3D Auto

I am responding to a complaint against meComplaint *** On 2/5/*** *** had her Chevrolet Malibu towed to a garage that I use to do side work on peoples vehiclesHer complaint was that the vehicle was hard to steerI determined that the problem was both of the power
steering lines had been damaged due to a failure of an exhaust hanger which had broken and the exhust pipe landed on the lines causing, over time, the lines to puncture
I told Ms*** that I would replace the pressure line and repair the return line, due to the fact that the return line is very expensive and doesnt hold as high a pressure than the pressure lineI was trying to save her money because she stated that she didnt have alot of money to dump into her carUpon completion of the job, I told her that the repair on the return line may or may not hold and she may need it replaced if it doesnt holdIt is also stated on her receiptIt is also stated that the pump may need replaced in the future due to the extra strain on it during the use of her vehicle while it was out of fluidThis is all stated on her receiptOn her receipt it is also stated that "Customer agrees that all work performed on this vehicle to their satisfaction"
I recieved a call from Ms*** the following day stating that her steering was hard to steer again, and I then told her that the repair probably didnt hold and that she would need the return line replacedI offered to replace the return line at no labor chargeI ordered the return line on 2/14/and let her know I ordered it and was told 4-days for deliveryShe continuously was calling and asking where the line was, even the day after I ordered itI told her I would let her know as soon as I recieved itApparently that wasnt good enough for her as she continued to harass me every day about the location of the lineShe said that she wanted a full refund because she thought I was lying about ordering the lineI told her she was not due a refund based on her angerI dont refund money to people because of their personalityI told her that if she was not happy about waiting for the line to arrive then please take the vehicle elsewhereI recieved the line on 2/24/and informed her of it, and she told me that she had taken somewhere else to have replacedI ask her to reimburse me for the cost of the line which was She told me to stick the line up my XXXXI have all contact/text information saved to prove her vulgarity, unwillingness to work this out and childish behaviorI also have a copy of the receipt that states the customer is satisfied that all work performed was to their satisfactionTherefore I am asking for the cost of the Line I paid for, and no judgement be made against me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I attached text messages from the mechanicOn feb 14, he text me saying he ordered line, and it was going take 4-days, On feb 19, I text him saying whats the status of the line and he said he was still waiting for itI asked him to track package on feb 20, and he said he was busyI text him back saying if it don't get there by Saturday I want my money backSaturday would have been days waiting so farOn feb 24, days later he texted me saying my line finally arrivedif It was shipped on feb 19, why didn't he text me that day saying it arrived. I also wanted to include he told me to take my car somewhere else way before the part came, which I did
On the receipt the mechanic provided it shows he paid $for the part, but he is charging me $107.15, hes overcharging me for this part and tying to make an extra profit off meI don't think that's right at allAlso the mechanic did not provide tracking info on the receiptthis part was ordered through Ebay and was shipped out by UPSTracking info is: *** and was ordered on feb 19, and shipped on feb 24, which is the same day he texted me saying it arrivedI think the mechanic did not want to do the work on my car which was covered under warranty, and made up an excuse by not ordering the part at the time he said he did
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I AM RESPONDING TO THE BUSINESS RESPONSE TO MY COMPLAINT.  WANT TO FIRST SAY I HAVE A IMPALA, NOT A MALIBU.  