V2L is obviously an unorganized company growing far too fast My order was simply lost during shipment TWICE! The first time, their processing department swapped shipping labels so that I received a wrong order and someone else received mine I shipped the wrong merchanside back to them and requested a reprocessing of my order which was lost This order was processed, however, it was misshipped to a wrong address in another stateHmm I thereupon requested a chargeback on my account and have discontinued business with them They evidently do not read their customer emails carefully and are fairly confused about a simple ordering process While their product may be wonderful, I will never know since I will never do business with them again It was a total waste of my time and unnecessary aggravation
This company is deceptiveI ordered a shipment to Canada that never arrivedTwo separate Vcustomer service people openly volunteered to me that "most shipments to Canada are stopped at customs." If this is such common knowledge to two low level CS reps at V2, then how are they not making that clear to Canadian customers BEFORE they take hundreds of dollars from us They know that shipments to Canada are likely to fail but they hide the disclaimer to this deep in their website and offer no up-front disclaimer when ordering from CanadaIt is in their interest to do this as they charge a large mark up (very very very large from my research) on shipping and refuse to refund the heavily marked up shipping cost Basically, even when they know that they CAN'T ship to you, they will still take a very very very heavily marked up shipping charge for your order and will never return itThis is basically a scam if you live in Canada
This is why people selling things on the internet need to be regulatedBecause u took my money but waited a month to contact me after ten messages I sent stating that u had no Idea when I will get my productAnd I'm not the only one
I started using Vabout a year ago, and for the first months it was an amazing company with great products Something major changed six months ago when they rolled out their new Pro product lineThat system should honestly be recalled because the defective rate is EXTREMELY high They replace them, sometimes and times, but what is the point of a replacement when the product is defective on arrival over and over? They have also made many other changes to products that were great, but now do not last more than a few uses as well as changes to their liquid formulasNone of these changes have been good and caused me to no longer be a customer It's sad, because they use to be so goodNow they seem just a shell of the company they use to be
VCigs has horrible serviceThey have a lifetime warranty on there Batteries that are purchased online through themI contacted them that one of the batteries I had purchased online through them had failedtwo weeks later I received an email asking what color the battery was and purchase date? Keep in mind I have an account with them with the same email address I just communicated with them So I emailed them back the answer anyway since I save all my purchase emails They never returned my emailI emailed them a second time and nothing So I gave up and changed companies As an added note, there shipping department is extremely slow as wellWhen you order something do not expect to get it quickly
I have been ordering from this company since and their fulfillment time has gone from a couple of days to weeksThey now say it will be delivered in business days but they have not even fulfilled the order and the business days is this Friday April 29th The order was placed on April 9th I use to be able to have my order within a week and now it takes forever Obviously they have expanded their business to Europe as well but if they can't fulfill their locate orders in a reasonable time they should stop international orders The local stores that sell their products do not have the items we use and in most cases only have disposable If I don't get my order by Friday I will be filing a complaint I should not nor have I ever had to pay for expiated shipping
I have been a customer of V2cigs since January 2014, and continually stock my monthly supply with them V2cigs won my loyalty through great tasting eliquids, the quality batch testing, and customer service I recently had to call because one of my orders was wrong and the rep was very wonderful to me Every time I have had to call v2, the service has been excellent whether it is for usage questions or when I mess up my order I would highly recommend this brand
I first started with Vin 11/to help me quit smoking Their products worked well and helped me to quit and I was satisfied with them From 12/until 9/(when I stopped ordering from them), their accuracy rating was 67% Any time I ordered, I was always concerned I would be shipped the wrong item(s) One-third of the times, I was correct Their customer service was friendly and did help, but quite a few times, I had to make repeat calls due to actions not being completed On one occasion, I had to telephone three times just for a return label They claim to have a 95% accuracy rating for shipping, but I am proof that they do not, and I have read others with the same complaint
At the end of June, 2014, I placed an order for their EX Blanks during a sale They didn't have an inventory and it took over one month for me to receive my order In that time, they ran yet a second sale that included the EX Blanks I read complaints from people where it took almost two months for them to receive their order In October, 2014, history repeated itself and the EX Blanks were once again out of stock
