed shipping once order is availableWe will ship her order entirely as soon as back-order item is received which should be in one to two weeksThank you

To whom it may concern:Regarding Order # *** - customer was notified on several occasions that one item on her order was on back-order and not available to shipCustomer advised us to ship entire order once item on back-order was availableWe once again contacted customer on 7-14-and
offered canceling her order and refunding her payment since item was still on back-orderCustomer advised us not to cancel her order but proceed shipping once order is availableWe will ship her order entirely as soon as back-order item is received which should be in one to two weeksThank you

To whom it may concern:Regarding Order # [redacted] - customer was notified on several occasions that one item on her order was on back-order and not available to ship. Customer advised us to ship entire order once item on back-order was available. We once again contacted customer on 7-14-15 and offered...

canceling her order and refunding her payment since item was still on back-order. Customer advised us not to cancel her order but proceed shipping once order is available. We will ship her order entirely as soon as back-order item is received which should be in one to two weeks. Thank you.

To whom this may concern:Our records show that this customer placed one order with our company, Order # [redacted] on 12-18-15. We show that customer was contacted on 12-30-15 advising that 2 items where out of stock and should be available to ship mid-January. Customer advised us to proceed shipping...

items that were available and ship back-ordered items mid-January when they arrive. On 12-31-15 customer was advised that the 2 items that where on back-order are no longer available from our supplier. On 1-1-16 customer advised us to proceed shipping the 2 items available and refund items that are no longer available. On 1-1-16, we shipped customer the 2 items and refunded him for the 2 unavailable items. Our records show that customer's order was delivered on 1-6-16. Thank you.

Dear Representative of Revdex.com, We are responding to Complaint ID [redacted]. Below is the response regarding this customer's order:
Order was placed...

on 12-2-13 for three boxes of Christmas Cards and one box of All Occasion Cards totaling $48.32. Customer called and emailed regarding the order. We contacted customer stating that the box of All Occasion Cards was out of stock and not available to ship at this time and asked how he would like to proceed with his order. Customer advised us to proceed shipping the 3 boxes of cards and delete the All Occasion Cards from his order and refund him. We adjusted and shipped his order as he requested. Total order amount $35.58. On 12-21-13 customer emailed saying he received his order on 12-20-13 and thanked us for the order.
Thank you,
3BGifts.com

Letter from consumer, [redacted], stating the complaint has been satisfactorily resolved.

Review: I placed an order for merchandise from 3B Gifts. There was a disrepency with my mailing address. I went on line to correct my address and the original order was placed again which made a double order. I recieved only one order but my credit card was debited twice. I was corresponding with the company via e-mail trying to resolve the issue. I told them I could fax a copy of the two transactions from my bank statement. They stopped corresponding with me and will not return my phone calls. I told them all I wanted was the the 2nd order I paid for. But now I want a refund of $[redacted].Desired Settlement: I would have like to have settled this issue with the company and not have to report them to the Revdex.com.

Review: I placed a order #[redacted] on april 27,2015 and still havent received it eventhough I have sent many request on the status and everytime I am told its going to be shipped by the end of that week or next week but it never happens.Desired Settlement: I would like to finally receive my merchandise under order #[redacted]

Business

Response:

To whom it may concern:Regarding Order # [redacted] - customer was notified on several occasions that one item on her order was on back-order and not available to ship. Customer advised us to ship entire order once item on back-order was available. We once again contacted customer on 7-14-15 and offered canceling her order and refunding her payment since item was still on back-order. Customer advised us not to cancel her order but proceed shipping once order is available. We will ship her order entirely as soon as back-order item is received which should be in one to two weeks. Thank you.

Review: On December 2, 2013, I ordered four boxes of Christmas Cards from 3BGifts.Com, totaling $48.32. To date, I have not receive any mdse from this firm or an explanation for delay of the shipment.My Order Number: [redacted]. Starting on December 7, 2013 to the present, I sent emails inquiring of my order status. In addition, I telephoned and left messages for someone to call me. To date, all my numerous emails and telephones calls were ignored. I purchased mdse from this firm via my credit card. I suspect that I was scammed by this firm. I thought I was dealing with a reputable online retailer. I am on a fixed income and cannot afford to be exploited.Desired Settlement: I would like for someone at this firm to contact me to advise me of the status of my order. There are only 8 days before Christmas. To receive the Christmas Card in another two weeks will be too late to send to someone. I regret filing this complaint against this firm, but the firm failed to respond to any of my numerous inquiries regarding the status of my order.If the firm does not intend to send me the mdse ordered, please issue a refund to my credit card.

Consumer

Response:

Letter from consumer, [redacted], stating the complaint has been satisfactorily resolved.

Business

Response:

Dear Representative of Revdex.com, We are responding to Complaint ID [redacted]. Below is the response regarding this customer's order:

Order was placed on 12-2-13 for three boxes of Christmas Cards and one box of All Occasion Cards totaling $48.32. Customer called and emailed regarding the order. We contacted customer stating that the box of All Occasion Cards was out of stock and not available to ship at this time and asked how he would like to proceed with his order. Customer advised us to proceed shipping the 3 boxes of cards and delete the All Occasion Cards from his order and refund him. We adjusted and shipped his order as he requested. Total order amount $35.58. On 12-21-13 customer emailed saying he received his order on 12-20-13 and thanked us for the order.

Thank you,

3BGifts.com

Review: I completed a order on 10/03/2014 with 3bgifts. My confirmation of payment was received and it said my order would ship within 3-5 days. On the 7th day I contacted the company and I received a voicemail. I sent them a email from my account no response. On 10/10/14 I called the company and received a voicemail again and advised them I would be filing a complaint with the Revdex.com. I also sent them a email from my personal email address advising them that I would be filing a complaint.Desired Settlement: I want status update and the products I ordered.