I WANT TO SAY THERE IS ALWAYS SOME TYPE OF WARRANTY WHEN YOU REPAIR WORK ON CARS, YOU SHOULD BE ENTITLED TO SOME TYPE OF WARRANTY WHEN IT COMES TO REPAIRS, IF YOU HAVE REPAIRS DONE TO YOUR CAR, AND YOU HAVE THE SAME PROBLEMS WITH YOUR CAR AFTER THE WORK IS DONE UNDER THE WARRANTY TIME YOU SHOULD BE ENTITLED TO HALF YOUR MONEY BACK. THE MECHANIC CHARGED ME $75 TO REPAIR POWER STEERING RETURN LINE ON MY CAR. IF HE REPAIRED THE LINE, THEN WHY WOULD I HAVE THE SAME PROBLEMS IN LESS THEN 24HRS. WHY WOULD I HAVE SAID I  CANNOT AFFORD A RETURN LINE. IF I KNEW THAT WAS NEEDED, I WOULD GO AHEAD WITH REPAIRS, AND NOT GET CHEATED OUT OF MY MONEY, TO HAVE REPAIRS DONE, FOR ME TO HAVE THE SAME PROBLEMS WITH MY CAR, JUST TO KICK OUT EXTRA MONEY FOR THE SAME REPAIRS. THE MECHANIC WAS NOT GOING TO FIX MY RETURN LINE FOR FREE, HE WAS GOING TO CHARGE ME $100 FOR LABOR FOR THE RETURN LINE, AND HE SAID THE RETURN LINE COST $107.15, WHICH WAS NOT THE CASE. I HAVE PROOF THAT HE DID NOT PAY $107.15 FOR THE LINE, AND WAS CHARGING ME MORE MONEY THAT WHAT HE PAID FOR IT. I DID NOT HARASS HIM ABOUT THE RETURN LINE. ON 2/14, HE SAID HE ORDERED AND THAT IT SHOULD TAKE 4-6 DAYS. ON 2/19 I ASKED HIM FOR THE STATUS OF THE RETURN LINE AND HE SAID HE WAS STILL WAITING FOR IT. I HAD TO TEXT HIM BECAUSE HE WAS NOT NOTIFYING ME ABOUT THE PART, A GOOD MECHANIC WILL LET YOU KNOW STATUS ON THEIR PART WITH THEIR CUSTOMER. AND I WAS WAITING PATIENTLY FOR HIS RESPONSE AS I COULD NOT DRIVE MY CAR IN ITS CONDITION. ON 2/20 I ASKED HIM IF HE COULD TRACK PACKAGE TO SEE WHERE IT WAS. HE WAS VERY UNCOOPERATIVE AND SAID HE WAS TOO BUSY TO TRACK A PACKAGE WHICH TOOK 1 MIN TO DO. I HAVE BEEN WAITING 6 DAYS ALREADY FOR THE PART, THIS PART WAS BEING DELIVERED BY UPS. UPS DOES NOT TAKE LONG FOR DELIVERY AND THEY ALWAYS HAVE TRACKING WITH THEIR SHIPMENTS WHERE YOU CAN TRACK THE PACKAGE ONLINE. I WAS VERY UNHAPPY WITH HIS RESPONSE AND TOLD HIM IF I DON'T HEAR ANYTHING BY SATURDAY WHICH WAS IN ANOTHER 2 DAYS THEN I WILL FILE COMPLAINT, AND WANTED HALF MY MONEY BACK WHICH I KICKED OUT FOR REPAIRS.
HE GOT MAD BECAUSE I SAID I WILL FILE COMPLAINT AND TOLD ME TO TAKE MY CAR TO ANOTHER MECHANIC, WHY WOULD YOU SAY SOMETHING LIKE THAT TO A CUSTOMER WHO TOOK HER CAR 30 MILES ACROSS THE CITY TO GET REPAIRED TO HIS SHOP. I COULD HAVE TOKED MY CAR TO SOMEONE LOCAL AND THEY COULD HAVE GOTTEN IT REPAIRED IN A COUPLE OF DAYS, NOT A WHOLE WEEK. BUT YET I TRUSTED HIM WITH MY CAR, AND GOT IT TOWED ALL THE WAY THERE. I WAS WILLING TO PAY WHATEVER IT TOOK TO GET MY CAR REPAIRED THE RIGHT WAY. IF I WAS TRYING TO SAVE MONEY ON MY CAR WITH [redacted] THEN HOW COME I PAID TWICE AS MUCH WITH ANOTHER MECHANIC THEN WHAT IT TOOK WITH [redacted] TO DO IT THE FIRST TIME. AND A RETURN LINE IS NOT EXPENSIVE, I GOT ONE PUT ON MY CAR FOR $40.00. WHEN [redacted] TOLD ME TO TAKE MY CAR TO SOMEONE ELSE THAT'S WHAT I DID, I GOT ANOTHER SHOP TO WORK ON MY CAR, AND THEY TOLD ME WHOEVER WORKED ON MY CAR BEFORE DIDN'T DO A GOOD JOB, THAT'S WHY MY FLUID STARTED TO LEAK AGAIN, BECAUSE THEY DID NOT FIX THE REPAIR LINE, INSTEAD THEY PUT THESE PLASTIC HOLDING TIES TO HOLD UP THE LINE, WHICH WAS VERY NEGLIGENT ON THEIR PART, THEY ALSO DID NOT REASSEMBLE THE PART CORRECTLY CAUSING THE LINE TO POP OFF AND THE STEERING FLUID TO LEAK OUT. THAT WAS WHY MY STEERING WHEEL WAS TIGHTENING UP AGAIN WHICH CAUSED ME UNABLE TO MAKE A TURN. 
AND HE ALSO STATED I WAS SATISFIED WHEN I PICKED UP MY CAR, YES I WAS, AND ANY CUSTOMER WILL BE WHEN THEY FIND OUT THEY CAN DRIVE THEIR CAR AGAIN. I WAS SATISFIED UNTIL THE NEXT MORNING WHEN I WENT INTO MY CAR TO FIND OUT THAT I COULD NOT TURN MY STEERING WHEEL. I ASKED FOR A COPY OF THE RECEIPT WHICH SHOWS THE AMOUNT HE PAID FOR THE RETURN LINE, THE DATE ORDERED, AND SHIPPING INFORMATION. HE FINALLY SENT ME A PICTURE MESSAGE OF HALF THE RECEIPT, I ASKED CAN HE TAKE ANOTHER PICTURE WITH THE WHOLE RECEIPT, AND HE WAS VERY UNCOOPERATIVE. I TOLD HIM EVEN WITH A PICTURE OF THAT HALF RECEIPT I GOT PROOF THAT HE DIDN'T PAY $107.15 FOR THE PART, THE SHIPPING INFORMATION WAS INCORRECT. [redacted] DID NOT ORDER THE PART UNTIL 2/19, THAT'S WHY HE KEPT PROCRASTINATING. AND THAT'S WHY THE PART TOOK SO LONG. HE DIDN'T ORDER UNTIL 2/19, BUT HE SAID HE ORDERED ON 2/14. THE PART WAS SHIPPED ON THE 24TH. HE ORDERED FROM A COMPANY ON EBAY, AND IT WAS SHIPPED OUT BY UPS. HE GOT REALLY ANGRY AND DEFENSIVE AND STARTED SWEARING AT ME AND TOLD ME IT DON'T MATTER HOW MUCH HE PAID FOR THE PART, HE CAN CHARGE ME WHATEVER HE WANTS. 
HE DID NOT KNOW WHAT HE WAS DOING WHEN IT CAME TO REPAIRING MY CAR, HE LYED TO ME ABOUT THE STATUS OF THE PART, AND TRYING TO OVERCHARGE ME ON A PART. I SHOULD GET HALF THE REPAIR COST BACK, AND ALSO THE 107.15 HES ASKING BACK IS NOT THE CASE, BECAUSE THAT IS NOT WHAT HE PAID FOR THE PART. I BELIEVE HE TOOK ADVANTAGE OF ME BECAUSE I WAS A FEMALE WHO HE THOUGHT HE WAS GOING TO GET OVER ON, AND THAT I DIDN'T KNOW NOTHING ABOUT CARS. I'M ACTUALLY BEING REASONABLE. THE AVERAGE PERSON WOULD NOT AFTER ALL THEY WENT THROUGH WITH THEIR CAR. INSTEAD I WILL PAY HIM BACK THE EXACT AMOUNT OF WHAT HE PAID FOR THE PART, AND HE CAN SUBTRACT THAT AMOUNT HALF OF WHAT I PAID FOR THE REPAIRS. HALF THE REPAIRS WILL BE $178. I HAVE PROOF TO  SHOW AND BACK UP EVERYTHING I'M SAYING. I HAVE HAD MY CAR REDONE BY A WELL HIGH RECOMMENDED AUTO REPAIR SHOP, AND HAVE NOT HAD NO PROBLEMS SINCE THEN. 
Regards,
[redacted]

