3D Concrete Design

Complaint: [redacted] I am rejecting this response because: the contract from 3D Design Concrete (that I signed) was changed by the company for no reason Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:In response to 3D Concrete's reply of July 1, 2016: I was not reimbursed for the damage to the limestone sills, only a portion of the replacement cost was deducted from my billThere were no "pre-existing conditions" regarding the brickwork and sprinkler systemThey were damaged during the concrete removal as were the limestone sillsThe sprinkler system was clearly markedAlso, I NEVER agreed not to hold 3D responsibleAs to "There are no guarantees when working with concrete", does that mean inferior work goes unremedied? 3D concrete agreed to reimburse me for the patio and patio step ONLY if I accepted the work on the front stoop and walkI did so with the understanding that the discoloration of the front stoop, per 3D Concrete, would vanish when the concrete curedIt hasn't and 3D Concrete's "apology" will not remedy the problem Sincerely [redacted]

Excellent work! I got a new driveway (including apron) and a foundation for a car port poured this weekMy village is very picky about every little thing, and they complied with every last detailThe guys worked efficiently and with expertiseIn one and a half days it all got done to perfection! I am VERY pleased with my customer experience and I am looking forward to having off-street parking once it's all dried!

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Upon Mr***'s initial complaint, [redacted] went and inspected the driveway and apron [redacted] explained to Mr [redacted] that the spalling is from the salt/deicing agents that were used in the winterWe also contacted our concrete supplier and requested they send out a representative to give us their expert opinionThe concrete supplier sent a representative(Bill), who went and looked at the driveway and apron and he confirmed to Mr [redacted] that the problem lies in the usage of salt/deicing agentsWe understand Mr***'s frustration and apologize for any inconvenience this has caused however, we feel a full refund of the driveway apron is unreasonable since the spalling was caused by reasons beyond our control