They released the initial Pro Sin July and that was also a nightmare Many people kept receiving incorrect shipping information, where customer service would tell people their Pro would ship within days, and a month later, people were still waiting Many of the Pro units were defective, even though they had a claim of only 5% failures Reading the forum and their Facebook page, there are MANY complaints regarding the problematic Pro
Quality has also since decreased since I have a battery that I exchanged four times due to a defect, and I still have a defective battery I honestly did give up with calling and exchanging because after four exchanges, it's turned into quite the hassle I've also read quite a few complaints regarding their tanks for the Pro failing and leaking juice out Same with their EX Blank carts
Do not expect honesty from this company that claims to be "transparent." When asked where their juices are produced, they never offer a direct answer All they answer are convoluted answers to the tune of "in USA owned facilities," but they they never disclose the TRUTH The same goes if you ask them where they test their juices The liquids are made and tested in China, yet they will never come out and admit that They are being quite secretive with their answers
This company touts itself as being transparent and honest, and for the past few months, I have experienced and witnessed the opposite They have been deceitful and dishonest Look at the Revdex.com complaint records which back up that claim
I have been a customer of V2 Cigs for over a year and have ordered a variety of V2 products. V2's customer service and product quality is exceptional, as is their warranty support. Every interaction I have had with V2 has been positive.
I know my own positive experiences with V2 are not unique. I am active in an online community and hear the same positives on an ongoing basis. I have firsthand seen consistent proactive service that is far above and beyond what I experience with any other company I use.
I am taking time to write this because I have been incredibly impressed with receiving service this good. I rarely ever see a company this committed to keeping their customers satisfied, every single time.
This company is deceptive. I ordered a shipment to Canada that never arrived. Two separate V2 customer service people openly volunteered to me that "most shipments to Canada are stopped at customs." If this is such common knowledge to two low level CS reps at V2, then how are they not making that clear to Canadian customers BEFORE they take hundreds of dollars from us.
They know that shipments to Canada are likely to fail but they hide the disclaimer to this deep in their website and offer no up-front disclaimer when ordering from Canada. It is in their interest to do this as they charge a large mark up (very very very large from my research) on shipping and refuse to refund the heavily marked up shipping cost.
Basically, even when they know that they CAN'T ship to you, they will still take a very very very heavily marked up shipping charge for your order and will never return it. This is basically a scam if you live in Canada.
I started using V2 about a year ago, and for the first 5 months it was an amazing company with great products. Something major changed six months ago when they rolled out their new Pro product line. That system should honestly be recalled because the defective rate is EXTREMELY high. They replace them, sometimes 3 and 4 times, but what is the point of a replacement when the product is defective on arrival over and over?
They have also made many other changes to products that were great, but now do not last more than a few uses as well as changes to their liquid formulas. None of these changes have been good and caused me to no longer be a customer.
It's sad, because they use to be so good. Now they seem just a shell of the company they use to be.
I have been ordering from this company since 2013 and their fulfillment time has gone from a couple of days to weeks. They now say it will be delivered in 15 business days but they have not even fulfilled the order and the 15 business days is this Friday April 29th. The order was placed on April 9th. I use to be able to have my order within a week and now it takes forever.
Obviously they have expanded their business to Europe as well but if they can't fulfill their locate orders in a reasonable time they should stop international orders. The local stores that sell their products do not have the items we use and in most cases only have disposable.
If I don't get my order by Friday I will be filing a complaint. I should not nor have I ever had to pay for expiated shipping.
This company has not followed through on its promises as well as caused a lot added stress. I have purchased two of the same unit from them. Both of these units had the lifetime warranty. I have been in the process of getting only one of the units replaced for months now and still have not received a replacement. I had been told three different things, and every time I have tried to contact them they give me a new reason why it wasn't replaced and that I have to do something new.
The first time I tried to get the unit replaced they told me I have to make another purchase with them before they can even help me. (I had already spent $100's with them. The told me once I made the purchase they would be able to file a request for me and send me a new unit.
I was upset; however, I did make a purchase.
