3Form Material Solutions LLC

Client claimed that our material did not meet the thickness that he had ordered. Our internal documentation shows that it is within tolerance for the product. We requested that customer return the panels to us so that we could see them, confirm that they are in fact not the correct thickness, and...

determine if there is some issue/problem with our internal process. We explained that we would pay for the return shipping. These are panels with an organic inner layer, so thickness will vary, however, he was claiming that the variance was more than what we consider to be acceptable to ship. Mr. ** offered to cut out the center of one of the panels and send it to us showing the incorrect tolerance – and we agreed that if it was out of our tolerance we would remake the panels that he had ordered. Mr. ** has installed the material, so we also offered a discount on the product – the pricing difference between the thickness that he ordered, and the cost of panels of the thickness that he claims he received. We are waiting to hear back from Mr. **.