3C's Redefined Residential & Commercial Cleaning Reviews (1)
I contacted [redacted] to inquire about her services to deep clean a vacant residence. I was told that her cleaning services involved "top to bottom" cleaning from the ceiling fans to the baseboards, doors, inside and outside all kitchen and bath cabinets and floors. I asked about carpet cleaning and agreed to let the shampoo the carpet for an additional fee. They were to perform the service on July 25 at 1:00 and was told it would take approximately 4 hours. Since I live in Fort Worth and the house is in Tyler, I arranged for someone to allow them access to the house. It was not until Friday July 26 that I had an opportunity to inspect the completed job and I found the following:
1.) The dirty water from the carpet cleaner had been dumped into the kitchen sink, stopped up the drain and left as-is. My attempts to unstop the drain were unsuccessful. I have photos to verify.
2.) The entire kitchen floor had debris as though it had not been swept. I have photos to verify
3.) The interior of the kitchen cabinets had not been cleaned. Food, dirt, dead bugs and roach powder still remained. I have photos to verify
4.) The shower walls had a soapy residue from not properly wiping after cleaning. I have photos to verify
5.) All of the mini-blinds in the house had been pulled up and left up. Three of them had been pulled off the window and were left as-is. I have photos to verify.
After texting [redacted] about the problem and providing photos, a man claiming to be the manager of the business called me and offered to meet me at the house the next day at 11:00. He said he would see if he could fixe the sink. A few hours later [redacted] called me and disputed my claims saying that "her girl" had been with her for years and never had a single complaint. She acknowledge the dirty water in the sink but only offered to pay for "Liquid Drano", saying that no one in their business was qualified to unclog a drain. She then asked me how much credit was I looking to get back and I told her that I'd have to hire a plumber to unstop the drain and another cleaning company to clean what her person didn't clean. I was asking for a full refund. She then began arguing that her person was there four hours and continued disputing my claims. I told here that I would be disputing the charge on my Visa and filing complaints and hung up.
3C's Redefined Residential & Commercial Cleaning Rating
Description: HOUSE CLEANING
Address: 1015 Westminster Ln, Mansfield, Texas, United States, 76063-2561
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