4 C Auto Repair

Complaint: [redacted] I am rejecting this response because:This business's position that they don't have records of the calls is ludicrous That's their fault They're responsible for keeping such records In addition, no one buys rose bushes so that it can grow a little and put out a few blooms That's exactly what a bad rose is These are obviously very corrupt business owners who are choosing not to honor their guarantee Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:This retailer continues to state that the rose was killed because of granular fertilizer The rose food that was used was water soluble and is a liquid when mixed with water I purchased two roses and both were planted at the same time approximately 4-feet apart Both roses received the exact same planting and watering One of the roses is flourishing while the other has died It seems likely to me that one of the roses had issues to begin with and did not survive due to prior problems and not my planting The company did advise me that the second rose needed more watering It is now receiving more water and continues to look great The video states to use a liquid fertilizer and when the food used is mixed with water, it becomes a liquid In reference to their "we provide a replacement not a refund" policy, I attempted several times to try to get a replacement, at which time they reviewed by planting and coached me to their definition of liquid fertilizer After the tries to get a replacement, I don't want anymore dealings with this company and would like a refund instead
Sincerely,
*** ***

As indicated in prior PayPal and Revdex.com response, customer will be fully refunded once roses are returned in the same shipping packaging and condition as they were sentWe are happy to refund once inspected

They failed to include my messages after I received the product, which again, is just slimy to meI reject this and will keep this complaint up.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We replied to this customer on June with return instructions We have not received a return. Re: Heirloom Roses: New Order # ***Heirloom RosesJun 2to***Hello, To return, the roses must be packaged in their original containers and boxes and
sent back to usOur address is:Riverside Drive NEStPaul, OR 97137 When we receive the roses here at our location, we will refund the entire order. Thank you!Sincerely,ReillyHeirloom Roses Customer Service Team Heirloom RosesRiverside Dr NESt Paul, OR 97137 1-800-820-0465www.heirloomroses.comOn Thu, Jun 1, at 1:PM, *** *** wrote:Hi, I would like to know return instructions.Thanks***On Wed, May 31, at 10:PM, *** *** wrote:Hi, These roses are twigs and too small for the price paid. A local nursery will give a $About Face that is 2-years mature with strong roots. This is really badI would like to return this. Please give me return instructions-***

We reject the rejection as we have no record of the customer contacting us within the warranty periodAlso the customer stated the rose is alive and producing blooms ,very few but is still producing them

We are sorry this has not been an good experience for you. There is an order for Red Beauty placed for you on March 9, and shipped to you on March 11, 2015. We do not have an order shipped to you in 2013. As you stated the rose is still alive and our guarantee states: If
your plant does not survive within the one year warranty, please let us know immediatelyWe will review your case to be considered for a one time replacement by providing a credit by gift certificate for the amount of your original rose purchase.HEIRLOOM ROSES GUARANTEEAt Heirloom Roses we are committed to growing plants that exceed your expectationsWe guarantee that our roses are healthy, grown on their own roots, virus-free and true to varietyWe are so confident in our roses that we warranty them for one year from the date of shipping, as long as they are properly planted per our planting instructions, and cared for in growing zones recommended on our websiteIf your plant does not survive within the one year warranty, please let us know immediatelyWe will review your case to be considered for a one time replacement by providing a credit by gift certificate for the amount of your original rose purchaseWarranty claims are not eligible for refund.If the rose you purchased is no longer available or currently out of stock, you may use your gift certificate for an alternate rose, or save your certificate and subscribe to be notified when the rose is back in stock. Once inventory replenishes, you will be able to purchase your rose with your gift certificate by entering the code in the shopping cart in the checkout process on our website, or by calling our Customer Service team.We ask that you refer to frost dates in your area to ensure you will receive your replacement plant at an appropriate time.Please understand that we cannot be responsible for abor extreme weather conditions, neglect from the gardener, use of potting soil including granular fertilizer or use of any granular, or other fertilizers that are not bottled in a liquid form for the first year, and roses that are planted in incorrect hardiness zonesImproper planting and fertilizing will void the warranty.All warranty replacements are subject to review and approval and may require additional submission of information including photosPlease note that custom tags and stakes are not eligible for warranty claims and will not be refunded after order placement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***
I am looking at a guarantee, that I have printed out from the web site, and I see nothing about pictures being required. I sincerely appreciate the plants being replaced, and extend kind thanks. I will wait for someone to get in touch with me. ***

Revdex.com:
I received a full refund from the company. Sincerely, *** ***

While we stand by the fact that we are not responsible for the customer killing his rose by using granular fertilizer, we have decided to refund the order in the interest of timeThis refund will be processed and could take up to days to be reflected with the customers financial institution.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I may have gotten the date wrong (I do, however, believe it was earlier than 2015), but as I stated, I called them within the first year and got turned down for replacement of the rose.  They did not, and still refuse to, honor their guarantee. 
Sincerely,
[redacted]

Customer was notified in the ordering process as well as in the confirmation email sent when the order is placed, that additional processing time is required when ordering custom engraved tags and stakes. Additionally, all correspondence was handled appropriately and in a timely manner....