After I had made the purchase I contacted them (as nothing was done) and they said they had some changes and now I had to fill out this form, and they would send me a new unit and packaging to send back the unit that is not working. So I again followed through, filled out the form and waited. They never emailed me. They never got a hold of me. I waited two months patiently when I finally contacted them again.
At this point they said there was another policy change and that now I have to fill out the form again, and they will send me an email (heard that before) and then I will have to pay to send my unit it in before they will replace it.
I sincerely believe they have no intention of actually replacing my product even though I have purchased two of them with "Life Time Warranty."
I do NOT recommend this company.
The unit I was trying to replace was the V2Pro Vape Pen. The problem was that the magnet was broken and needed to be replaced.
V2L is obviously an unorganized company growing far too fast. My order was simply lost during shipment TWICE! The first time, their processing department swapped shipping labels so that I received a wrong order and someone else received mine. I shipped the wrong merchanside back to them and requested a reprocessing of my order which was lost. This order was processed, however, it was misshipped to a wrong address in another state. Hmm.. I thereupon requested a chargeback on my account and have discontinued business with them. They evidently do not read their customer emails carefully and are fairly confused about a simple ordering process. While their product may be wonderful, I will never know since I will never do business with them again. It was a total waste of my time and unnecessary aggravation.
V2 Cigs has horrible service. They have a lifetime warranty on there Batteries that are purchased online through them. I contacted them that one of the batteries I had purchased online through them had failed. two weeks later I received an email asking what color the battery was and purchase date? Keep in mind I have an account with them with the same email address I just communicated with them.
So I emailed them back the answer anyway since I save all my purchase emails.
They never returned my email. I emailed them a second time and nothing.
So I gave up and changed companies. As an added note, there shipping department
is extremely slow as well. When you order something do not expect to get it quickly.
"Spend $19.99, Get 70 Cartridges in
Tobacco, Menthol or Specialty Flavors
Choose Your Flavor Category and Preferred Mix of Nicotine Strengths
Higher Mix includes 2.4% & 1.8% - Lower Mix includes 1.2%, 0.6% & 0%"
I ordered on the same day I got the promotion. Then next day around 6:00pm Central Time, I got a notice that my credit card had been charged. I thought, "Great, they are about to ship it". The next afternoon, I received an email from V2 telling me that their inventory was depleted and I had the option of getting Option 1 or Option 2 which was far less than what I ordered. And they gave me the option for a refund. I wrote them back immediately and asked for a refund multiple times.
The next morning, I get a notification that they found inventory and were not able to refund me. I thought all was well until I received my package. I was supposed to get an assortment of cartridges with different levels of nicotine. Every single cartridge had 0% nicotine. I was livid. They wouldn't give my money back and sent me an inferior product.
So first, V2 charged me before they realized they were out of inventory. Second, when I told them I wanted a refund, they instead sent a product that is NOT what I ordered. I will never do business again with this company. They are deceitful in my opinion and will never risk losing more money to V2.
I originally bought a starter kit from the company on Groupon in 2012 and could not be happier with my experience with V2 Cigs. I have never experienced any major issues with any of their products. I have frequently bought batteries from them (not because the old ones stopped working, but because I dropped them in the toilet :( and they are so easy to use and work very well. Their e-liquid is a little expensive and they don't have many flavors, but that was never a problem for me because I order my liquid elsewhere. I was never really a fan of their regular cartridges either so I was delightfully surprised when they came out with the EX blanks. I loved how you could see exactly how much liquid you had left. But, after a while, these cartridges ended up completely falling apart. When I contacted customer service, they quickly shipped me a new pack of them completely free of charge. I was stunned at how easy it was dealing with their customer service. Usually if I have a defective product, it takes forever for them to finally do something about it, and even then they usually charge me for shipping, but V2 Cigs DID NOT. To make it even better, for being one of their first customers to order their brand new battery, they sent me a second one (the improved model) a few months later also completely free of charge. I absolutely love V2 Cigs and plan on using them as long as I use e-cigarettes. Thanks for being such a great company!
This is why people selling things on the internet need to be regulated. Because u took my money but waited a month to contact me after ten messages I sent stating that u had no Idea when I will get my product. And I'm not the only one.
