4 All Promos

Complaint: [redacted]
I am rejecting this response because:From the very beginning I asked numerous times to have a supervisor call me.If it was before a "holiday party", certainly a supervisor should have called me when the office reopened.That never happened.Even after the holiday, I continued to request help from higher up. It was not until many more emails later that I was finally given the name of someone above
Shelby S[redacted]. If a company is interested in keeping a customer happy, then why should a customer expend so much time and energy going in circles with the same person. Even after I sent pictures to Shelby of the poor quality items, that I could not pass on to my clients; she still could not completely reassure me that they would help me.  Finally, finally, after battling they stated I will get a refund. I have still not received it.I have never had such a horrible experience with any vendor or salseperson as I did with All4promotions.
[redacted]

Good Morning, This case has been resolved A refund has been received Thank you, [redacted]

It is very unfortunate that we were not able to have the customer walk away happy – as that is our goal. This is evidenced by the fact that we have not had a single complaint in several years – covering tens of thousands of orders. We are very proud of the fact that...

we go above and beyond for every customer. We tried our best to accommodate this customers concerns and we are very disappointed that we fell short. The attached email string shows that the customers initial frustration started when she called in just moments before the office was closing down for our annual Holiday party and was not scheduled to open again at full capacity until January 3rd. The email string also includes one from Shelby which provides her supervisors Name and email address which the customer had requested. Shelby was able to send the customer the artwork she signed off on – the approved proof was the exact same size as what she received as a final product. Shelby went on to indicate that she wanted to work with her to make her happy but as you can see from the emails the customer was insisting on a full refund and nothing short of that. After Shelby attempted to better understand what we did wrong and was unable to get any clear answers she decided the only way to make her happy was to pick up the items and issue a full refund which was done on 1/10/17.

Complaint: [redacted]
I am rejecting this response because:
From the very beginning I asked numerous times to have a supervisor call me.
If it was before a "holiday party", certainly a supervisor should have called me when the office reopened.
That never happened.
Even after the holiday, I continued to request help from higher up. 
It was not until many more emails later that I was finally given the name of someone above
Shelby S[redacted]. If a company is interested in keeping a customer happy, then why should a customer expend so much time and energy going in circles with the same person. Even after I sent pictures to Shelby of the poor quality items, that I could not pass on to my clients; she still could not completely reassure me that they would help me.  Finally, finally, after battling they stated I will get a refund. I have still not received it.I have never had such a horrible experience with any vendor or salseperson as I did with All4promotions.
[redacted]

We just left a voice mail and sent an email to the customer with the same information. We had a new employee working on 4/8 when this order was intially processed and we do not see any documentation that this product was shipped on 4/8 as it should have been. Therefore, we will be shipping out the...

product today 4/10 to arrive on Monday 4/13 and we will also issue a full credit back to the customer for the inconvenience that our error caused. A credit of $50.95 will be issued to her credit card today.
Please contact me if you have any questions.
[redacted]
[redacted]

Review: You would expect a company that has "Satisfaction guaranteed" plastered all over their website to at least try and provide some kind of customer service but sadly this is not the case. I ordered a gift for someone on Monday the 6th - I got an email on the 8th of April at 12:50 that it had been shipped. Upon going on to the website to check my order status- there was no tracking information. I should also mention that I spent almost $23.00 on shipping for [redacted] 2 day air. I called the customer service phone number and was told that they had "no idea what happened" their "system was down" They could not tell me if my order was ever even shipped out. She ultimately told me that she would "call me tomorrow and I can tell her what I want to do." She did apologize, after she tried to make it seem as if I was blowing it out of proportion because it had only been four days. However, it is 4 all gifts that boasts products are shipped out within 1-2 days- and the 23$ I paid for shipping should have ensured that I received my order by yesterday. I was not offered anything at all by the representative and feel like I have just been left to deal with it. I believe that customer satisfaction goes a long way and when a company is not willing to compensate when they have made a mistake, it throws up all sorts of red flags for me. A monetary compensation should have been the first thing out of her mouth, not "I will give you a call tomorrow and you can tell me what you want to do."Desired Settlement: I want a full refund for the product and shipping. I will not accept anything less. I would have accepted a discount yesterday- but after the horrible customer service and still having no clue where my order is today, I do not feel like I should have to pay for this at all.

Business

Response:

We just left a voice mail and sent an email to the customer with the same information. We had a new employee working on 4/8 when this order was intially processed and we do not see any documentation that this product was shipped on 4/8 as it should have been. Therefore, we will be shipping out the product today 4/10 to arrive on Monday 4/13 and we will also issue a full credit back to the customer for the inconvenience that our error caused. A credit of $50.95 will be issued to her credit card today.