Review: The Mechanic [redacted] supposed to fix my power steering on my car. I took my car to him because I could not drive it. My steering wheel was tightening up on me when I turn it, and need it fixed ASAP. I got triple AAA to drop of 2/5/14 at 3D auto. He told me I needed a new pressure power line installed. Let me also include this was the same mechanic that installed my rack and pinion 6 months ago. When I got a diagnostic check from meineki they told me it was not installed right, and the line was rubbing against my exhaust which caused a hole and caused the fluid to leak. I've contacted the mechanic [redacted] the next day I picked it up. I dropped my car off on 2/5/14 and picked up my car on 2/12/14. it took him a whole week to just get it fixed the total came to 357.05. The very next morning I started to have the same problem with my car, it was less then 24hrs. The steering wheel was tightening up and I could not turn it. Immediately I checked the fluid and it was low. I contacted mechanic, told him the situation, and he told me fluid is suppose to be low, and he had to order a return line. he suppose to fixed all of that at the same time and I shouldn't have had the same problem in less then 24hrs. I missed work for 2 weeks because of this, he told me he was very busy and don't have time, and was very uncooperative. Wasn't answering my calls, messages, last time I talked to him he said he will order part, and he was very busy, a week passed and still no status on nothing. it don't take a week for a part to come, when I finally told him I was very irritated, and becoming impatient he told me to take my car somewhere else, and I told him I wanted my half my money back because he did not repair my car like he was suppose to. that was the last time I talked to him, and he never got back to me about the problem or giving me a refund. I had to pay another mechanic to do the job right. The other mechanic explained to me he did a terrible job with reassembling the parts back on my car, and that caused the fluid to leak. I paid $357.05 for nothing because he did not fix my steering and caused me to not be able to drive, had to miss work for 2 weeks which caused loss of wages. I told him by message I wanted at least half my money back, and never heard from him againDesired Settlement: I will like Revdex.com to help me resolve this matter with 3D auto. I will like a refund of the total price if not all then half the total price paid for repairs. I also want to file complaint against company for their negligence with my car. I also contacted my local attorney general office about this.

Business

Response:

I am responding to a complaint against me. Complaint [redacted] On 2/5/14 [redacted] had her 2000 Chevrolet Malibu towed to a garage that I use to do side work on peoples vehicles. Her complaint was that the vehicle was hard to steer. I determined that the problem was both of the power steering lines had been damaged due to a failure of an exhaust hanger which had broken and the exhust pipe landed on the lines causing, over time, the lines to puncture.