V2L is obviously an unorganized company growing far too fast My order was simply lost during shipment TWICE! The first time, their processing department swapped shipping labels so that I received a wrong order and someone else received mine I shipped the wrong merchanside back to them and requested a reprocessing of my order which was lost This order was processed, however, it was misshipped to a wrong address in another stateHmm I thereupon requested a chargeback on my account and have discontinued business with them They evidently do not read their customer emails carefully and are fairly confused about a simple ordering process While their product may be wonderful, I will never know since I will never do business with them again It was a total waste of my time and unnecessary aggravation
This company is deceptiveI ordered a shipment to Canada that never arrivedTwo separate Vcustomer service people openly volunteered to me that "most shipments to Canada are stopped at customs." If this is such common knowledge to two low level CS reps at V2, then how are they not making that clear to Canadian customers BEFORE they take hundreds of dollars from us They know that shipments to Canada are likely to fail but they hide the disclaimer to this deep in their website and offer no up-front disclaimer when ordering from CanadaIt is in their interest to do this as they charge a large mark up (very very very large from my research) on shipping and refuse to refund the heavily marked up shipping cost Basically, even when they know that they CAN'T ship to you, they will still take a very very very heavily marked up shipping charge for your order and will never return itThis is basically a scam if you live in Canada
This is why people selling things on the internet need to be regulatedBecause u took my money but waited a month to contact me after ten messages I sent stating that u had no Idea when I will get my productAnd I'm not the only one
I started using Vabout a year ago, and for the first months it was an amazing company with great products Something major changed six months ago when they rolled out their new Pro product lineThat system should honestly be recalled because the defective rate is EXTREMELY high They replace them, sometimes and times, but what is the point of a replacement when the product is defective on arrival over and over? They have also made many other changes to products that were great, but now do not last more than a few uses as well as changes to their liquid formulasNone of these changes have been good and caused me to no longer be a customer It's sad, because they use to be so goodNow they seem just a shell of the company they use to be
VCigs has horrible serviceThey have a lifetime warranty on there Batteries that are purchased online through themI contacted them that one of the batteries I had purchased online through them had failedtwo weeks later I received an email asking what color the battery was and purchase date? Keep in mind I have an account with them with the same email address I just communicated with them So I emailed them back the answer anyway since I save all my purchase emails They never returned my emailI emailed them a second time and nothing So I gave up and changed companies As an added note, there shipping department is extremely slow as wellWhen you order something do not expect to get it quickly
I have been ordering from this company since and their fulfillment time has gone from a couple of days to weeksThey now say it will be delivered in business days but they have not even fulfilled the order and the business days is this Friday April 29th The order was placed on April 9th I use to be able to have my order within a week and now it takes forever Obviously they have expanded their business to Europe as well but if they can't fulfill their locate orders in a reasonable time they should stop international orders The local stores that sell their products do not have the items we use and in most cases only have disposable If I don't get my order by Friday I will be filing a complaint I should not nor have I ever had to pay for expiated shipping
I have been a customer of V2cigs since January 2014, and continually stock my monthly supply with them V2cigs won my loyalty through great tasting eliquids, the quality batch testing, and customer service I recently had to call because one of my orders was wrong and the rep was very wonderful to me Every time I have had to call v2, the service has been excellent whether it is for usage questions or when I mess up my order I would highly recommend this brand
I first started with Vin 11/to help me quit smoking Their products worked well and helped me to quit and I was satisfied with them From 12/until 9/(when I stopped ordering from them), their accuracy rating was 67% Any time I ordered, I was always concerned I would be shipped the wrong item(s) One-third of the times, I was correct Their customer service was friendly and did help, but quite a few times, I had to make repeat calls due to actions not being completed On one occasion, I had to telephone three times just for a return label They claim to have a 95% accuracy rating for shipping, but I am proof that they do not, and I have read others with the same complaint
At the end of June, 2014, I placed an order for their EX Blanks during a sale They didn't have an inventory and it took over one month for me to receive my order In that time, they ran yet a second sale that included the EX Blanks I read complaints from people where it took almost two months for them to receive their order In October, 2014, history repeated itself and the EX Blanks were once again out of stock
