3dsupplyworld.com

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We sincerely apologize for the delay in getting back to youOur company has had some serious rearranging and some emails/shipments have fallen backWe realize that no excuse can justify the delay.About the Black filament we have had this brittleness you are mentioning occur with this brand of filament beforeWe are in the process of getting our own brand of filament that will have a higher standard while staying within a similar price rangeIn the mean time we recommend you choose a higher grade filament as JET filaments tend to have inconsistencies like you have experienced among others.In the mean time I've gone ahead and refunded you your whole orderAgain we apologize for the delay and hope you will consider us for future purchases.Sincerely, [redacted]

Revdex.com:
I have reviewed the response
made by the business in reference to my concern, and find that this resolution is satisfactory to me
however, the business was not only having problems with their server, they also were ignoring email messages as well as phone calls and voice mails.I did receive a refund, but they definitely need to adjust their business practices

A full refund will be issued immediately towards the account.We apologize that the international shipment of 3D Printers is so work-heavyWe are working on streamlining our international logistics to prevent headache to our friends across the pond

We apologize for the inconvenienceWe had some problems with our servers which resulted in this extreme and usual delayThis order has been refunded to the method of payment back on feb 20.3DSupplyWorld.com

I am rejecting this response because:There were no arrangements made for the pick upWe were continuously following up to receive the details for the pick upNow could claim on getting the refundWe have discuss with our management and as we had suffered lossWe would now like to go for the full refund

We sincerely apologize for the delay in getting back to you. Our company has had some serious rearranging and some emails/shipments have fallen back. We realize that no excuse can justify the delay.About the Black filament we have had this brittleness you are mentioning occur with this brand of...

filament before. We are in the process of getting our own brand of filament that will have a higher standard while staying within a similar price range. In the mean time we recommend you choose a higher grade filament as JET filaments tend to have inconsistencies like you have experienced among others.In the mean time I've gone ahead and refunded you your whole order. Again we apologize for the delay and hope you will consider us for future purchases.Sincerely,[redacted]
[redacted]

We had made our warehouse available for pickup numerous weeks in a row. The client had unfortunately never scheduled the courier for pick-up despite multiple arrangements.We are more than happy to continually wait for pick-up...but it has never occurred, and we can only hold items for so long in...

our warehouse.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have multiple complaints, not just in sales. I purchased a product on 12/19/2014. Still have not received it. I have called. I have emailed... received an email three weeks ago saying the product shipped out that weekend. Still nothing. The company does not answer emails or phone calls.Desired Settlement: I don't believe there to be a problem with the order, it supposedly shipped out weeks ago. However, if there is a problem, someone should let me know. Product should be shipped or purchase price refunded.

Business

Response:

We apologize for the inconvenience. We had some problems with our servers which resulted in this extreme and usual delay. This order has been refunded to the method of payment back on feb 20.3DSupplyWorld.com

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

however, the business was not only having problems with their server, they also were ignoring email messages as well as phone calls and voice mails.I did receive a refund, but they definitely need to adjust their business practices.

Review: We had ordered DropLit DIY DLP 3D Printer Kit from the below mentioned link http://www.3dsupplyworld.com/droplit-diy-dlp-3d-printer-kit/. Payment of $439.00 USD was processed with the Transaction ID: [redacted] on 27 September 2014, for which the delivery pick up was scheduled Against Invoice 5904 Due: 26 October 2014. As agreed we had to arrange DHL pick up for the DropLit DIY DLP 3D Printer Kit. We wanted product details - Size, Weight, Pick up Location to process the DHL pick up.We tried contacting them several times, after following up continuously, we received an apology email and they will share the details shortly. We haven't received any update till now. We are continuously following up on Emails and Phone, till date we haven't received any response. We trust Revdex.com, your help would be highly appreciated.Desired Settlement: We would like to have the pick up done for the DropLit DIY DLP 3D Printer Kit. Though this has already affected our business cycle long time, but we would expect the 3D Supply World to help us with the pick up details and allow to us to pick up.

Business

Response:

We had made our warehouse available for pickup numerous weeks in a row. The client had unfortunately never scheduled the courier for pick-up despite multiple arrangements.We are more than happy to continually wait for pick-up...but it has never occurred, and we can only hold items for so long in our warehouse.Thank you,

Consumer

Response:

I am rejecting this response because:There were no arrangements made for the pick up. We were continuously following up to receive the details for the pick up. Now could claim on getting the refund. We have discuss with our management and as we had suffered loss. We would now like to go for the full refund.

Business

Response:

A full refund will be issued immediately towards the account.We apologize that the international shipment of 3D Printers is so work-heavy. We are working on streamlining our international logistics to prevent headache to our friends across the pond.

Review: I placed an order on November 8th for 2 items. One of which was on back order.The non-back order item still has not shipped. The back order item I received after one week, but it was defective.When I call them, i'm immediately put on hold, which lasts 15 minutes before an answering machine finally picks up. This has happened 4 times now, and i've left a message every time. I've left them messages with their website's messaging system, and E-mailed them countless times, and I have yet to hear from anyone.This has gone on for 2 months now. I would really like this to get resolved.Desired Settlement: Just a refund and an apology would be great.

Business

Response:

We sincerely apologize for the delay in getting back to you. Our company has had some serious rearranging and some emails/shipments have fallen back. We realize that no excuse can justify the delay.About the Black filament we have had this brittleness you are mentioning occur with this brand of filament before. We are in the process of getting our own brand of filament that will have a higher standard while staying within a similar price range. In the mean time we recommend you choose a higher grade filament as JET filaments tend to have inconsistencies like you have experienced among others.In the mean time I've gone ahead and refunded you your whole order. Again we apologize for the delay and hope you will consider us for future purchases.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.