 Customer received tracking information that the order shipped on 5/25/17 as soon as the custom engraved tags were received. Customer has filed a PayPal claim, which will we refund if the roses are returned in the same manner received.  [redacted] May 23 Great! My moms birthday is on Memorial day so was hoping it would get there by then but I don't think it will now. Thanks for the update! On Tue, May 23, 2017 at 11:47 AM, Heirloom Roses  wrote:Good Morning!Your order has not shipped yet. Per the confirmation, plant tags and ground stakes can cause additional processing time. We did receive a large shipment of them in yesterday, so shipping should be sending your package out any day. Once we ship this a tracking number will be sent to your email. Thank you!Sincerely,CrystalHeirloom Roses Customer Service Team Heirloom Roses24062 Riverside Dr NESt Paul, OR 97137 1-800-820-0465www.heirloomroses.comOn Fri, May 19, 2017 at 7:19 PM, [redacted] [redacted]  wrote:Hi, news just inquiring about my order and whee I can find tracking. Thanks!On Thu, May 11, 2017 at 11:56 PM [redacted] [redacted]  wrote:Thanks for the fast response, I just wanted to add yellow roses but perhaps the next order since my mother is very excited to receive these roses later this month. Thanks!!On Thu, May 11, 2017 at 6:46 PM Heirloom Roses wrote:Hello [redacted], We do apologize but once an order has been placed, we are unable to add items to it. If you are set on adding to your order, we could cancel it and you could go on the website and reorder all items together. Please let us know what yu would like to do. I hope you're having a great day so far :) Sincerely,ReillyHeirloom Roses Customer Service Team Heirloom Roses24062 Riverside Dr NESt Paul, OR 97137 1-800-820-0465www.heirloomroses.comOn Wed, May 10, 2017 at 6:56 PM, [redacted] [redacted]  wrote:hi! I was trying to view my order to see if it was possible to add to a pre-existing order but since I placed the order as "guest" I cannot view my order. Thanks!order  : [redacted]On Tue, May 9, 2017 at 4:58 PM, Heirloom Roses  wrote:Hello [redacted],Thank you for your order from Heirloom Roses. We appreciate the opportunity to provide you with virus free, disease resistant own-root roses.AttentionYour rose will arrive intentionally defoliated. This will not compromise the health or growth of your rose.Please plant and water normally per the enclosed planting instructions and foliage will return healthy within 2-3 weeks.Your order is set to process on the shipping date that you selected and will be delivered within 5 business days of that date.(Additional processing time may be required for orders containing custom engraved plant tags and stakes.)Please take a moment to familiarize yourself with how your order will arrive, as well as our recommended planting instructions.http://www.heirloomroses.com/info/about/how-our-roses-arrive/http:/...⇄ your convenience, your order confirmation is listed below. You may view the details of your orders under the account tab on our homepage athttps://www.heirloomroses.com/customer/account/.Thank you again for your business and for trusting us to beautify your landscape.If you have any questions about your order please contact us [email protected] call us at800-820-0465Monday - Friday,8am - 4:30pm PST.Your Order #[redacted](placed on May 9, 2017 1:52:26 PM PDT)Billing Information:Payment Method:[redacted]
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[redacted]PayPal Express CheckoutPayer Email:[redacted]@gmail.comShipping Information:Shipping Method:[redacted]
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[redacted]UPS/USPS - ShippingShipping Date:Shipping Date:05/18/2017ItemSkuQtySubtotalGlowing AmberContainer Size4" x 4" x 6" Banded PotTag or StakeTagSM227 BAND TAG1$15.50Amber Sunblaze®Container Size4" x 4" x 6" Banded PotTag or StakeTagSM493 BAND TAG1$15.50Subtotal$31.00Shipping & Handling$15.00Grand Total$46.00 Thank you,Heirloom Roses

Photos are sometimes requested so that we can best serve our customer by troubleshooting and assessing possible growing problems.  We aim to help our customers with rose growing, and this information is very helpful.
 
While our guarantee on our website does indicate this, we are more...

than happy to offer replacements for this customer.  Our Customer Service Lead will be in contact shortly and send replacement roses at no cost on the shipping date of their choice.
 
Thank you.

Complaint: [redacted]
I am rejecting this response because:This business's position that they don't have records of the calls is ludicrous.  That's their fault.  They're responsible for keeping such records.  In addition, no one buys rose bushes so that it can grow a little and put out a few blooms.  That's exactly what a bad rose is.  These are obviously very corrupt business owners who are choosing not to honor their guarantee. 
Sincerely,
[redacted]

The order is unfortunately not able to be covered under our warranty because the customer informed us on 7/7/15 that she had used Miracle Grow with her roses.  We inform our customers in their planting instructions and on our website that this type of fertilizer can not be used as it will burn...

the tender roots and kill the plant.Order notes from customer: 7/7/15 Hi! I just used the soil I always use, the miracle grow for outdoor plants. And it already has fertilizer in it. From our website "Fertilizer Tips from the Pros: Granular fertilizers are generally hard for young plants to process. Heirloom Roses recommends the use of a liquid fertilizer on younger rose plants during the first growing season to prevent burning of roots."