They released the initial Pro Sin July and that was also a nightmare Many people kept receiving incorrect shipping information, where customer service would tell people their Pro would ship within days, and a month later, people were still waiting Many of the Pro units were defective, even though they had a claim of only 5% failures Reading the forum and their Facebook page, there are MANY complaints regarding the problematic Pro
Quality has also since decreased since I have a battery that I exchanged four times due to a defect, and I still have a defective battery I honestly did give up with calling and exchanging because after four exchanges, it's turned into quite the hassle I've also read quite a few complaints regarding their tanks for the Pro failing and leaking juice out Same with their EX Blank carts
Do not expect honesty from this company that claims to be "transparent." When asked where their juices are produced, they never offer a direct answer All they answer are convoluted answers to the tune of "in USA owned facilities," but they they never disclose the TRUTH The same goes if you ask them where they test their juices The liquids are made and tested in China, yet they will never come out and admit that They are being quite secretive with their answers
This company touts itself as being transparent and honest, and for the past few months, I have experienced and witnessed the opposite They have been deceitful and dishonest Look at the Revdex.com complaint records which back up that claim
I have been a customer of V2 Cigs for over a year and have ordered a variety of V2 products. V2's customer service and product quality is exceptional, as is their warranty support. Every interaction I have had with V2 has been positive.
I know my own positive experiences with V2 are not unique. I am active in an online community and hear the same positives on an ongoing basis. I have firsthand seen consistent proactive service that is far above and beyond what I experience with any other company I use.
I am taking time to write this because I have been incredibly impressed with receiving service this good. I rarely ever see a company this committed to keeping their customers satisfied, every single time.
[redacted]
[redacted] CA
This company is deceptive. I ordered a shipment to Canada that never arrived. Two separate V2 customer service people openly volunteered to me that "most shipments to Canada are stopped at customs." If this is such common knowledge to two low level CS reps at V2, then how are they not making that clear to Canadian customers BEFORE they take hundreds of dollars from us.
They know that shipments to Canada are likely to fail but they hide the disclaimer to this deep in their website and offer no up-front disclaimer when ordering from Canada. It is in their interest to do this as they charge a large mark up (very very very large from my research) on shipping and refuse to refund the heavily marked up shipping cost.
Basically, even when they know that they CAN'T ship to you, they will still take a very very very heavily marked up shipping charge for your order and will never return it. This is basically a scam if you live in Canada.
I started using V2 about a year ago, and for the first 5 months it was an amazing company with great products. Something major changed six months ago when they rolled out their new Pro product line. That system should honestly be recalled because the defective rate is EXTREMELY high. They replace them, sometimes 3 and 4 times, but what is the point of a replacement when the product is defective on arrival over and over?
They have also made many other changes to products that were great, but now do not last more than a few uses as well as changes to their liquid formulas. None of these changes have been good and caused me to no longer be a customer.
It's sad, because they use to be so good. Now they seem just a shell of the company they use to be.
I have been ordering from this company since 2013 and their fulfillment time has gone from a couple of days to weeks. They now say it will be delivered in 15 business days but they have not even fulfilled the order and the 15 business days is this Friday April 29th. The order was placed on April 9th. I use to be able to have my order within a week and now it takes forever.
Obviously they have expanded their business to Europe as well but if they can't fulfill their locate orders in a reasonable time they should stop international orders. The local stores that sell their products do not have the items we use and in most cases only have disposable.
If I don't get my order by Friday I will be filing a complaint. I should not nor have I ever had to pay for expiated shipping.
This company has not followed through on its promises as well as caused a lot added stress. I have purchased two of the same unit from them. Both of these units had the lifetime warranty. I have been in the process of getting only one of the units replaced for months now and still have not received a replacement. I had been told three different things, and every time I have tried to contact them they give me a new reason why it wasn't replaced and that I have to do something new.
The first time I tried to get the unit replaced they told me I have to make another purchase with them before they can even help me. (I had already spent $100's with them. The told me once I made the purchase they would be able to file a request for me and send me a new unit.
I was upset; however, I did make a purchase.
After I had made the purchase I contacted them (as nothing was done) and they said they had some changes and now I had to fill out this form, and they would send me a new unit and packaging to send back the unit that is not working. So I again followed through, filled out the form and waited. They never emailed me. They never got a hold of me. I waited two months patiently when I finally contacted them again.
At this point they said there was another policy change and that now I have to fill out the form again, and they will send me an email (heard that before) and then I will have to pay to send my unit it in before they will replace it.
I sincerely believe they have no intention of actually replacing my product even though I have purchased two of them with "Life Time Warranty."
I do NOT recommend this company.
The unit I was trying to replace was the V2Pro Vape Pen. The problem was that the magnet was broken and needed to be replaced.
V2L is obviously an unorganized company growing far too fast. My order was simply lost during shipment TWICE! The first time, their processing department swapped shipping labels so that I received a wrong order and someone else received mine. I shipped the wrong merchanside back to them and requested a reprocessing of my order which was lost. This order was processed, however, it was misshipped to a wrong address in another state. Hmm.. I thereupon requested a chargeback on my account and have discontinued business with them. They evidently do not read their customer emails carefully and are fairly confused about a simple ordering process. While their product may be wonderful, I will never know since I will never do business with them again. It was a total waste of my time and unnecessary aggravation.
V2 Cigs has horrible service. They have a lifetime warranty on there Batteries that are purchased online through them. I contacted them that one of the batteries I had purchased online through them had failed. two weeks later I received an email asking what color the battery was and purchase date? Keep in mind I have an account with them with the same email address I just communicated with them.
So I emailed them back the answer anyway since I save all my purchase emails.
They never returned my email. I emailed them a second time and nothing.
So I gave up and changed companies. As an added note, there shipping department
is extremely slow as well. When you order something do not expect to get it quickly.
One day I received a promotion from V2
"Spend $19.99, Get 70 Cartridges in
Tobacco, Menthol or Specialty Flavors
Choose Your Flavor Category and Preferred Mix of Nicotine Strengths
Higher Mix includes 2.4% & 1.8% - Lower Mix includes 1.2%, 0.6% & 0%"
I ordered on the same day I got the promotion. Then next day around 6:00pm Central Time, I got a notice that my credit card had been charged. I thought, "Great, they are about to ship it". The next afternoon, I received an email from V2 telling me that their inventory was depleted and I had the option of getting Option 1 or Option 2 which was far less than what I ordered. And they gave me the option for a refund. I wrote them back immediately and asked for a refund multiple times.
The next morning, I get a notification that they found inventory and were not able to refund me. I thought all was well until I received my package. I was supposed to get an assortment of cartridges with different levels of nicotine. Every single cartridge had 0% nicotine. I was livid. They wouldn't give my money back and sent me an inferior product.
So first, V2 charged me before they realized they were out of inventory. Second, when I told them I wanted a refund, they instead sent a product that is NOT what I ordered. I will never do business again with this company. They are deceitful in my opinion and will never risk losing more money to V2.
I originally bought a starter kit from the company on Groupon in 2012 and could not be happier with my experience with V2 Cigs. I have never experienced any major issues with any of their products. I have frequently bought batteries from them (not because the old ones stopped working, but because I dropped them in the toilet :( and they are so easy to use and work very well. Their e-liquid is a little expensive and they don't have many flavors, but that was never a problem for me because I order my liquid elsewhere. I was never really a fan of their regular cartridges either so I was delightfully surprised when they came out with the EX blanks. I loved how you could see exactly how much liquid you had left. But, after a while, these cartridges ended up completely falling apart. When I contacted customer service, they quickly shipped me a new pack of them completely free of charge. I was stunned at how easy it was dealing with their customer service. Usually if I have a defective product, it takes forever for them to finally do something about it, and even then they usually charge me for shipping, but V2 Cigs DID NOT. To make it even better, for being one of their first customers to order their brand new battery, they sent me a second one (the improved model) a few months later also completely free of charge. I absolutely love V2 Cigs and plan on using them as long as I use e-cigarettes. Thanks for being such a great company!
This is why people selling things on the internet need to be regulated. Because u took my money but waited a month to contact me after ten messages I sent stating that u had no Idea when I will get my product. And I'm not the only one.